PM
Phathu M
Active since Jan 2022
10
Reviews
0
Industries
Reviews
10 reviews3 weeks ago
Mboh and Thabani from The Mattress Warehouse (Durban) assisted me today
Mboh and Thabani from The Mattress Warehouse (Durban) assisted me today. They were proactive in communicating with me throughout, called me ahead of the delivery to ensure I was home for the delivery and a smooth handover. Not only were they well presented and friendly, but brought the mattress into my unit and made sure to provide me with good advice that the mattress needs to lie flat for longevity. Gents, I appreciate the support. Thank you for your customer first approach.
1 reply
22 months ago
*********** - wrong product delivered
I ordered and paid for a 256GB memory card (up to 150MB/s) as a birthday gift. Takealot delivered a 32GB memory card (up to 100MB/s) today, 10 Aug 2024. The birthday is on Monday, 12 Aug. Incompetence and unprofessional. Called into Takealot, they couldn’t give a damn. I’m going to start ordering more and more from Amazon.
0 replies
26 months ago
Deactivated fibre line without reason
As I write this, I am without internet for two days, going out of pocket buying data when I pay R1k/month with Home Connect. Seeing as speed was slow (ca. 5min downloading < 30MB file size), I called HomeConnect after 17:00 SAST on Wed, 3 April 2024. A technical agent (Cole) picked up the phone and immediately was curt with me. He reconfigured my line, told me to wait 15min but then in turn said he’s going home. He further committed saying there would be someone else to assist, I called in, no one picked up. Yesterday; 04/04, I called in only to learn from King that my line was deactivated with Vumatel 😳 for what reason, no one can tell me. I’ve had the line for ca. 3 years, never missed payment. Called in today, 05/04, Kelebogile informs me the line was deactivated on 22 March 2024! What is going on there beats me. I’m without internet that I’ve paid for.
2 replies
32 months ago
The peace of mind you experience as a customer when you are dealing with a company representative who is conscientious, diligent, responsive, keeps you updated and honours their word
The peace of mind you experience as a customer when you are dealing with a company representative who is conscientious, diligent, responsive, keeps you updated and honours their word. This encapsulates the character and work-ethic of Ms. Luturcia van Wyk. I had an issue with an incorrect debit order amount which was turning into a nightmare, and was impressed by how Luturcia handled the entire affair both internally, aligning with respective colleagues Capital Legacy, and coming back to update me at each moment. It gives me such pleasure to write this review and earnestly hope that you will get the recognition you so very well deserve for flying the Capital Legacy flag on high. Thank you so much, Luturcia!
1 reply
32 months ago
Immaculate customer service, Ms. Luturcia van Wyk
The peace of mind you experience as a customer when you are dealing with a company representative who is conscientious, diligent, responsive, keeps you updated and honours their word. This encapsulates the character and work-ethic of Ms. Luturcia van Wyk. I had an issue with an incorrect debit order amount which was turning into a nightmare, and was impressed by how Luturcia handled the entire affair both internally, aligning with respective colleagues Capital Legacy, and coming back to update me at each moment. It gives me such pleasure to write this review and earnestly hope that you will get the recognition you so very well deserve for flying the Capital Legacy flag on high. Thank you so much, Luturcia!
1 reply
38 months ago
Never buying Verimark affiliated products again, shoddy customer service
I visited the Rosebank Mall branch (JHB) on 16 March 2023 as my Genesis Garment Steamer was tripping the main switch. I received Service Reception Form no. 117141 as confirmation thereof. I've had no feedback since and have been the one to call in with broken commitments on each occasion. Please note that I for one will never purchase any Verimark affiliated product at any point in the future.
1 reply
40 months ago
Thank you, Mfundo!
Mfundo, thank you so much for your patience as well as resilience to see to it that my internet connection is correctly configured. Thanks to your intervention, I now not only know the PPoE for my unit, making it easy to track the next time, but also, and most significant: whooo! hooooo! great internet speed and no dropped connections. I really appreciate it, Sir. Please continue to demonstrate such stellar customer service for other customers who find themselves in the situation I was in.
1 reply
49 months ago
Kicks well received!
I recently purchased AF1s '07 (black and white) from Welle Official. It was my first time using the site and glad to have received them in good order. A bit of a concern was around the time it took to kickstart the delivery process which left me feeling somewhat anxious, once that was resolved it was all stops go. Thank you, Emma, for keeping me updated consistently once dispatch had taken place.
0 replies
52 months ago
Outstanding host and partner for my website
This is to express my sincere appreciation to Xneelo for being a home as well as a reliable partner in hosting my communication with stakeholders via my website. Furthermore, your responsiveness and customer service is outstanding. Thank you, Gisela Marais, for making my recent experience equally remarkable!
1 reply
54 months ago
Dhijen Singh - Excellent Client Service!
I am an erstwhile client of King Insurance and needed to get past tax invoice statements to register with the Deeds Office. I would like express my sincere thanks to Dhijen Singh for the prompt and professional assistance in providing me the statements. Thanks so much, Dhijen!
1 reply
Review Distribution
5 Star
6 (60%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (30%)