DM
Dineo M
Active since Jan 2022
29
Reviews
0
Industries
Reviews
29 reviews2 months ago
Accountability and feedback is a myth to these people
If anyone is listening …. Or can comprehend an email, I didn’t ask when my debit order date is ??? I have been requesting on numerous occasions to have resubmissions on my policy 21063770. It’s been weeks now … nothing is happening, no one is coming back to me? Then you get responses like was there money in your account ? Guys … really ? This level of ignorance and lack of attention to detail is beyond disappointing. I literally have begged to have these outstanding amounts be deducted from my account, and I get is silence or irrelevant responses to my queries ? As per my emails below, can someone please explain why my policy 21063770 was not resubmitted as requested? Is there even anyone accountable for these responses?
1 reply
2 months ago
No feedback … no care in the world
I app**** for a cellphone contract through the arbitration team. Was requested to send so many documents which I did … today 3 weeks and counting I still don’t have feedback or know the outcome of the application. After numerous calls, email follow ups I still have not received feedback after my arbitration application. Please note this documents were sent over 3 weeks ago. I have escalated this application below All I wanted to know was the outcome even if it is declined. I shouldn’t be chasing Standard Bank for feedback. A negative response or outcome still deserve decent feedback.
1 reply
4 months ago
Unprofessional disappointing service
No feedback to queries or calls - How does one correspond with Mancosa guys ? Tried to call the agent, each time he never calls back nor respond to my emails. This is tiring guys … why are we allocated to an agent if they don’t even bother responding ? This is how I spend my everyday week - holding on for Lee-Roy Ntokwenzani, the whole day. So he never reads my emails until I get hold of him after 30 tries per day ? Like really … this is unprofessional
1 reply
5 months ago
Stop making promises you can’t fulfill! Your service is really devastating and disrespectful
I am again calling around like a headless chicken to my Healthcare provider that wouldn’t care to give feedback or honour their commitment. All I asked was a proof of payment, an email confirming that my claim was paid. My Doctor did confirm that my claim was reversed by Bankmed after the so called payment on the 11th Nov. I emphasise, this claim has been handed over because Bankmed’s so called Healthcare partner” department gets penalised for speaking directly to clients. You wouldn’t need to speak to clients if you served the Doctors with proper feedback. Denise promised she would get back to me by call or email … again I am not surprised she did not because that’s what Bankmed does! They will ghost you and treat you like a nobody when you call in for claim queries!!! Can someone escalate this to the special “accounts department “ so this can be paid ??????
1 reply
5 months ago
Stop harassing! I don’t want your service nor any affiliation with your brand!
No wonder your ratings are this horrible. So many warned me about this company before, I should have listened! I don’t know how many times I have to repeat that I have cancelled this contract and do not want to associate with this brand ever, ever again. I don’t want to speak to your rude, disrespectful and service inexperienced Fedelity employees or anyone who has been employed to trained by Fedility Secure Drive, this is one of the main reasons I terminated this contract. The service is horrible, defensive no value of clients and disregard for client feedback and responses. I have raised a refund query that is due to me, double debits that were done in error on a car I didn’t own anymore, no one has cared to respond to it nor check it. I have cancelled this contract, a few months ago - I don’t know why I still get contacted. I have a new service provider who has been servicing me for 3 months now. I don’t use Fedility services anymore, I don’t need it!!! Policy - 2284679
0 replies
5 months ago
The lies are exhausting!!
Lodged this formal complaint on the 15th Dec, Bankmed’s response was they will get back to me. Guess what still nothing from them? Again, my question is who is not doing what they need to? Who is going to take accountability here? Worst service ever, disappointing and inconsistent feedback all the time! This is month 3 of getting told the same thing. We have escalated your issue, your claim has been paid , you should receive POP soon, sorry we have to escalate it for manual processing… the team processing it will get hold of you? Now I am now handed over for litigation because my authorised claim by Bankmed has not been paid to date, 3 months later. The excuses, the incompetence and inconsistency is beyond me! Can someone please pay the claim that you authorised, how hard can it be?
6 replies
6 months ago
Get you act right! This is SA and we are all equal
From day 1 when we checked in, there was issues. From accomodation, to the food … the stale meals we were served in 2 occasions and alerted them. After we queries the stale/off red meat, we were told we would get a complimentary meal … which was a hassle to get, which we ultimately declined due to the back and forth!!! We were told we are not allowed to bring own drinks at the poll areas, reasonably so … but had groups of people who could bring and drink their own drinks with cooler bags ??? So the rule is not for everyone ??? Who gets a pass and who doesn’t ??? Even after we alerted them of our concerns, they dragged their feet to fix it … after 4 visits to this place, this is the end! Rude, disrespectful and discriminatory service is not what I will accept.
0 replies
6 months ago
Disappointed
Worst service ever, disappointing and inconsistent feedback all the time! This is month 3 of getting told the same thing. We have escalated your issue, your claim has been paid , you should receive POP soon, sorry we have to escalate it for manual processing… the team processing it will get hold of you? Now I am now handed over for litigation because my authorised claim by Bankmed has not been paid to date, 3 months later. The excuses, the incompetence and inconsistency is beyond me! Can someone please pay the claim that you authorised, how hard can it be?
4 replies
6 months ago
Does this company even exist?
48 hours later, I am still waiting for feedback from the - Claims Department Team Leader: Olivia Mphahlela Admin Team Leader: Nunu Hlongwane regrading my claim cancellation and refund request. Responding to emails, returning calls is really the bare minimum of customer support, if you the “leaders” can’t even do as promised, or do the bare minimum, what more can we expect from the agents? All I request is feedback on the escalation query I sent on the 14th Nov.
1 reply
7 months ago
Fix your customer care culture !!!
Have you ever felt abused by a brand? That fidelity drive. Rude consultants, disrespectful, aggressive tone with no consideration to listen to anyone! Please stop calling me for any reason. I am not interested to be part of a brand that brags about bullying! The frustrations I have raised 3-4 months ago, has not been reserved, no one cares, instead when you follow up you get shouted at, scolded at like you have no brain! Respect will take your business a long way …. What happens the day I experience an unfortunate incident? Will I still be speaking to the many rude, arrogant agents? No ways … looking for a different SP!
0 replies
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29 (100%)