MB
Melissa B
Active since Dec 2021
6
Reviews
0
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Reviews
6 reviews2 months ago
Absolutely Amazing Service
What an absolute pleasure to deal with Suzuki Rivonia, Patricia van Greunen transformed the entire purchase process into something truly exceptional. Her service was nothing short of outstanding – fast, efficient, and delivered with genuine warmth and friendliness. She elevated the experience to the next level, making me feel valued and cared for every step of the way. Patricia’s professionalism and personal touch made buying my new Swift an absolute joy. I recommend her a million times over to anyone considering Suzuki – she embodies what great customer service should be. Thanks to her, I don’t just have a car I love, I feel like part of the Suzuki Rivonia family.
0 replies
3 months ago
STILL NO FEEDBACK - EVEN FROM THE HELLO PETER COMPLAINTS TEAM!!!!
Poor Poor Poor Service - A WEEK LATER STILL NO SOLVE I opened bank accounts for my 3 kids in January. I captured my son's ID number wrong and was informed - i corrected the ID number and filled in the required KYC documents as well as attached a clear copy of my sons birth certificate to which i received a "Thank you for submitting required FICA (KYC) documents. All is in order. " response on the 15th of Jan. Suddenly on the 27th of feb - 6 weeks later - all 3 kids accounts were placed on hold as the copy of the ID was now not clear again. I had to take half day leave to go into the branch on Friday the 6th of March - to which the consultant there said all is resolved. Now my son's account is working - but the other 2 accounts are still on hold. I tried the ***** department "who does not work on weekends" and then waited for Monday - to which the consultant first started telling me i have to go into the branch AGAIN! I lost my patience as i cannot just simply step out to go to the bank as the one in Mall of Africa close to my work is closed until the 18th of March. He then promised that he escalated and that a lady will call me back. She will either unlock the accounts or tell me why it is still on hold. Now another day later and still no solve. This has been the most frustrating process and i cannot believe it is so difficult for a bank to manage kids accounts. Please resolve this issue - its ridiculous! Unhappy customer Reply (2) FNB (First National Bank)’s reply 10 Mar 2026 at 13:08 Good Day Melissa Beukes, Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. The reference number is : 7176390NF For further request, you can email us on the below email address: Email address: [email protected] Regards, Hello Peter Complaints Team Melissa B’s reply 13 Mar 2026 at 13:53 Haha jokies - Thanks for pretending this is being taken serious. I'm sure i will hear back after I do all the work for you AGAIN! This issue is now ongoing for 2 full weeks. Just to remove a stupid lock placed on accounts that did not even have an issue on. I would recommend you review your own internal processes. It sucks! HORRIBLE SERVICE FNB! NO FEEDBACK TO UNLOCK TWO KIDS ACCOUNTS - HOW DIFFICULT CAN IT BE - WHO IS TAKING OWNERSHIP HERE? DO NOT RESPOND WITH YOUR JOKE OF "Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused." - IT MEANS NOTHING!
2 replies
3 months ago
Poor Poor Poor Service
I opened bank accounts for my 3 kids in January. I captured my son's ID number wrong and was informed - i corrected the ID number and filled in the required KYC documents as well as attached a clear copy of my sons birth certificate to which i received a "Thank you for submitting required FICA (KYC) documents. All is in order. " response on the 15th of Jan. Suddenly on the 27th of feb - 6 weeks later - all 3 kids accounts were placed on hold as the copy of the ID was now not clear again. I had to take half day leave to go into the branch on Friday the 6th of March - to which the consultant there said all is resolved. Now my son's account is working - but the other 2 accounts are still on hold. I tried the ***** department "who does not work on weekends" and then waited for Monday - to which the consultant first started telling me i have to go into the branch AGAIN! I lost my patience as i cannot just simply step out to go to the bank as the one in Mall of Africa close to my work is closed until the 18th of March. He then promised that he escalated and that a lady will call me back. She will either unlock the accounts or tell me why it is still on hold. Now another day later and still no solve. This has been the most frustrating process and i cannot believe it is so difficult for a bank to manage kids accounts. Please resolve this issue - its ridiculous!
2 replies
21 months ago
Update physical address.. Seems impossible..
Takes Months to update physical address. I have tried twice now to update the physical address on my invoice and statement. I had to literally spell out the physical address to the first consultant who very confidently promised it is done. Nothing changed. I phoned again.. This consultant said the previous consultant just missed a tick box and the new month statement will be fine. But once again i even spelled the updated physical address. Guess what.. Still no change. Should i phone every month and try again and then wait for the new month to see if the team is capable of assisting in such a simple request? Cant be this difficult.
2 replies
23 months ago
Afriskuld het my las met meer as R23 000 verlig
Afriskuld het my las met meer as R23 000 verlig. Micaela McMaster lewer uitstekende diens, sy is vriendelik en behulpsaam en laat mens voel of jy met 'n vriendin gesels! Ek slaap beslis beter! Uitmuntend!
1 reply
55 months ago
Noted ??? as a customer service response - GOT TO BE KIDDING!
I recently logged a query on a red light of death "Common term" since this is a general factory issue on the GHD Platinum. I sent the below to the customer service tried to make it sound like a deal to get 20% discount on a product replacement with no offer on repair or even indicating who else can assist. " Short history of my GHD experience: I had my first GHD from 2005 - 2016 ( 11 year) when I decided to upgrade to a platinum. I Gave this GHD in perfect working condition to my best friend. I then had my platinum until 2019 when I bought the platinum + (obviously being extremely obsessed with having the best) this one i gave my to my mom - (perfect working condition). I gifted my one sister a GHD platinum on her 30th birthday (brand new) - still in working condition (7 years later). I gifted my other sister a GHD platinum on her 50th birthday (bought in 2019 along with my platinum + ) This is 5 GHD's of the last 16 years - Therefore I would call myself a loyal customer. Over and above the GHD's mentioned above i have the below items too: *here i added a picture with 2 GHD Curlers and 2 GHD dryers. this is 9 products. So thank you for the "generous offer" to receive a 20% "discount" to replace the GHD that has obvious quality issues. If you do not believe me i'm sure you have loads of time on your hand to read the articles below: Surely if the red flashing light error is a common fault on the GHD's it should be replaced or recalled. Although i USED to be a great fan of your products, I will politely decline your offer - note that you have lost a loyal customer. Thank you for making this an easy call." Then dear Zanele responded with NOTED.... Wow GHD! Your customer service is shocking! There is obviously an issue with the product - your only solution on this issue cannot be spend over R3000 for a new one. I got about 20 articles regarding the same error in just 10 min. this is not just me having this issue.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (66.66666666666667%)