MM
mikateko M
Active since Nov 2021
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
My premium was increased by R 700, after submitting a claim for windscreen. Talk about a greedy insurance.
My premium was increased by R 700, after submitting a claim for windscreen. Talk about a greedy insurance. The lie to customers that premium reduces with the depreciation of the car, a windscreen it’s not even a claim, and what kind of inflation is that to increase with R 700. Mind you that the only claim. I pay 3 300 for insurance now it’s 4000. Run, I even called the the people I referred to this insurance, to start shopping around
2 replies
8 months ago
****med by return money
I bought clothes online and returned them at Mall of Africa sissy boy store and the lady took the clothes and details of my order and indicated that they would process the return the following day when the manager was around. It’s been 3 weeks with no return.
0 replies
12 months ago
Don't take TELKOM insurance
Never take cellphone insurance through Telkom! Your policy will be handed over to WWAS (Worldwide Advisory Services), and they are absolutely useless when it comes to processing and resolving claims. Despite paying premiums faithfully for over 40 months, I’ve experienced nothing but delays, poor communication, and a total lack of accountability. It took me following up just to be told more documents were needed — why wasn’t that communicated earlier? If you value your time, money, and peace of mind, avoid Telkom and WWAS insurance at all costs.
0 replies
12 months ago
Unacceptable Delay in Telkom Phone Insurance Claim via WWAS
I’m extremely frustrated with how my phone insurance claim has been handled. I’ve been paying insurance premiums for over 40 months under Telkom's insurance offering — never missed a payment. Now that I’ve logged a claim for a lost phone, the service is shockingly poor. Originally, the insurance was handled by Telkom Admin Plus, but it seems WWAS is now managing claims. I submitted all required documents, but I had to follow up myself before they even requested more info. How does that make sense? It’s a cellphone claim, not a claim for a burnt-down house! I’ve done everything by the book — yet I’m being made to feel like I’m asking for a favour. The delays, poor communication, and lack of urgency are unacceptable. If this is how WWAS or Telkom treats loyal, long-term customers, it’s a serious concern. When I send the email, I get an automatic response and when i try to call a robot is the one responding and that thing takes forever to understand the actual matter, it's just not efficient and u will end up ending the call due to frustrations.
2 replies
20 months ago
Great experience buying online
I order cannister and mistakenly put incorrect contact details and they could not reach me for delivery, the online team contacted me via an email and call and resend the items to me. I really appreciate how this was handled, and received my items well packaged and loving them. Will definitely order again.
1 reply
30 months ago
They dont want to realease my online order
I bought stuff online for my mother and requested a delivery at a store near to where she stays in Polokwane, I'm in Gauteng. Now she wants to collect the delivery they are refusing saying I have to go to the store to write a release letter for her, mind you she presented her ID, my ID, order number and I even spoke to the lady at Paledi store, they sill refused. This release form is not included on their policies and compliance online, so now they want me to do something that was not stipulated on their policies prior to purchasing. Misleading, I called the customer service the first lady was not helpful at all and when I called for the second time the consultant indicated that she would escalate and assist. So, if u buy at Truworths and you ask someone to collect the order on your behalf, be ready to run around Truworths stores writing release forms. I have never heard of this pathetic procedure from other online stores. Like even if the delivery is at home, it means you can't ask someone to collect on your behalf.
1 reply
31 months ago
DO NOT BUY AT ROCHESTER ONLINE
I bought a couch online from Rochester on the 1st of November 2023 and it was delivered on the 3rd of November 2023. Upon delivery the couch was too big and on the 4th of November 2023, I called and requested for a return. They gave me a compliant number, I have since been following up with them regarding the return, via emails, calls and social media platform they keep on saying that my return is in progress. How long does it take to return a product? it has been more than 15 days waiting and not getting assited. This is ridiculous and upsetting, if you can't run an online services leave it .
0 replies
31 months ago
Bad attitude from the courier guy from Buffalo
The courier guy was so rude when delivering my parcel. He just called out of the blue that he is at the GATE and shouted at me while requesting for the code. Like they did not even notify me or call me to check whether i am available for the delivery. But have the audacity to shout at me as if i knew they were delivering today. What makes courier people think we are at home waiting for the parcel, like we have things to do, call before the delivery at least update ur order tracking. When he gave him a different unit number to deliver in the same complex, he started shouting again, like what the hell.
0 replies
46 months ago
Doing nothing with your confirmed FRAUD!!!
On June i opened a fraud case for contract opened without my consent and i have submitted the required documents to the fraud department, even though it took fowver with timeless follow ups, the investigated and confirmed that it was fraud. The consulted indicated that i would be refunded the amount that was deducted in my account of R +- 700.00. They even send me the credit note. I went to the CELLC store to follow up, the consulted there was so sweet she sent an email to fraud department requested an update, even today i have not received any response, and my money
1 reply
46 months ago
They don't want to pay my money back!
I have taken a contract phone in April at Brooklyn Store in Pretoria, and upon making a payment for contract initiation fee of R 250.00, the first speed point was bit slow thus the consultant used the second speed point, so at the end of the transactions both speed points deducted R 250.00 from my account meaning i doubled paid. The consultant issued a duplicate invoice to me and said i should send my banking details the amount will be reversed. As it stands today i have not received my money, i have contacted the store customer centre to assist and they referred the matter to Brooklyn to assist nothing was done, this was in June. Went to Woodlands Istore to get assistance with the matter recently, the managers there were so sweet and they called Brooklyn store to assist, still nothing has been received after sending countless emails all i get is that the transaction is still under investigation. Since April they are investigation a duplicate payment of R 250.00, of which i sent proof of double deduction from my account. I'm so ****ed and annoyed at this point as they are making fool of me. Like it can't be that difficult, so now i have to go to slow claims court for this. NEVER GO TO BROOKLYN ISTORE, NEVER!!!!BORED.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)