MM
Manana M
Active since Nov 2021
13
Reviews
0
Industries
Reviews
13 reviews4 weeks ago
CUSTOMERS NOT VALUED AND TREATED WITH DISPRESECT
UNRELIABLE AND INEFFICIENIENT SERVICE On the 8 May at 12:31 openserve acknowledged my order for installation, then Friday 15 May at 17:22 installation booking was scheduled and confirmed for the following day 16/05/2026 from 08:00 -11:30 via their WhatsApp communication. Saturday 16/05/2026 I received the call from the technician who was supposed to come for installation, he re-confirmed the installation, after an hour I made a follow up with the technician and he started telling me stories of different addresses, then I logged on my account and told him what he is saying are excuses, I could tell the guy was not willing to come for installation anymore. I could hear him and his colleague at the background saying just say we shall come for installation just to make her happy, and indeed that is what he said after I called him for the third time and guess what they never came and did not even call me anymore. I tried explaining to them that the installation took forever and I am running a business that need Wi-Fi connectivity full time, and he was just so cold together with his colleague. i also made them aware that I will review their service, and they said it is ok that won't affect their company and job. As I am writing this review the last time I spoke to the technician was 09:44 when they agreed with his colleague to give me a false promise just to get rid of me.
0 replies
1 month ago
WORST, INEFFICIENT, BAD
The most horrible, bad, inefficient and worst customer service. I placed an order for fibre on 30 April, my account was debited and I was promised that the installation will be done last week. Before my order Mweb was able to contact me more than twice, and during that time I did indicate that it is such a mission to helped through all their platforms (calls; chats; emails). The consultant shared his work email in case I am struggling of which the first one he responded quickly and since then no responses, no matter how many times you send the emails. I have been on calls for more than an hour being caller number 2 and 6. I have been on chat which took forever and at the Mweb will end your chat without any help or notifying you that the chat will be ended soon. In actual fact Mweb deserves a zero rating not 1. Mweb fibre installation service is non-existence but it is so quick to debit ones account
1 reply
4 months ago
Tax Matters
The Best and excellent service throughout by Karen De Reuck.
1 reply
6 months ago
HORRIBLE SERVICE BY DEVON ZEEMAN- GERMISTON BRANCH
On 24/10/2025 I bought a car at Webuycars Germiston branch and collected it the following day and the salesperson was Devon Zeeman, according to their system the car had no issues. I did test drive it on 24/10/2025 and everything seems fine, Saturday 25/10/2025 after collecting the car I carried some errands with less than 20Km radius and the car started emitting smoke from the bonnet and just stopped working. 26/10/2025 I went back to see the salesperson, I explained the experience and requested if he can send people to fetch the car and the response was, they are not allowed to fetch it, it is my responsibility to bring it back. My concern was how do I drive a problematic car let alone that I did not even bother to switch it on after the whole ordeal because I did not want to be blame for any further damage that might have occurred. I asked for refund and the answer was "we are not allowed to refund the company will rather allow you to choose another car". What made me feel ill-treated as a customer was when Devon Zeeman suggested that I should take the car to nearest certified RMI workshop, I asked who is going to be liable for the repairs' cost and he just looked at me and continued to search the nearest centre and showed me the address even suggesting that Midas can still attend to the car. Monday 26/10/2025 I went back and God positioned an angel Mr Daluxolo Petros who listened to my complaint and offered to send a tow truck, indeed the following day the car was taken back to Webuycars. Devon did not even bother to be in touch the only person who was updating me is Mr Petros, Devon reappeared on thee 12/11/2025 after the refund was authorised that is when he sent the whatsApp communicating that the car was fixed but the problem is still there hence I am offered a refund or to choose another car, I opted for a refund since I felt that he was so unhelpful and not even taking my problem serious, basically his service was zero customer centred. In short Devon customer service was zero if not minus 5, and as for Mr Petros my heartfelt gratitude cannot express what that means to me and my niece whom I was buying the car for. May Mr Petros continue to respect and listen to customers and remain humble as he was during our engagement/s.
1 reply
17 months ago
EXCELLENT & WOW SERVICE
Acrobranch Modderfontein What an exceptional and excellent service from the gate to the final point of adventure even after completing the activities. the car guard guy understands why customers exist, a cherry on top is the staff in the premises all of them are unique in their own and shining stars. My kids and I had a wonderful experience especially me, I wanted to stop and return back due to fear but Moses and Tebogo made sure I finished what I started. Tebogo became my personal coach🤣as he was called by one of the employees and they kept cheering me. I will definitely recommend anyone to visit Acrobranch for family fun activities. What I like most is the resting/picnic places, we brought our picnic basket and and sat there after everything and the fun we had was out of this world by just chilling and chatting.
0 replies
17 months ago
USELESS & ZERO CUSTOMER SERVICE
my son ordered a desk/table and he received it well on time, and when he was assembling it he discovered that in the box there are 2 legs of the same side of which makes it impossible for the table to be assembled to the completion. he called the online customer service and went further to sent an email, in all his efforts the company just acknowledge his communication with a reference number/s. On Saturday 28/12 we called and requested for cancellation of all the empty promises made and requested for a refund, I then asked about the turnaround time and I was told is 24 hours and till today no one has bothered to contact us. Today around 10:45 I made another call and I was told that the turnaround time is not 24 hours but rather 24 working hours. they are refusing for me to drop the table to the nearest branch while their staff and managers are so useless and ***********. Companies like Incredible Connections do not deserve even 1 star rating at all. The complaint was lodged long ago and still we are being told different inconsistent stories ALL I WANT IS MY MONEY FROM THIS USELESS INCREDIBLE CONNECTION
0 replies
19 months ago
ZERO & WORST EVER SERVICE
This company is the WORST service provider, in all my encounters with them no professionalism was displayed. It takes them more than a month to settle claims while you have been with them more than 5 years and you did not even skip one month of paying your premiums. Currently I logged a windscreen claim with them on Monday 4th November just after 06:30 am, this morning when I checked on claim progress from their App it was saying "in review" then I called them around 08:18 and I was told to hold for more than 10 minutes until I hanged up the call. No one from Dialdirect bothered to call me after hanging up the call. Immediately I went to Glasfit In Alberton to get a quote and can you believe it the windscreen for my car amounts to R3800 with a discount, this tells you that for Dialdirect it will be way cheaper than what I will pay from my pocket, yet they cannot resolve my claim within 48 hours while i have been paying them thousands of rands every month without failure. with my last claim I was told it cannot be settled until they get monthly premium for that month and I had to wait for six weeks before it was settled, this is so disgusting and unacceptable for a company which has been deducting your money every month without failure yet they have the guts to give you such a lousy excuse for not processing your claim. To this day I still regret having the insurance with this company, all my claims with them have not exceeded R15 000 yet they FAIL DISMALLY to meet customer expectation. This has left me with so many questions wondering if they FAIL with minor claims what more when one has a major claim, it means it will take them 10 - 12 months to settle such major claims. I will NEVER RECOMMEND Dialdirect to anyone.
1 reply
25 months ago
EXCEPTIONAL SERVICE
This centre offers excellent service from the reception to the healthcare professionals (Mohammed the Biokineticist and MacDonald the Physiothe******). I had my doubts when I first booked with them since I was used to the Kempton Park branch but WOW their service exceeded my expectation. The way each client is treated is what resonate with me, the care and respect displayed by staff cannot go unnoticed. I would definitely recommend this centre to anyone suffering from back and neck problems, you will not regret visiting them. The overall outcome of the treatment also made a huge improvement towards my health.
0 replies
26 months ago
WORST EVER SERVICE
On the 22 March of 2024 I tried to buy prepaid electricity and my card was declined, then I send a chat to "Alfred" Eskom chatbot and I was given the reference number after 2 days I made a follow up on 08600 37566 and I was given another reference number with a promise of 14 days turnaround time. Until today I am still waiting for my problem to be resolved. I have more than three references numbers with the last two given last week by Thobela and Banyana and yet nothing has been resolved, every time I called i am told my issue is escalated to people who are supposed to come and audit the meter. I am told since I did not buy the electricity hence my card is blocked, I tried to explain that yes, I do acknowledge that, but they must consider that I have SOLAR system as a backup hence my usage from their grid is quite minimal, but I was told that the only reason for me not to buy electricity is because I have BRIDGED the meter. It quite annoying to be judged even before the relevant people could come and verify if the meter is bridged or not. I told them the METER AUDIT can be done even in my absence since my house key is always left with my neighbours. . Today is exactly 24 days since I logged my first call with Eskom and to date nothing has been resolved not even a call from the people who supposed to AUDIT the meter. I am just wondering what it means for majority of our citizens who are fully dependent on Eskom system without any means of having backup system. It is really sad to see people being paid every month yet when it comes to doing their job, they think they are doing the citizens a FAVOUR forgetting that is our tax money keeping them in their jobs. As soon as I get hold of the Eskom CEO's contact details, I promise I will be in touch with all the reference numbers and names of people I have been in contacting with since day one.
0 replies
27 months ago
PATHETIC **** SERVICE
The company has offered nothing but a pathetic service. I placed an order on Sunday 3 March to be delivered on 4 March Monday, as I am writing this review on the 5 March the flowers are still not delivered and I am also holding for a good 15 minutes since the agent said I am checking what is holding your order. I made countless calls and the staff seem not to be bothered by my calls or follow ups. the next thing when I want to cancel this order I am being told about 15% handling fee and non-refundable delivery fee of R89. I just hanged up another call while I was told to hold for 30 minutes.
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)