RV
Riaan V
Active since Nov 2021
60
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60 reviews1 month ago
Settled Vehicle Finance Account But Still No NATIS After More Than A Month
We settled our vehicle finance account with Standard Bank in full on 31 March 2026. Immediately after settlement, we requested the NATIS documents so that the vehicle transfer process could proceed. Today is 8 May 2026 and we are still waiting. Over the past few weeks, we have made numerous calls and follow-ups. Every person we speak to promises to “follow up” or assures us that someone will contact us, yet nothing actually happens. We are continuously transferred between departments with no accountability, no urgency, and no resolution. This delay is now negatively affecting the sale of the vehicle, as we have a buyer waiting for the NATIS documentation in order to proceed with the transfer. The buyer is understandably becoming frustrated, and we are left dealing with the consequences despite having settled the account in full more than a month ago. What is most disappointing is the lack of communication and ownership from Standard Bank. Once an account has been paid in full, consumers should not have to chase endlessly for documents that are essential to finalising ownership transfer. We would appreciate urgent intervention and immediate release of the NATIS documents.
2 replies
2 months ago
Review for Dexter Martin – King Price
After a few challenging months and some frustrating service experiences, we eventually found ourselves dealing with Dexter Martin again — and what an absolute difference that made. Dexter is truly exceptional. He went out of his way to assist us, handled everything with professionalism, and most importantly, showed genuine care. It’s rare to come across someone so committed to helping clients and actually getting things resolved. We also recently needed roadside assistance, and once again, King Price went above and beyond to support us quickly and efficiently. That level of service really stands out. Yes, we experienced a few hiccups over the past month, but having someone like Dexter makes all the difference. He proves that with the right person, any issue can be resolved properly. This is exactly why we will continue to stay with King Price. Dexter Martin is a true asset to your team — if only everyone delivered service like he does!
1 reply
2 months ago
No Response After Escalation – King Price Ignoring Client for Over a Week
I am now following up on my previous complaint posted on 18 March 2026, which raised serious concerns regarding: Unexplained premium increases across all my vehicles Lack of transparency when adding additional vehicles An unknown claim (08/10/2025 – R8,100.00) listed on my policy with no explanation Despite multiple responses from King Price stating that their “Client Care team will be in contact,” I have now waited over a week with absolutely no phone call, no email, and no resolution. This is extremely concerning and unacceptable for the following reasons: Financial Impact – My premiums have increased significantly without proper explanation Data Accuracy Concerns – There is still an unexplained claim on my policy Lack of Service – I have followed all the correct channels, yet I am being completely ignored What is most frustrating is that King Price continues to respond publicly on HelloPeter, creating the impression that the matter is being handled, while in reality no actual contact or assistance has been provided. At this point, this is no longer just about the premiums — it is about poor service, lack of accountability, and complete disregard for a client. I now formally demand: Immediate contact from a senior representative A full written breakdown of my premium increases Urgent investigation and clarification of the unknown claim An explanation for the complete lack of follow-up If this matter is not resolved immediately, I will proceed with formal escalation to the relevant regulatory bodies. King Price – this level of service is unacceptable.
1 reply
2 months ago
Unexpected Premium Increases & Unknown Claim on Policy
I have been a loyal King Price client, but my recent policy update has left me both confused and concerned. After comparing my previous Policy Schedule with the updated one, I noticed that the premiums on all my existing vehicles have increased significantly, with a total increase of R426.31. Breakdown of increases: 1) NP200: R639.83 → R720.34 (increase of R80.51) 2) NP200: R651.10 → R758.08 (increase of R106.98) 3) Chevrolet Trailblazer: R791.80 → R928.74 (increase of R136.94) 4) 2018 Ford Ranger Double Cab: R575.46 → R677.68 (vehicle has been standing at Ford18 December 2025 and not in use) I recently added two additional vehicles to my policy, however, I do not understand why this has resulted in increased premiums across all my existing vehicles. One would expect some form of benefit or reduced risk profile when insuring multiple vehicles under one policy, not the opposite. In addition to this, I also identified a concerning discrepancy under the claims summary: We are aware of the following claims: 1) 03/01/2025 – TV replacement (R21,500.00) 2) 07/03/2025 – Glass replacement 3) 26/02/2024 – Car accident However, there is a claim listed as: 4) 08/10/2025 – Home contents (R8,100.00) We have no knowledge of this claim whatsoever. This raises serious concerns regarding the accuracy of our policy records and how this may be impacting our premiums. I request urgent clarification on the following: 1) The reason for the premium increases across all vehicles 2) Whether these increases are linked to the addition of new vehicles 3) Any available options to reduce premiums 4) A full investigation and explanation of the unknown claim listed on the policy As a long-standing client, I expect transparency, accuracy, and fair treatment. At this stage, the unexplained increases and discrepancies are very concerning. I look forward to a prompt and detailed response from King Price.
6 replies
3 months ago
Cartrack Responds Publicly but Never Actually Resolves Complaints
I previously posted a complaint regarding a serious issue with a Cartrack dashcam installed in one of my business vehicles. On 25 February 2026, one of my staff members was involved in an accident. When I urgently needed the dashcam footage, I discovered that no recordings were available to download. This is extremely concerning because the entire reason these units were installed in our vehicles was to ensure that footage would be available for incidents exactly like this. Cartrack responded publicly on HelloPeter stating that they would investigate and clarify the matter. However, weeks later I have still not received any phone call, email, or explanation from Cartrack regarding the system failure. The situation remains unresolved: • The accident footage is still unavailable • No explanation has been provided for why the dashcam failed • No one from the relevant technical department has contacted me • The only calls I have received from Cartrack since lodging the complaint have been sales calls trying to sell additional products As a business owner with multiple vehicles fitted with Cartrack devices, this is extremely concerning. These systems are installed specifically for security, accountability, and incident evidence. When the system fails and the company does not properly investigate or respond, it raises serious concerns about reliability and customer support. Responding publicly on HelloPeter without actually contacting the customer or resolving the issue does not constitute proper customer service. At this stage I am still waiting for: • A proper explanation for the system failure • Feedback on the investigation Cartrack promised • Assurance that the system will function correctly when needed Until this matter is properly addressed, I cannot have confidence in the reliability of these systems.
1 reply
3 months ago
Standard Bank Profile Flagged Without Explanation Despite Excellent Credit Record
I app**** for Vehicle finance and Standard Bank declined me. I call the call centre to enquire why and was told that my profile with Standard Bank was flagged due to alleged “discrepancies”. This came as a complete surprise to me. I have always maintained an excellent credit record and have managed my financial affairs responsibly. At no stage was I informed that my profile had been flagged, nor was I contacted to clarify or resolve any supposed discrepancy. What concerns me most is the lack of transparency. If there was indeed an issue on my profile, I should have been notified immediately so that it could be investigated and corrected. Instead, I only became aware of this much later, with no clear explanation provided. Financial institutions have a responsibility to treat their clients fairly and communicate openly when there are concerns relating to a client’s profile. Flagging a client internally without notifying them can potentially affect banking relationships and financial opportunities. I would therefore like Standard Bank to please provide: • A clear explanation of what “discrepancies” were identified • The reason my profile was flagged • Confirmation whether this flag affects my credit profile or banking status • Immediate correction or removal of the flag if it was placed incorrectly I would appreciate a formal response from Standard Bank explaining this matter and confirming that my profile is in good standing. Transparency and proper communication with long-standing clients should be a priority. - I have been on the phone trying to resolve this the entire morning
3 replies
3 months ago
Cartrack Ignoring Complaint After Public Response
I posted a complaint on HelloPeter on 6 March 2026 regarding a serious issue with my Cartrack dashcam where the system failed to provide footage after an accident involving one of my staff members. Cartrack responded publicly on the same day stating that they would investigate and clarify the matter. However, it has now been over a week, and despite that public response I have not received a single phone call, email, or any form of feedback from Cartrack. The situation remains unresolved: • The dashcam footage from the accident is still unavailable. • No explanation has been provided as to why the system failed. • No follow-up has been made on the complaint that Cartrack themselves said they would investigate. What is even more frustrating is that during this time the only calls I have received from Cartrack have been sales calls, trying to sell additional products such as warranties and insurance. So while my serious complaint about a system failure remains unanswered, their sales department continues contacting me. As a business owner with multiple vehicles fitted with Cartrack devices, this is extremely concerning. These systems are installed specifically for security and incident evidence, and when the system fails and the company does not properly follow up, it raises serious questions about reliability and customer support. At this stage I am still waiting for: * A proper explanation for why the dashcam footage was not available. * Feedback on the complaint Cartrack said they would investigate. * Assurance that the system will actually function when it is needed. Ignoring complaints while continuing to push sales calls is not acceptable customer service. I hope Cartrack will now respond with a proper resolution instead of another generic reply.
2 replies
3 months ago
Still No Resolution – Ongoing Delays and More Excuses
I previously left a review regarding the extremely slow progress on my claim with King Price. On 5 March 2026, King Price rep**** saying they were looking into the delay and that they would contact me shortly with an update. Unfortunately, we are now three weeks after the accident (24 February 2026) and the claim is still nowhere near being resolved. When I called again to follow up, I was told that there is now an issue with the vehicle details on the policy, specifically that the registration number is incorrect. The vehicle was re-registered and the number plate changed, but the engine and chassis numbers remain exactly the same, which should clearly identify the vehicle. What is extremely frustrating is that this was never raised earlier, and once again no one contacted me to inform me of this issue. I had to call myself to discover yet another reason for the delay. This is a company vehicle that we rely on for daily operations, and it has now been standing for three weeks while we continue paying insurance premiums every month. At this stage, it feels like every time I follow up, another new problem suddenly appears, instead of the claim actually progressing. I currently insure five vehicles and my household contents with King Price, and until now my premiums have always been paid on time. However, this experience has been extremely disappointing. All I want is for the vehicle to be repaired and the claim handled efficiently. I would appreciate urgent intervention and proper communication so that this matter can finally be resolved. Yesterday I was 48 minutes on the call trying to get un update IVe been on a call for 36 minute now again - just on HOLD
1 reply
3 months ago
Cartrack Dashcam Failed When Needed & No Follow-Up on Complaint
I have Cartrack dashcams installed in two of my business vehicles specifically for security and incident evidence. Recently one of my staff members was involved in an accident and when I urgently needed the dashcam footage, I was unable to access or download any recordings. This was the first time I actually needed to retrieve footage, and the system failed completely. Despite trying multiple times, there was simply no footage available to download, which defeats the entire purpose of installing dashcams in the first place. I contacted Cartrack support and the experience was extremely frustrating. I was transferred between different departments without receiving any real assistance or solution. A technician did come out on Saturday, 1 March 2026, and replaced the unit. However, this still leaves the main issue unresolved — the footage from the accident that I urgently needed is still unavailable. Replacing the unit does not address the fact that critical evidence was not accessible when it was required. I then logged a complaint and received a response stating that the matter would be investigated and clarified. However, to date I have received absolutely no follow-up — no phone call, no email, and no explanation. What makes this even more disappointing is that since lodging the complaint, the only calls I have received from Cartrack have been sales calls. I was contacted twice about taking out a warranty on the units and again yesterday with an offer for insurance products. During that call I explained that I have been with King Price for 14 years and have no intention of changing insurers. Another extremely concerning point is something stated in Cartrack’s own terms and conditions — that customers are expected to regularly call in to check whether the devices are working correctly. This is shocking. As a customer paying monthly for a monitoring and tracking service, it should not be my responsibility to continually call and verify whether the system is functioning. To make matters even more unreasonable, when you do call in they can only test two units at a time. As a business with six vehicles fitted with Cartrack units, this means I would have to phone in three separate times just to confirm that all my devices are working. This is completely impractical and defeats the purpose of having a professional tracking and monitoring service. As a business owner, I rely on this technology to protect my company, my vehicles, and my staff. Not being able to access critical accident footage — and receiving no proper support afterwards — is unacceptable. I urgently request that Cartrack investigate this matter properly, explain why the footage was unavailable, and provide assurance that the system will function as promised when it is actually needed.
2 replies
3 months ago
Complaint Regarding Inconsistent Assistance With Vehicle Finance
Dear Marquis Finance, I would like to formally express my frustration regarding the inconsistent service I recently received when contacting your office about vehicle finance. I currently have an active vehicle finance agreement with Marquis and have always ensured that my account is managed responsibly. Because of this, I contacted your office to enquire about financing another vehicle. During my call, I was informed by the consultant that Marquis cannot assist me directly and that I would need to go through a dealership, who must submit the finance application on my behalf. I explained that the dealership I am working with (Toyota) does not want to use Marquis and prefers to work with the larger banks. I prefer Marquis because the service in general is very good. Unfortunately, the consultant simply responded that there was nothing she could do to assist. What makes this situation even more confusing is that when my husband recently contacted Marquis to request a settlement figure on his account, the consultant assisting him asked whether she could help him arrange finance for a new vehicle. This clearly indicates that Marquis does offer direct assistance for new finance in some cases. Because of this, I am struggling to understand why I was told that Marquis cannot assist me directly and that everything must go through a dealer. As an existing client, I expected clearer information and better assistance. The conflicting information from your staff is frustrating and leaves me uncertain about your policies and processes. I would appreciate clarification on the following: Does Marquis Finance offer vehicle finance directly to existing clients without a dealership application? If so, why was I told this was not possible? If not, why was my husband offered assistance with arranging new finance directly? I would appreciate a clear explanation of your policy and a response to this matter.
1 reply
Review Distribution
5 Star
17 (28.333333333333332%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
43 (71.66666666666667%)