NR
Nadine R
Active since Oct 2021
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Incorrect contact details - haressment
I am continuously receiving messages and calls from LGR Attorneys regarding a Standard Bank credit card that has nothing to do with me. I have told your team every single day that you have the wrong person, and yet the harassment continues. I have had this number for 15 years. There is no valid reason for you to keep contacting me. Each time I call, I am promised that my number will be removed, but those promises clearly mean nothing as I am contacted again the very next day. Today, your agent even suggested that the person you are trying to reach may have died and somehow kept this number active for 15 years—which is completely unreasonable and unacceptable. I have already been escalated to a manager who assured me this would be resolved, yet nothing has been done. This ongoing harassment is unacceptable. You need to remove my number from your system immediately and ensure that I am not contacted again.
1 reply
3 months ago
*****ulently taking a debit order off
My account QA-63774705-1 was paid in full and settled. Despite this, On Air continues submitting debit order mandates against my bank account — repeatedly and under different company names. Every time I reject a mandate, a new one appears within days. An unauthorized debit was processed again yesterday. I have never re-authorised any further deductions. This ongoing conduct is unacceptable and appears to be a deliberate attempt to continue collecting funds on a settled account. Consumers should not have to close their bank accounts just to stop repeated debit attempts. I now require: • Immediate refund of the unauthorized debit processed yesterday • Written confirmation that my account is fully settled and permanently closed • Immediate cancellation of all mandates linked to my details • Written confirmation that no further debit attempts will be made under any associated entity If this matter is not resolved urgently, I will escalate it to my bank’s ***** department and proceed with formal complaints to the relevant financial regulatory authorities. This needs to stop immediately
1 reply
4 months ago
CCD COURIER ABSOLUTELY USELESS
Worst courier service ever. I am extremely dissatisfied with the service I received while waiting for my FNB card delivery. I received two SMS notifications stating that my card was out for delivery. The CCD courier then called me and said he was delivering to Bothasig, which is not my address and has never been my address. I informed him of this, and he said he would cancel the delivery and deliver on Thursday instead. I explained that I had already taken the day off work and stayed home specifically to receive the delivery. He then abruptly ended the call. Later, I received a message from FNB stating that I was unavailable for delivery, which is completely false — I was at home the entire day. When I contacted CCD, the woman I spoke to told me that I must make arrangements to collect the card from the bank. This is unacceptable, especially since the failed delivery was due to incorrect handling by the courier, not my availability. To make matters worse, she even questioned who said the delivery was scheduled for today, despite the SMS notifications I received confirming it. This is shocking service, a complete lack of accountability, and very disappointing customer experience.
6 replies
8 months ago
No action taken for my refund
Case No. 1018194607 I underwent an operation on the 18th of September at Netcare Christian Barnard Hospital. Prior to the procedure, I made the required co-payment a day in advance. Unfortunately, the person who processed the payment captured it under the wrong account or case number. In addition to my co-payment, my medical aid also covered the cost of the hospital stay, which means the hospital now owes me a refund. I was not contacted about this error—I only became aware of it after reviewing my medical aid statement. Since then, I have been following up daily for the past four days with the accounts department at Netcare. Each day I receive a different excuse—either the transaction hasn’t been journaled, or the responsible person is off sick. There is absolutely no accountability. Today, when I called again, I was even cut off mid-call. I have also emailed them all my details and a request for feedback—yet I have not even received an acknowledgment of receipt. It’s incredibly frustrating. If a patient owed the hospital money, legal action would be taken without hesitation. But when the hospital owes money to a patient, the matter is ignored and seemingly forgotten. I have given up i suspect that refund is just forgotten
4 replies
14 months ago
ABSA Insurance - RUN FOR YOUR LIFE IT DISGUSTING SERVICE
@absa, does anyone even work in the Insurance department I am writing to request immediate assistance with an ongoing issue concerning our geyser. Since March 21st, we have been facing problems, and despite multiple attempts to resolve the matter, ABSA has failed to provide a proper solution. After logging the initial issue, ABSA sent two plumbers and an electrician, but each has offered conflicting assessments—from suggesting the geyser needs replacing, to citing an electrical fault, to pointing to problems with the element and isolation. Unfortunately, no one has taken the necessary steps to fix the issue. It is deeply frustrating to pay for premium service yet receive no resolution. I have been calling every day, and each consultant assures me I will receive a call back, but to date, I have heard nothing. Furthermore, I have submitted a cancellation request for my policy to ABSA, as their service has been far below expectations and the cost is no longer justified. However, ABSA is refusing to acknowledge the cancellation email. This disregard for my rights as a consumer is unacceptable.
1 reply
42 months ago
Even after complaints still no service from Sanlam
(Original complaint https://www.hellopeter.com/sanlam/reviews/sanlam-they-worst-service-4191583) This is a follow up complaint about Salam service, i originally logged a complaint on Hellopeter on the 23rd of November - I actually managed to get a response form Sanlam the same day (which shows that only logging a complaint gets the attention form Sanlam). Below is the message from Sanlam on the 23rd November bearing in mind that the estate was paid up on the 26th October and creditor's paid on the 11th of November after asking for 3 weeks to get it done. "The next step is to arrange transfer of the Sanlam investment to your mother, which I will request to be done. Further communication in this regard will be sent to you. Thereafter we will need to ensure that we have complied with the Master’s requirements, to obtain a filing slip so that we can close our file." But again, it's now the 12th December, 3 weeks later no communication no emails not payment no monies. I have emailed them but again no response. There is no reason at all as to why Sanlam is refusing to release and transfer the money to my mother. Sanlam keeps REITERATING that the process takes 9 to 12 months and i should be thankful it was done in such a short time frame. SO now that creditors are paid ad the estate pretty much wound up, they (Sanlam) will drag it out to 12 months to get more interest from 'my mother's money". I don't want to deal with Yumnah Nordien at all, she is not interested in completing this estate until the full 9 to 12 months is completed which will be next year. She has no interest in communicating, bearing in mind that we do pay for Sanlam to give us a service. Please give me the details of the Ombudsman that i can take this further. should this also not work i will then need to open a case of fraud or theft against Sanlam. This service is the worst
2 replies
43 months ago
SANLAM THEY WORST SERVICE
No service, we are trying to wrap up my father's estate, No one seems to know what is going on. The one team leader told me on email i can be happy it is this far in three months as they generally take 9 to 12 months what is the biggest joke is we have been working with this estate for more than 7 months. They just dont care, SANLAM thinks that the money belongs to them, when we told them that my mom has no money as it is frozen with my dad stuff we were told that the kids must help her out. They can get nothing right. - Yumnah Nordien a team leader at Sanlam refuses to communicate and when you get hold of her its like shedoing you a Favour. -We have paid them for a service already but now apparently everything expired and no information further. - What scary is even the financial advisor who was investing my parents' money for 20+ years is also silent and no communication from his side. I think the only way to deal wil Sanlam is via the Ombudsman. -From Sanlam insisting on paying my dad's pension into his closed bank account where it was returned to them and they did nothing for 6 months about it until we queried this then it was only actioned - The tax consultant who took 3 weeks to do anything and then only did something when i queried what's happening, and it was completed in 60 minutes (even after he requested 9 years of returns), - To the promise by Yumnah to pay the creditors for three weeks every Friday and only after i queried what is happening did they ask for an ID copy. Just bearing in mind we sent all this paperwork to them. - Not to mention right in the beginning Sanlam did nothing after we notified them of my father death as they were waiting for us to advise who the executers were, STRANGE THING is they are the executers, and they had a copy of the will stating this. - We also advised them on the 11th April of my dad's death and gave them my mom's banking details so that they could pay his pension to her, on the 26th April I queried what's happening as we had no communication from them at all. Only then did Tanya at sanlam start working on this and was quickly sending out emails to the medical aid to ask them to keep my mom on the meidcal aid and what the deduction would be. - I queried why is my dad pension being paid into his frozen account she told me thats how Sanlam works. YEAH not very effectively. Sanlam cannot work in parallel they only do one thing at a time; they whole estate would be able to be wrapped up in 4 to 6 months, but SANLAM drags it out. They have no interest in helping people its just a money-making scheme If you are with Sanlam please run and do not do business they are a scam - death is traumatic but dealing with SANLAM is like going to hell and back
5 replies
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1 Star
7 (100%)