MM
Musa M
Active since Sep 2021
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Excellent professional setv8ce
Excellent service from Lungile & Michelle who provided a quote for a new vehicle within minutes. Michelle also activated a discount on the premium as I am a longstanding Outsurance client. Excellent, professional service as always.
1 reply
10 months ago
************ 10% tip added to bill
Last Thursday, I dined at Calisto's, The Zone with my family. Good food & excellent service from staff, but 10% tip added to bill left a bitter taste in my mouth. Although note at bottom said the gratuity was voluntary. Why include it on the bill? I spoke to the manager, Papi, who said that the owner, Ahmed Novlaki, insisted that the tip be added to every bill. We were four diners. This is ************ as it is intended to embarrass customers in paying the tip. It also creates an expectation from staff that they will receive 10% tipfrom EVERY table. I left my number with the manager for the owner to call me but he has not done so. I sent an email to Nico at Calisto's HQ but received no response.
0 replies
14 months ago
Excellent service at a good price
I purchased a 3-set TP-link deco M5. The website is easy to use. There was good communication throughout, and delivery was within 3 days of ordering. Excellent service at a good price.
0 replies
16 months ago
Putrate service
My company has been using the prepaid meters platform for more than 12 years. I require a meter to be replaced. I called the technical department & I was told to send an email to [email protected]. I sent the email immediately at 08.32 with details of my company, customer no. & meter no. I called to confirm that the email had been received. I had to make 8 follow-up calls to get a quotation, which was sent the next afternoon. The pro forma invoice had my name, not my company & an address in KZN unknown to me. I made payment last Friday morning of the amount due. I received no details of the date when the meter will be replaced. I called 7 times this morning before I was able to reach the Field Service Team. During one call I was left holding on for 20 minutes. When I questioned Chrisropher Naidoo aboutt5he incorrect details, he blamed system error. I told him that is BS as it is his responsibility to check the details before sending out the invoice. Very poor & disappointing service from Enbaya. It is apparent that they ate not interested in providing customers with the service they deserve.
1 reply
22 months ago
Excellent professional service
Excellent service from all staff at Woodford CT Airport. Warm, efficient, professional service without delays in attending to clients.
1 reply
24 months ago
Excellent, efficient service
Excellent, efficient service. Very thorough in ensuring the work was done properly. Professionalism was accompanied by friendliness. Thank you.
0 replies
39 months ago
Tardiness, inefficiency & lack of respect
I have been trying to purchase a new Tenault Duster from Renault Northcliff for more than a week without any success. I have experienced tardiness, inefficiency and lack of respect. I dealt with sales executive Arthur, Sales Manager Julian & DP Vishal. It took them almost three days to produce a quote, more than a week to source a new Duster 4x4. Three days later & I am still awaiting the OTP. This sets the tone for the after sales relationship.
0 replies
48 months ago
Incompetent and unprofessional conduct during the sale of a demo vehicle.
I recently purchased a demo Renault Sandero from Kia Northcliff, and from the very first engagements the conduct of the sales person was unprofessional and displayed incompetence. Wrong details on offer to purchase including the name of a Sales Manager who had left the dealership, and my wife being given a male title. Another sales person took over the deal, but the incompetence continued. The day before I was to take delivery of the vehicle, they insisted that my wife in whose name the vehicle has been registered had to collect the vehicle personally with her driver's licence. This despite me informing them that my wife was currently in Europe. All documentation including proof of address had been provided for them to check the veracity of the new owner's details but this was not done over more than one week. They received the money into their bank account. At the last minute they said they had to comply with FICA, and the Finance person insinuated that the documents provided could have been forged. After many phone calls and threats of legal action, they handed over the car. When the registration papers were delivered, I noticed that the vehicle was registered at an incorrect address. I lodged a formal complaint on the Motus Select website but there has been no response.
0 replies
58 months ago
Appalling customer service
I hired a Ford Ranger 4x4 XLT last Friday evening. On Saturday morning after loading the back of the vehicle, and on arrival in Parys at about 10.15, I realised that the canopy door could not be opened. Only the right side lock was opening, but he left could not be opened. I called Herz Sandton and spoke with Mandy at about 10.20. She asked me to call customer services in Cape Town as it was an emergency. Your staff in Cape Town initially could not understand what my problem was, and after I explained it to him, he simply cut off the call. I called Mandy again at 10.28, who said that she will try to speak with her Manager, Zereena, and call me back. She told me to continue to my destination, which was outside Parys. When I did not hear from Many, I called her again at 10.58. She told me that Zereena had told her that the vehicle could be exchanged for a different vehicle. I explained to her that exchanging the vehicle would not solve the problem as the canopy was filled with all my personal belongings and food including meat. She also informed that I could call out a locksmith, but I would be responsible for the costs. I told that I did not understand why I had to pay for a locksmith when it was not my fault or responsibility that the canopy door could not open. She also told me that if I damaged the vehicle in my attempts to unlock the canopy, I would be responsible for the costs of repairs. She asked me if I would like to speak with Zereena to explain the situation to her directly. She told me that although Zeerena was at home, she was available to speak with me. I told her to tell Zereena to call me urgently. I realised then that the staff of Hertz I had spoken with had absolutely no idea how to assist me. The manager of Sandton was proposing an unfeasible and useless solution. After several attempts, I managed to open the canopy door without any damage. Mandy called me back at 11.13 to inform me that Zereena, with whom she had spoken to about 15 minutes earlier was not answering her phone. I told her that I found it unacceptable that a manager on call would not take a call. I informed her that I had managed to open the canopy door, but I would lodge a formal complaint at the non-existent and poor customer service, especially the failure and/or refusal of the manager to contact me. When I returned the vehicle this past Monday, I complained to the manager, Zeerena, about the poor customer service, and especially her failure to call me. I told her that she could have simply sent me to the nearest Ford dealership perhaps in Sasolburg or Vanderbijlpark. She apologised but refused to take any responsibility for her role in the poor customer service. I informed her that I would be lodging a formal complaint, and that I will also publicise the poor service on Hellopeter and other websites. I told her that I could not trust Hertz to provide suitable assistance should I face a breakdown, and that I will not use the services of Hertz South Africa again, and absolutely not the one in Sandton. I immediately sent a complaint to Hertz Customer Relations via email. There has been complete silence. This confirms my assessment that Hertz customer service is appalling.
0 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
0 (0%)
1 Star
4 (44.44444444444444%)