NM
Neo M
Active since Aug 2021
14
Reviews
0
Industries
Reviews
14 reviews2 weeks ago
Cargo held for freight invoice
Estimated delivery time was yesterday, when I call to find out what the reason is for the “hold” is because DHL does not have the freight invoice despite DHL itself moving the cargo
7 replies
3 weeks ago
Poor communication and major delays.
Our supplier in Santiago shipped goods via DHL on 6 May 2026, and we paid DHL South Africa for shipping/clearance on 8 May. The tracking status was stuck "On Hold" for a solid week. On the actual day of expected delivery (13 May), the package was still in Chile. DHL never reached out to explain why. Only when we called them did they reveal that export documentation was missing from the supplier's broker. Leaving a customer completely in the dark for a week after taking payment is unacceptable service. We feel ****** of a week where we could reached out to our supplier. Now we have a client that might likely not do any business with us either.
1 reply
15 months ago
Almost 10 Days And Global Payment Still Not Complete
I made a global payment application on the 4th of March, the funds have still not got to my supplier. Disappointing!
1 reply
16 months ago
Global Dept is mess
I made a Cross Border Payment application on Friday and the funds have still not left our account on Tuesday afternoon. Everytime you call the application is either "non-existent", "waiting for commercial invoice", "reason for payment" then back to "payment should be made soon" the they circle back to "reason for payment". It's a mess
0 replies
31 months ago
Virgin Active doesn't know how much I should pay per month
I took up a family membership, then I was called to tell me that my partners account was in arrears when I'd paid for the whole family. I called in and I was first told that a family membership does not exist, then I was told five different amounts when I asked what I was required to pay per month.
0 replies
40 months ago
Vodacom Roaming Bundle Doesn't Work
I bought the Vodacom Roaming Bundle and I haven't been able to use any of the data in the bundle. If I knew this, I wouldn't have bothered with it and bought another sim in the destination country. Since then I have been tossed back and forth between Tobi (AI robot) and the customercare email
2 replies
44 months ago
Still waiting for my parcel
My goods arrive at OR Tambo on October the 8th 2022 and and finally customs releases them and they’re out for delivery. On the 24th UPS notes “attempted delivery” on their tracking page, NO CALL, NO email, NO SMS, absolutely no attempt to contact the ‘person to contact’ noted on all documentation.
0 replies
48 months ago
One week and payment is still not processed
I've been attempting to make a global payment for a week now, going on two. When I went to the branch to make a payment to my supplier on a Friday I was told it would take two to three working days. I called five different numbers I was given by Standard Bank consultants I then went to the branch to track the progress and I was told there is no way of tracking the payment. On Thursday when the funds had still not left the business account, I went to the branch and I was told that it was noticed on Friday last week that I had copied the account no. incorrectly. I was then told payment would be made before the week ended and I am still calling everybody that works for the bank to process this payment.
1 reply
49 months ago
Three Weeks Later And Still No Delivery
I expected to get a on the 25th of April, I still haven’t got it. The only time FedEx reached out to me was for payment for an invoice
1 reply
54 months ago
The same invoice for half the goods
My supplier sent me two packages via FedEx, one was returned to the my supplier while in transit. FedEx with this knowledge clears two instead of one that they have. I have sent them the value of the items that is in their possession so that customs give an adequate valuation of the duties and tax and they have got back to me for a week.
4 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
14 (100%)