MM
Mpho M
Active since Aug 2021
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Admin Plus are the worst in the History of Insurance Companies
I am writing to formally raise a concern regarding the outcome of my recent mobile device insurance claim. I have been a loyal customer, consistently paying my insurance premiums for close to five years, if not exceeding that period, with ZERO CLAIMS. Given this long-term commitment, I was quite disappointed and confused by the settlement offer I received. After submitting a claim for my severely damaged phone, I was informed that the replacement offered would be an iPhone 15 (128GB), along with an excess fee of R1400. I find it difficult to reconcile how years of consistent premium payments result in a replacement device that is not reflective of the current market standards or the value one would reasonably expect after such a long period of contribution. I spoke to one of their consultants in an attempt to seek clarity on this matter. Unfortunately, the interaction was not a pleasant one. The consultant, whose name and surname I believe is Vuyile Phoswa, communicated in a tone that I found to be rude and condescending. Despite my efforts to have a constructive conversation, the call was abruptly ended while we were still speaking. I must express my disappointment in this experience, as I expected a more professional and respectful engagement. Vuyile Phoswa hang up the phone in my ear instead of treating me like a paying client. I believe as a client my frustrations should be heard instead of being overlooked with condescending remarks and answers. I asked to speak to a manager and he said there is no manager then later I asked to speak to another consultant and he said he would not do that then proceeded to hang up in my ear. My expectation was that my loyalty and financial commitment over the years would be considered in determining a more suitable replacement. Receiving a device that is not the latest model, and with relatively limited storage capacity, feels disproportionate to the premiums I have paid over time.
0 replies
15 months ago
Hi-Fi Corporation has the worst online store and service.
I ordered a bed on the 24th of February, the bed still not delivered. They kept on telling me that they are waiting for their supplier, but why would they have an item online when they don’t have it in stock. On the 5th of March, I took it to X to complain then only I received an SMS saying that my order will be delivered on the 10th of March. On the 10th of March at 12:04, I received an SMS saying my order is out for delivery and I will receive a link to track my order. On the same same day at 21:20, I received 2 SMSs, one with the link and the other saying my order could not be delivered and I will receive a new delivery date. No one is telling me why my order is being delayed, they just told me that I will receive a new delivery date. Yesterday on the 12th of March, I complained again, then I received an SMS again telling me that my order will be delivered on the 17th of March, still no one is telling me why my order is being delayed. This morning I received a call and they were just telling me that my order will be delivered on the 17th when I asked that lady why order is delayed she said she doesn’t know and she will ask the warehouse and get back to me, I am still waiting for her to call me. In 2022, I bought a Samsung 50” smart tv on their website and the same story happened, I had to opt for a Hisense TV because of their incompetence and their false advertising. Please stay away from them, they’re such a huge organisation, but they’re running it like a tuck shop, I’m really disappointed and I am not a happy client. How does it take almost a month for an order to be delivered, I am in JHB, it really should not be like this
0 replies
31 months ago
Naked Insurance Claim
I had a windscreen claim with Naked insurance sometime in October and my matter was resolved on the same day, no hassles at all. I am impressed.
1 reply
31 months ago
Admin Plus iStore Insurance is a joke
I have been sending emails from the 5th of October to update my banking details, I only got assistance when I called, they then said they do not update banking details on the phone so they sent me some forms to fill in, I filled in the forms and sent them back and sent multiple follow up emails, nobody responded to the emails. I called again last week and I was advised that the baking details will be updated and the debit order will go off on the 10th of November because they did not collect when they had to on the 1st. The debit order still did not go through on the 10th of November. I called again this morning to find out why the debit order hasn’t gone through and they told me that my policy is cancelled because of non payment the consultant, I think it’s Noluthando or Luthando had an attitude with me when I asked her why the policy is cancelled after so many phone calls and emails I sent them. There was even an email I sent to them saying that them not collecting is going to affect my credit profile and they did not care about it, my insurance history is also going to be cancelled because of their incompetency. Now they’re asking me questions that is the phone still in good condition, how am I being asked these questions when all I wanted was to change my banking details which took over an entire month to do. They really need to clean my record because I am not going to let this go should it affect my next insurance companies. What a flop of an insurance company. After two full years of paying with no issues. Now they said they will reinstate and deduct the money on Friday the 17th, but at this rate I don’t think that will happen, I’ve lost my trust in them. Service should be at the top for insurance companies, this is not on man.
1 reply
41 months ago
Stay away from Vodacom
Whatever you do, please don’t take out fibre with Vodacom. I have not had proper internet since a week ago. The wifi connects to the internet for about 15-20 minutes and then the internet light light on the router starts flashing, meaning that there’s no internet, then I have to restart the router. I have been doing this since last week. I told them about this and they promised to call me last night, it’s 24 hours later and no one has gotten back to me. They keep on replying to my Twitter messages telling me that they referred to the correct person, but for an entire day? This is not the first time I complain about Vodacom, I’m definitely cancelling my contract with them. I hate the fact that they’re acting like I’m getting the wifi for free, I pay every month, but now they’re making me beg for what I pay for. Please stay away from Vodacom!! I’m so frustrated The reference number I received from them last night is SR230125-739189
2 replies
44 months ago
Intercape Busses smell like ****
I really used to love this bus service, but the last few times I’ve traveled, their busses have been smelling like ****. This is so unhygienic and they need to take this seriously, a person can’t even eat in the bus. This is not on, someone needs to change this, we are paying customers guys. I’m so disappointed
0 replies
49 months ago
Vodacom Fibre
My fibre connection has been down for two days now and I am starting to get frustrated because all the keep on saying is "Allow our team to attend to the matter". I reported this yesterday, but I still do not have connection. I received an SMS last night saying that the connection has been restored, but that was not true. I use this Wi-Fi to work and they are not bothered by this. I gave them everything they needed from me, but now no one knows what's happening and at the same time I am being inconvenienced. I really do not recommend their service to anyone, it's the worst, I never experienced such with MetroFibre, I really regret joining Vodacom.
2 replies
58 months ago
Scammers
They are scammers, they never want to pay deposits. If possible, please avoid renting from these people. How are they charging over R3k for painting a 2 bedroom apartment. They are charging us for fumigation, isn’t that their responsibility? They’re charging R650 for fumigation, I don’t even know what they’re fumigating because that apartment didn’t have any pests. Please try by any means to not do business with them. You pay a cleaning fee when you move it and they charge it off your deposit as well when you leave them, that’s really messed up. Almost R5k gone from my R6.6k deposit, madness.
1 reply
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7 (87.5%)