Saffiya T

Active since Apr 2021

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Reviews

5 reviews

4 months ago

Shocking Lack of Response to Contaminated Milk Complaint

I am extremely disappointed in the level of service and complete lack of consumer care from Douglasdale Dairy. On 17 April 2026, I formally emailed the company to report a serious issue. After opening a newly purchased bottle of milk, I found it to be contaminated with a thick, fatty-like substance, making it completely unfit for consumption. This is not only unacceptable but raises real concerns about their quality control and food safety standards. In that email, I clearly referenced my rights under the Consumer Protection Act, and attached photographic evidence, including the condition of the milk and the expiration date. Despite the seriousness of the complaint, I received absolutely no response. To date, there has been no acknowledgment, no explanation, and no attempt to resolve the matter. This level of disregard for a consumer complaint, especially one involving food safety, is both frustrating and concerning. Consumers deserve better. Ignoring issues like this reflects poorly on a brand that should be held accountable for the products they put on shelves. I expected accountability and professionalism. Instead, I was met with silence.

1 reply

Life Healthcare

6 months ago

Life Flora Clinic – Urgent Care / Casualty

I attended Life Flora Clinic yesterday shortly after 13h40, following a formal referral letter from my GP to urgent care. The referral was specifically for assessment by my treating neurosurgeon, Dr Ruan Marais, who is fully fami**** with my medical history. At the time of presentation, I had loss of sensation from my lower spine to my mid-thigh, which constitutes a serious neurological concern requiring prompt and coordinated medical attention. I was assessed and placed in a casualty bed and placed on a drip containing Perfalgan. Shortly thereafter, I suffered a severe and acute allergic reaction. My face and body began burning intensely and I developed visible welts. It is important to note that I have never previously had an allergic reaction to Perfalgan, despite multiple prior hospital admissions. During this reaction, I repeatedly called out for assistance and activated the nurse call button multiple times. No response was received. I was forced to physically get out of the casualty bed and seek help myself. Only then was I administered an antihistamine injection. During this time, a nurse addressed me in a raised and accusatory manner, as though the reaction was somehow my fault. This conduct was inappropriate and unprofessional. Approximately 40 minutes later, blood tests were requested and taken. I was informed that Dr Marais required a full MRI. I was further advised that the on-call doctor, Dr Govender, would attend to me. Despite this, more than three hours passed without any doctor assessing me. There was no communication, no updates, and no explanation provided during this extended period. I remained lying in the casualty bed, anxious and distressed, with unresolved neurological symptoms. Of particular concern is that despite my GP personally contacting Dr Marais to express the urgency and seriousness of my condition, Dr Marais did not make a courtesy visit, assessment, or examination at any point during my stay. This occurred notwithstanding the fact that he is my treating neurosurgeon, had access to my medical history, and was made aware of the neurological deficits I was experiencing. After repeatedly requesting an update, I was eventually told that I “needed an MRI”. When I asked where Dr Govender was, I was given three conflicting explanations. At this point, I no longer felt safe remaining under the care of staff who displayed a lack of communication, urgency, and accountability. I requested to be discharged. The nurse attending to me was rude and visibly impatient. She forcefully removed my IV line, app**** a bandage, and walked away to retrieve discharge documentation. Shortly thereafter, I began bleeding profusely from the IV site due to the vein not having clotted. I became dizzy and unwell. When this was raised, the nurse responded dismissively, stating that it “should not make me feel so dizzy”. This response was callous and medically inappropriate. To compound this experience, I was required to pay for a doctor consultation prior to discharge. This was for a doctor who never assessed me, never examined me, and never provided medical advice or intervention. Charging a patient under these circumstances raises serious ethical and moral concerns. This experience reflects a troubling lack of urgency, communication, compassion, and professional accountability. The treatment I received was distressing and unacceptable. I believe this matter warrants public attention and formal review by hospital management and relevant healthcare oversight bodies. No patient, particularly one presenting with clear neurological red flags, should be subjected to such treatment.

2 replies

Sorbet Group

13 months ago

Extremely Disappointed – No Resolution for Faulty Sorbet Products

I’m writing this review out of frustration and disappointment with both Sorbet and Clicks. I purchased two Sorbet Foam Handwashes – one orange and one purple. The purple one leaked completely into my bathroom cabinet and had to be thrown away. The orange one does not foam at all and instead just spills out as a thin liquid, making it unusable. I emailed Sorbet and received an initial response requesting product details, which I provided in full. However, since then, I’ve received no further feedback or resolution. To make matters worse, my emails to Clicks (the retailer) have bounced back entirely. These are not cheap products, and as a loyal customer, I am deeply disappointed by the lack of accountability and follow-through. I expected more from trusted brands like Sorbet and Clicks. I would appreciate immediate feedback and a proper resolution.

0 replies

Telkom

59 months ago

Telkom Clearwater Mall - Disgusting Staff

Yesterday my husband, two kids and I went to the Telkom store in Clearwater mall, Roodepoort. We both had upgrades due on our cellphone contract with Telkom. Upon entering, the staff refused me entry with my husband, rudely saying, "she must wait outside with the children" Kindly note, the store was empty and I have photos to prove this. When we asked why this is so, the one staff member scram at at me and said "Read the sign!! 1 customer only!!!" Needless to say we left the store. A gentleman nearby heard this exchange and said he also experienced such awful service at this particular Telkom branch. How this behaviour exceptable for paying customers. Pathetic. This experience makes me want to change network providers then to deal with this disgusting behaviour.

0 replies

L'Oreal

64 months ago

L'Oréal disregard for customers

After buying 3 boxes of defective hairdyes, where the Dye was either leaked, or the product exploded in the box. I have yet to receive any feedback despite sending photos and various emails. Disgusted at the way L'Oréal treats its customers!

0 replies

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1 Star

5 (100%)

Saffiya T

Reviews

Shocking Lack of Response to Contaminated Milk Complaint

Life Flora Clinic – Urgent Care / Casualty

Extremely Disappointed – No Resolution for Faulty Sorbet Products

Telkom Clearwater Mall - Disgusting Staff

L'Oréal disregard for customers

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