NO
Naomi O
Active since Jan 2021
5
Reviews
0
Industries
Reviews
5 reviews10 months ago
NO CUSTOMER SERVICE. EXTREMELY POOR PRODUCT
EXTREMELY UNHAPPY CUSTOMER!! Good day Tshepiso. I am totally desperate and do not know what to do anymore. We bought a bed through sleepmasters online on the 5th of June 2025 (Invoice attached). SInce then, we have been on a business trip for 3 weeks. So basically we slept on this bed for less than 60 days. The bed is completely sagging on the sides ( where we lay) and in the middle it makes a HUGE bump. I have now been in contact with Sleepmasters and Sealy since the 21st of July. But I am not getting any definite answer with a plan of action. Both me and my husband have back problems. That is why we went for this Evoke firm. After a thorough review of this product on the internet, we decided it is the best for us. However, This is extremely poor quality. It is getting worse by the day. In photos you can't really see the sagging. However, they can send an inspector and see how bad this mattress is. We can not wait indefinately for a new bed, as our health is now suffering due to this bad product. Reference numbers received from Sleepmasters 21 July 2025 - with a promise they will make contact with me within 36 to 48 hours: 1001247417, CO-SEAL20250721-3038 They have never contacted me. If I do not constantly follow up. I hear nothing. My follow ups do not help, as NOBODY knows what is going on. Yesterday (29.7.25) I was informed that there will be a replacement - ref JD COMPLAINTS: 9000430725, but that there is no stock Today, after I followed up again, I was informed that the Evoke is out of stock and I will be refunded. When asked, Tshepiso was not able to tell me the amount, only that the refund will be within 7 - 14 working days. When I asked how I can follow up. Who I can contact. I was informed that they are sourcing stock as the bed has been discontinued. So what is it now? Will the mattress be replaced or will I get a refund?? When will I get a refund as this bed is stuffing up our backs. We DO NOT HAVE another bed to sleep on. What is the amount of the refund? Do you not have a mattress to the value of our invoice amount as a replacement? It must be FIRM and it must be Sealy (or so I thought, however it seems Sealy is extremely poor quality) I need a proper answer and I need it urgently. It is ridiculous that a "respected" well known company such as Sealy and Sleepmaster, delivers such extremely poor customer service!!
1 reply
10 months ago
POOR QUALITY MATRESS - SEALY / SLEEPMASTER
EXTREMELY UNHAPPY CUSTOMER!! I am totally desperate and do not know what to do anymore. We bought a bed through sleepmasters online on the 5th of June 2025 (Invoice attached). Since then, we have been on a business trip for 3 weeks. So basically, we slept on this bed for less than 60 days. The bed is completely sagging on the sides (where we lay) and in the middle it makes a HUGE bump. I have now been in contact with Sleepmasters and Sealy since the 21st of July. But I am not getting any definite answer with a plan of action. Both me and my husband have back problems. That is why we went for this Evoke firm. After a thorough review of this product on the internet, we decided it is the best for us. However, This is extremely poor quality. It is getting worse by the day. In photos you can't really see the sagging. However, they can send an inspector and see how bad this mattress is. We cannot wait indefinitely for a new bed, as our health is now suffering due to this bad product. Reference numbers received from Sleepmasters 21 July 2025 - with a promise they will make contact with me within 36 to 48 hours: 1001247417, CO-SEAL20250721-3038 They have never contacted me. If I do not constantly follow up. I hear nothing. My follow ups do not help, as NOBODY knows what is going on. Yesterday (29.7.25) I was informed that there will be a replacement - ref JD COMPLAINTS: 9000430725, but that there is no stock Today, after I followed up again, I was informed that the Evoke is out of stock and I will be refunded. When asked, Tshepiso was not able to tell me the amount, only that the refund will be within 7 - 14 working days. When I asked how I can follow up. Who I can contact. I was informed that they are sourcing stock as the bed has been discontinued. So what is it now? Will the mattress be replaced or will I get a refund?? When will I get a refund as this bed is stuffing up our backs. We DO NOT HAVE another bed to sleep on. I need a proper answer, and I need it urgently. It is ridiculous that a "respected" well known company such as Sealy and Sleepmaster, delivers such extremely poor customer service!! What about the pain and discomfort we must endure due to the extremely poor-quality mattress and very bad or rather non existent customer service!!
7 replies
14 months ago
Worst experience ever
Extremely poor quality. Matresses not even 2 months old. Was suppose to be same density. However, 1 mattress feels like you are sleeping on a concrete slab. And one is allready sagging in the middle. We both have back problems so we chose these matresses based on advert. This is the WORST mattresses AND service EVER received
0 replies
14 months ago
Canvasses received
I ordered a special last year from Canvas and More. I did not have the photos yet, but the price was excellent. I eventually submittr my photos. Received excellent service in uploading my photos. I received my canvasses today and it is AWESOME!! Thank you for bringing my memories to life!
0 replies
33 months ago
Best way to preserve your memories!
Great service from ordering process to delivery😄 All my memories are hanging in my house, on display for all to see. I am forever great full for discovering Canvas & More
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)