PM
Phindile M
Active since Nov 2020
22
Reviews
0
Industries
Reviews
22 reviews2 weeks ago
Disappointed
Dear Vukela Team, I am very disappointed with the service that I have received from Vukela. I previously sent an email requesting that my debit order date be changed. However, I have now been informed that my account is on “errors,” which I find completely unacceptable. My account has always been up to date, and I have never missed or skipped any monthly payment. I have consistently honoured my payment obligations, so I do not understand why my account has been placed on errors. I kindly request that this matter be investigated urgently and corrected as soon as possible. I would also appreciate a clear explanation regarding why my account was placed on errors despite my payment history being in good standing. I look forward to your prompt response and resolution of this issue.
0 replies
3 weeks ago
Disappointed
I am very disappointed with the service I have received regarding my vehicle assessment and repair process. After taking my vehicle for assessment, I was advised that the delay is due to Innovation Group not releasing payment. In the meantime, my cambelt has started making a noise when starting the vehicle, and I have now been told that the belt needs to be replaced. It is very frustrating how customers are convinced to join these policies with promises of peace of mind and reliable assistance when needed, yet when assistance is required, the service received is disappointing. I had to continuously call and follow up, and it was only after I raised my voice that my concerns started being taken seriously. At this point, I am extremely unhappy with the situation and I need urgent advice on the way forward. I am not comfortable driving the vehicle any longer while it is making this noise, as I fear it may lead to further damage or safety issues. I would appreciate your urgent intervention and feedback regarding this matter.
1 reply
5 months ago
Poor service
I am writing to formally express my dissatisfaction with the way my recent complaint was handled. I have just received a call from your customer service team, and I must say the conversation was completely unacceptable. Instead of listening to my concerns as a paying customer, the representative took the staff’s side without giving me a fair opportunity to explain what actually happened. I was even told that I “deserved” what happened to me, which is extremely unprofessional and disrespectful. To clarify, when I visited your store at Game Carnival Mall, your staff was rude and refused to assist me. This behavior is not acceptable under any circumstances, especially toward a customer seeking help. Despite raising a complaint, there was no proper investigation, no effort to hear my side, and no follow-up call from the store manager. The case was simply closed without transparency or fairness. I am particularly disappointed with the manager at the Game Carnival Mall branch. As a paying customer, I expected at least a call or a proper review of the incident. Ignoring my concerns and closing the case without investigation shows a lack of accountability and customer care. I request that this matter be reviewed again seriously, with a fair investigation and proper communication. I expect better standards of service and professionalism from Vision. They are saying it's right for there staff to laugh at us when we visiting the store. I look forward to your response and a resolution to this issue.
1 reply
5 months ago
Disgusting service
Good day, I am writing to formally express my disappointment with the service I received from one of your staff members, Ms. Veronica Motang. The attitude displayed during my interaction was highly unprofessional and unacceptable. As a customer seeking assistance, I found her behavior to be disrespectful and lacking in basic customer service standards. This experience has left me questioning why the company continues to employ staff who demonstrate such poor attitudes toward customers. I believe customers deserve to be treated with respect and professionalism at all times. I am extremely disappointed by this experience and request that the company addresses this matter appropriately to ensure that no other customer is treated in a similar manner. I trust that this issue will be taken seriously and look forward to your response. I forgot to mention the store. It's game carnival mall
1 reply
14 months ago
Do not take any contract with telkom their services are disgusting
I'm so disappointed with the service that am receiving from telkom. I can see majority of the client are unhappy with telkom service. I wrote email I am not receiving any feedback. Who is the owner of telkom people please let's gather here and register our complaint with aburman. You go to the store you are not getting any assistance you call they don't assist. I see they don't even respond our complaints with hellopeter.com this is in sane.
0 replies
18 months ago
Excellent
Thank you for resolving my compliment. Thank showed me the other side about your customer service level. I appreciate the way you handle the situation
1 reply
19 months ago
shocking service
Good day Hope my email finds you well I am writing to request the immediate cancellation of my tracker account with your company. Additionally, I would appreciate it if you could send me the recording from when I first took out the policy, as I was provided with incorrect information at that time. It has come to my attention that I was misled in order to secure a sale, and this has left me extremely disappointed with the level of service I have received. I am truly disheartened by the dishonesty displayed and cannot continue with this policy under these circumstances. I request an urgent response to this matter and expect confirmation of the cancellation and the requested recording at your earliest convenience. Regards
4 replies
19 months ago
False display amount to attract clients to take contract phone do not take any contract cell phones with this ****er
Telkom service is disgusting do not take any contract cell phones with telkom. They advertise false amount on the display. Once you took the phone the amount changes without any notification from them. I won't upgrade my contract because of dishonest.
0 replies
22 months ago
Poor warranty and you electrician items doesn't last
I bought a washing machine 2022. Today when I'm trying to do my laundry the machine doesn't work after paying so much money. What a disgusting warranty. Yoh I'm so disappointed please don't buy any electric staff from fair price it's doesn't last and they don't care about their clients. I'm so disgusted about their service. I paid R7000 for that machine to just broke down within lest than 2 years.
0 replies
30 months ago
Poor customer service
I ordered a new contact phone and i was told that the will deliver the phone it's takes 7 days for them to deliver. I'm still waiting for the phone it's been more than 3 weeks no communication from them. I need to follow up my self in order to get feedback from them.
0 replies
Review Distribution
5 Star
5 (22.727272727272727%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (77.27272727272727%)