CS
Chris S
Active since Oct 2020
38
Reviews
0
Industries
Reviews
38 reviews1 month ago
Bad Service
I bought a washing machine from House and Home Kollonade cash on Tuesday 28/04/26 and I was assisted by Teboho. The sales consultant told me they don't have the item in stock so it will take 2 weeks to be delivered. The following day I changed mind after seeing the very machine online from a different merchant, then I called them to request for refund so that I can buy this top loader somewhere else because they have it in stock. I was told that they will check if they have cash to refund me and that was the 29/04/26. Later around 15:00 I received message from Teboho that they dont have cash. I called in I requested to speak to the store manager, he said i must come to the shop and I must bring my ID, Bank Statement and receipt so that he can process the refund that will take 7 days to reflect in my account. When I get at the shop I asked for the manager I spoke to on the phone regrading the refund. The lady who was assisting me from the account desk, she didn't call him she started asking me if he did explain the refund process and how many days it will take. She told me the refund process from head office will take 7 to 21 working days. I have two options to choose from 1. Head office refund which will take 7 to 21 working days 2. Cash refund from the shop which she said I must wait up till 2/05/26 (Saturday), I opted for cash refund. On Saturday I called to check if they have the cash for the refund, I was told they don't have cash still. For some reason I feel like I am punished for cancelling the order I made with. I am taken from to pillar to post without resolution. By the look of things it does look like they are willing to refund me. All I want from them is my money so that I can make a purchase somewhere else and that is my right and don't deserve to be treated like the way they are behaving. I would like to share my of bad experience with House and Home. Please check their online, they have advertised items online that they don't have in stock. After makin a purchase you will be told they will deliver in two weeks time. Please people be aware of this shop, they treat customers like *******.
0 replies
9 months ago
Bad Service
I purchased an electric kettle from Makro, I discovered that the kettle has some defects, I returned and requested for a refund, they came and collected the faulty kettle, up until now I still have not received my refund. Today contacted them via WhatsApp, I was assisted by Phumzile and she told me that there is no return logged on the system. After attaching screenshots of my return order that's when she started been serious to investigate what happened. Makro online they are very *********** they take clients for granted. And they must change the way they handle return orders, they must have an option of replacement as well other than refund only.
1 reply
18 months ago
TV Section Bad Service
I called in ths afteroon asked to tobe transfered to TV section, I wanted to ask about the difference between TV Box and TV Stick, I spoke to agentleman who just droped my call afrter asking that question. I called again then I spoke to a lady who as well hanged up my call. Unfortunatley I did not take their names.
0 replies
21 months ago
BAD SERVICE
I HAVE BEEN MAKING A LOT OF FOLLOW UP REGARDING THE BELOW REFERENCE MENTIOENED, THE PERSON RESPONSIBLE WHO KNOWS HAPPENING WITH THIS CLAIM IS AUBREY MAZWI, EVERY TIME I CALL I GET DIFFERNT CONSULLTANTS WHO ARE UNABLE TO TELL ME WHAT IS HAPPENING. THEY KEEP SAYING THEY WILL TAKE THE MESSAGE AND ASK FOR ABREY TO CALL ME BACK WHICH HE NEVER CALL BACK TO UPDATE ME WITH WHAT IS HAPPENING. AS I ANM WRITING THIS REVIEW NOW I JUST CALLED AND I SPOKE TO CLEO WHO TOLD ME AUBREY MAZWI IS BUSY ON ANOTHER LINE, HE ALSO WANTED TO TAKE THE MESSAGE FOR AUBREY TO CALL ME BACK INSISTED THAT I WILL HOLD UNTILL HE ANSWERS MY CALL BECAUSE HE NEVER RETURN MY CALLS, STILL NO ANSWER FROM HIM. I AM STILL HOLDING FOR OVER 30 MINUTES WAITING FOR HIM TO ANSWER MY CALL. IT HAS BEEN WEEKS MAKING FOLLOW UPS FOR THIS CLAIM WITH NO SUCCESS. I WAITED AUBREY MAZWI ON THE CALL FOR 33 MINUTES WITHOUT RESONDS.
1 reply
21 months ago
Happy customer
I visited @home store in The Grove mall, the service I received there more especially from Samkelo was excellent 👌, the gentleman went extra mile to make sure that when walk out the store I am a happy customer with a smile on my face. He even delivered the outstanding cushion at home as he promised. Big up to him. I urge the store the give him a promotion he deserves it, the young man he is hard working. Good job well done Samkelo... big up to you big guy😁. Happy customer Chris
1 reply
22 months ago
Arrogant Vodacom
Good day The above subject bears reference. About 2 weeks ago I made a query regarding an invoice received from vodacom. I had taken out a contract that ended on 01/08/2024. After speaking to 3 consultant who where unable to assist with a clear explanation, the last one ending up telling me to just cancel the contract wich I did. But vodacom sent a message saying they've received my request for cancelation but the contract has not been cancelled yet, they said I will receive a message from their side 1ns cancelation has been done but until such time the contract remains in place. Even when it has ended. Meaning that I will continue being billed because "I have not cancelled the contract". And there is not even a time frame mind you. ( copy of sms attached) So, back to the day I was transferred to the manager. I do not remeber his name but it was an Indian guy . So he then said he does see the balance and that he was willing to rectify it to its original amount , I then said when he is done he should please send me a revised invoice which he never did. Instead he tried convincing me to upgrade to 36 months contract which was a bit higher so I declined the offer. Upon declining he then said thank you Mama enjoy the rest of your day and that was the last time I heard from him. No follow up no invoice sent. A day or 2 I called again to follow up, I spoke to a lady who then convinced me to that a double deal of 2 Huawei nova phones for R356 a month for 36 months. I agreed , I wanted a blue and black. Everything was do e telephonically and promised to send invoice afterwards and contract but that again was never done. Quotation was only sent after the phones where delivered. So upon receiving the phones , I realized they were both black so I logged a call for them to be returned and they were returned. A day after courier picked them I received a call from a lady who said was working from home acknowledging that they have received the pho es and would do a reversal on her side. She put me on hold whilst doing it as I had told her that I wanted to take other ones same model but with the colors I wanted. She then came back and said that she had done the reversal but that I could only process a new order on the 1st of September. Our conversation ended there. A few min after having spoken to her I called in again to get clarity as to why I would only be allowed to upgrade on the 1st of September, I then spoke khumbuzile who then said no I don't have to wait until September to do that I can do it now. Our conversation ended there. I logged online and tried doing it, then the system said I couldn't as I already made an upgrade and that the upgrade will end after 36. This now is the same contract of the 2 fones that were returned and are on vodacoms hands. I Called back again and spoke to a gentleman name Bonwise. He then said that I couldn't do it online because the warehouse hasn't captured the info on their side but a request shows on the system that it was made. He then said let me speak to my manager n I waited on the line. He came back and said his manager had said he will do it on his side and that he will send me confirmation via email. That never happened till now. Boniswa then said that the reason for the 2 phones to be sent in black was because the blue was out of stock, so they decided to send both black(insane). So he says they'll be stock arriving this weekend so if I did the order it would probably come next week. So I said ok, he then wait let me check( at this rate I went ,oh what now) he said that the price me was a 1 day promotion a d that it ended so the phones were now R50 n some cents more. Wait, whaaat? He said yes mam that a promotion. I said but how Boniswa when I took the contract when it was still on promotion and the mistake was not on my side so how come now am I being told about a lapsed promotion. I should still be on the promotion because I was returning for replacement of colours. He said unfortunately that's how it was. So I said I will not be taking the phones anymore and will just wait for the managers email. It never came. So today, I call again to follow up. I spoke to Yandisa who then upon hearing my story said that the query is handled by a 3rd parties and that he is also a 3rd party but not the party that I took a contract with. News to my ears by the way. He said the 3rd party's name is Rewards co tel : 031 533 000 and the no is not a toll free just to be clear. He said I should contact them they will be able to give me the correct answers as to what is going on. So I then asked that he sent me vodacom's email, one that will not send an automated response saying the service has been moved to tobi the chat box, because when u chat to tobi tobi says he is not able to assist as he is still upgrading ( pheeeew). So here we are, I chose to write as I wanted paper trail. Please assist on the matter. I have attached all supporting documents to my statement. And voice recordings for each time I called vodacom will be found on their system for reference. Your immediate attention to this matter will be highly appreciated. Upset customer.
2 replies
23 months ago
Bad Customer Service from Ford Service
I had booked my car for a service 4 weeks ago at Richie Ford in Richards Bay, they had to arder spares for the car and they ordered the parts an they were delivered an they called me to have it fxed, I delivered the card later they call me the parts delivered ar wrong so they could not fix it, I had to take the while they re-order the right parts, few days after calling to check if the parts have arrived, i was told they have arrived but Ford sitill delivered the wrong parts for the seconds time, I asked Richie Ford Richards Bay to deal with the matter, instead of dealing with Ford diretely they gave the Ford direct number they wanted me to call and log a complain with Ford. I called loged a call with Ford Pretoria and i was assisted by Pumla about the delivery of wrong parts, she ordered the parts, last week Thursday 27 I recieved a call from her that the parts will be delivered the folowing day Friday 28, I had inpression tha Richie Ford Richards Bay will call me to let me know the parts are delivered on Monday I should bring the car in, nothing happened. Come Monday I calll Riche Pretoria to follow up, guess what? ,.... the parts were delivered but still Ford Pretoria deliver the wrong parts for the third time. All they could say is apologies..... I regret to be a Ford client. I will never buy Ford vehicle ever in my life. With thsi kind of service. I will never. For the whole month I have been strugling to have my car serviced from Richie Ford Richards Bay.
0 replies
27 months ago
Refused to assist me
I desperately needed road assistance from momentum road assist, it was declined by the consultant on the basis that I exhausted my services. In the first place I was not aware that road assist is limited to a certain number. I only discovered this morning when I needed assistance. She told me I must pay for the service myself since they cannot assist me due to exhausted road side assistance. I think a of clients are not aware that are limited, I wa never disclosed to me. When you join the they tell you about road assist but they will not make aware that the service is limited to a certain number per year, come the to claim that when you get this kind of surprises. People who are looking for new insurance please stay away from momentum they are so bad with their service, look somewhere else. I am bout to leave them too
1 reply
29 months ago
Bad service
I bought a power bank from this people in December, I was told it will be delivered in the second week of January, up until now I still have not received my order, when I am following up I am told the parcel is been shipped. I follow up for for the third time I was told to contact admin via WhatsApp, when I as for admin contact number they don't respond at all. One deal a day they are ****mers people, please stay away from them.
0 replies
35 months ago
Bad /Rude Attitude from Denesh Somayi
I just received a very rude and bad attitude Denesh Somayi Service Consultant from Momentum in Durban branch he was so rude and raising his voice to me and he even drop the call on my ear. He is been always been his attitude ever since ever since I consult with him. He even told me that if I am with happy with my policy I can find another insurance somewhere else. I never thought I will get such kind of treatment from him or momentum. Always I had this thought Momentum is a good insurance company till today with the experience I received from the service consultant I am still shocked and outraged.
1 reply
Review Distribution
5 Star
1 (2.6315789473684212%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.6315789473684212%)
1 Star
36 (94.73684210526316%)