YO
Yaseen O
Active since Sep 2020
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Defective Lacoste sneakers – no resolution after months of waiting
I purchased Lacoste sneakers from the official online store (Order #23130). Within approximately 6 months, the sole started separating due to what is clearly a manufacturing defect (glue failure). I reported the issue on 4 October and followed up, but I have still not received a proper resolution. Despite multiple attempts to resolve this directly with Lacoste customer service, the matter remains unresolved months later. As a paying customer, I expected better product quality and after-sales support from a premium brand. I am now forced to escalate this issue further due to the lack of response and resolution. I am requesting either a replacement or refund in line with consumer protection standards in South Africa.0 replies
3 months ago
Defective Lacoste sneakers – no resolution after months of waiting
I purchased Lacoste sneakers from the official online store (Order #23130). Within approximately 6 months, the sole started separating due to what is clearly a manufacturing defect (glue failure). I reported the issue on 4 October and followed up, but I have still not received a proper resolution. Despite multiple attempts to resolve this directly with Lacoste customer service, the matter remains unresolved months later. As a paying customer, I expected better product quality and after-sales support from a premium brand. I am now forced to escalate this issue further due to the lack of response and resolution. I am requesting either a replacement or refund in line with consumer protection standards in South Africa.0 replies
16 months ago
The agent was amazin...
The agent was amazing and he said he will forward me a link where I could get money as well1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)