Lacoste
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Lacoste
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYO
Yaseen O
1 reviews | Active since Sept 2020
6 May 2026, 09:30
Defective Lacoste sneakers – no resolution after months of waiting
I purchased Lacoste sneakers from the official online store (Order #23130). Within approximately 6 months, the sole started separating due to what is clearly a manufacturing defect (glue failure). I reported the issue on 4 October and followed up, but I have still not received a proper resolution. Despite multiple attempts to resolve this directly with Lacoste customer service, the matter remains unresolved months later. As a paying customer, I expected better product quality and after-sales support from a premium brand. I am now forced to escalate this issue further due to the lack of response and resolution. I am requesting either a replacement or refund in line with consumer protection standards in South Africa.
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|Replies (0)YO
Yaseen O
1 reviews | Active since Sept 2020
6 May 2026, 09:30
Defective Lacoste sneakers – no resolution after months of waiting
I purchased Lacoste sneakers from the official online store (Order #23130). Within approximately 6 months, the sole started separating due to what is clearly a manufacturing defect (glue failure). I reported the issue on 4 October and followed up, but I have still not received a proper resolution. Despite multiple attempts to resolve this directly with Lacoste customer service, the matter remains unresolved months later. As a paying customer, I expected better product quality and after-sales support from a premium brand. I am now forced to escalate this issue further due to the lack of response and resolution. I am requesting either a replacement or refund in line with consumer protection standards in South Africa.
0
Replies (0)sM
sindisiwe M
1 reviews | Active since Feb 2026
23 Feb 2026, 11:35
Poor service
Haven't received my order made 19 December they keep on lying till today still nothing 😒 I hate this store they are ****mers
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|Replies (1)sM
sindisiwe M
1 reviews | Active since Feb 2026
23 Feb 2026, 11:35
Poor service
Haven't received my order made 19 December they keep on lying till today still nothing 😒 I hate this store they are ****mers
0
Replies (1)JD
John D
1 reviews | Active since Jul 2014
15 Sept 2025, 13:52
Disappointed client
Hi Yolandi Botha Thank you for your response regarding the shrinkage issue with my fleece sweatshirt. As a long-standing client who has spent over R100,000 at your store, I am disappointed by the decision not to offer an exchange. While you note that a 2–3% shrinkage is considered acceptable industry-wide, this was never communicated at the point of sale, on product tags, or in-store signage. For a premium brand, this lack of disclosure is concerning. The garment was washed according to the care instructions, and the shrinkage is clearly more than what I would consider acceptable for a product of this standard — especially after less than two weeks of ownership. This raises questions about fit-for-purpose expectations under the Consumer Protection Act, which requires goods to be of good quality and free from defects for a reasonable time after purchase. Additionally, I would like to point out that: • There has been no physical measurement or verification shared with me to prove that the shrinkage falls within your claimed tolerance. • The term “industry standard” is being used without supporting evidence, which is not sufficient to deny a valid return on a relatively new item. I am formally requesting a refund or a replacement, and I urge Lacoste to reconsider this matter in line with your brand’s reputation, the value of loyal customers, and applicable consumer protections. I look forward to a prompt and fair resolution.
Helpful (0)
|Replies (0)JD
John D
1 reviews | Active since Jul 2014
15 Sept 2025, 13:52
Disappointed client
Hi Yolandi Botha Thank you for your response regarding the shrinkage issue with my fleece sweatshirt. As a long-standing client who has spent over R100,000 at your store, I am disappointed by the decision not to offer an exchange. While you note that a 2–3% shrinkage is considered acceptable industry-wide, this was never communicated at the point of sale, on product tags, or in-store signage. For a premium brand, this lack of disclosure is concerning. The garment was washed according to the care instructions, and the shrinkage is clearly more than what I would consider acceptable for a product of this standard — especially after less than two weeks of ownership. This raises questions about fit-for-purpose expectations under the Consumer Protection Act, which requires goods to be of good quality and free from defects for a reasonable time after purchase. Additionally, I would like to point out that: • There has been no physical measurement or verification shared with me to prove that the shrinkage falls within your claimed tolerance. • The term “industry standard” is being used without supporting evidence, which is not sufficient to deny a valid return on a relatively new item. I am formally requesting a refund or a replacement, and I urge Lacoste to reconsider this matter in line with your brand’s reputation, the value of loyal customers, and applicable consumer protections. I look forward to a prompt and fair resolution.
0
Replies (0)