RW
Rolf W
Active since Sep 2020
58
Reviews
0
Industries
Reviews
58 reviews1 month ago
Disgusting service
Disgusting service, over 20 years ago the contract with MTN was started and some *********** staff member captured the incorrect ID number (one zero to many). Every 2 years the contract has been renewed without as issue. We'll now the contract cannot be extended due to the incorrect ID number, this is now the customers problem!!!! Spent yesterday and today in the MTN office and on the phone with no assistance. All the staff do is transfer you from pillar to post, with every new staff member asking the same questions to "verify the customer". And if you have a 24 month "contract" DONT think it's over after 24 months...... no after the 24 months you need to give ONE MONTHS NOTICE TO CANCEL.
0 replies
1 month ago
Wimpy App - a waste of time!
I had a meal at the Wimpy Belfast 1 Stop on 22 March 2026, at 18h39 totalling R199.60. However they were "off-line" and could not provide a bar-code that I could scan for the application. I sent the relevant documents to their customer care on 24 March. On 19 March I received an e-mail requesting me to provide the documents (the ones i had already sent). I resent the documents on the 19 March only to receive a further e-mail stating that they need the documents in a PDF format! Why? The documents were scanned abd sent TWICE, now they require PDF documents - this is just a tactic to waste time! Disgusted with your service!
0 replies
2 months ago
Smart Hopper not working
Please could you fix your cellphone app - the Smart Hopper game has not been working this entire week. Phone your help desk who advised "the fault is on their side"!!!
1 reply
4 months ago
Car mats switched at Morninghill BP car wash🤬🤬
Went to BP Morninghill this morning to have my car washed, unfortunately during the car wash they floor mats were swapped. From having origional car mats I now have cheap mats that don't even match!!!!! Really disappointed and expensive to now replace. Trying to contact the station by no answer
0 replies
5 months ago
No Loyalty
Why does BP offer loyalty programs when the BP in Bedforview never accepts the cards stating that once again they are offline - disgusting service
0 replies
5 months ago
Bad loyalty
We have been weekly customers for a very long time, enough time to fill 2 loyalty cards, each for a free coffee. Visited our "favorite" coffee shop today for lunch and to claim our free coffee - or so we thought! Apparently even though there were 2 of us ordering 2 meals, we were told we can only use 1 loyalty card and need to COME BACK to claim the other one!!!! Why! There are 2 customers each with a full loyalty card and were denied 🤬🤬🤬. Just walked out....... your reluctance to honor the loyalty cards cost the Daily Coffee 2 weekly customers.
0 replies
7 months ago
Rip-off entrance fee increases
Thank you for increasing your entrance fees. Some fees have increased by 700%, well done. Will never see me again. For the cost of 2 visits to Pilanesberg I can purchase a Wildcard and visit the Kruger National Park for a year!!!
0 replies
10 months ago
Very disappointed in Smart Shopper
On 11 July I went out of my way to fill my car at a BP as I had 2 x Smart Hopper rewards loaded to my app. Unfortunately, I did not received these rewards, so on 11 July I raised an email query with PnP Customer Care. I received a confirmation of receipt (Ticket No: 1895249) and a follow-up email advising that this query would be forwarded to the technical department for resolution. However, since this time I have had no further feedback, nor has my query been resolved, i.e. been credited with the rewards due, even though I have sent follow-up emails requesting feedback! I am extremely disappointed in PnP – firstly, why do they offer a reward program when they have no intention of honouring the “rewards’ and secondly, the fact that they just ignore all emails relating this issue.
1 reply
10 months ago
Terrible service
If I could give a negative rating I would. I had to call personally at the Stanlib offices where they took a copy of my ID, verified both my thumb prints and filled out various forms. Further to this I received a call where I had to take a photo of myself and a photo of my ID (which did not work) so had to do it a second time, which also did not work. After all of this my origional request has been cancelled - what was my oriental request......... to change my E-MAIL ADDRESS!!! that's all a simple e-mail address change and they cannot even get that right!
1 reply
12 months ago
Why pay for premium package
So you purchase a "Premium" package - the most expensive package available so you have access to everything, right? WRONG - you don't have access to channel 134 UKTV which cheaper package have!!! Why not? Well nobody can tell you, you just don't have access
0 replies
Review Distribution
5 Star
5 (8.620689655172415%)
4 Star
9 (15.517241379310345%)
3 Star
0 (0%)
2 Star
1 (1.7241379310344827%)
1 Star
43 (74.13793103448276%)