PN
Peter N
Active since Sep 2020
6
Reviews
0
Industries
Reviews
6 reviews42 months ago
Nonexistent support
Possibly the worst customer service in banking. You provide a POS service but when it doesn't work on the busiest time, weekends, you tell your customers they need to wait until some time in the week to get it looked at. No reference for my call, consultant couldn't give me one. They has zero answers for me actually, completely unable to supply support.
1 reply
53 months ago
Poor
Worst nursery experience of my life. I thought I would give them a try in Menlyn, never ever again. After I tried to ask a staff member where something was, I was halfway through speaking, he just grabs my trolley and heads off in a direction, unasked. I had to literally wrestle it away from him and go sanitise the handle again. I go to the refreshment area and try to order coffee. No one there, but loud laughing and talking in the kitchen area. I wait a bit, no one appears. Only after a called out loudly did it die down and eventually someone sauntered out, leisurely. I asked for normal coffee 3 times and each time the guy pointed and waved his arms at a meny board, in an accent I couldn't make head or tails off. I eventually just gave up and walked away. About two minutes later he shouts at me from the other end of the shop waving a cup at me. Really? Navigating the paths with a heavy trolley is like a survival game. Water lines that your trolley can't get over, obstacles and items in the paths that you can't pass and have to find a route you can actually use. Staff members stand around having chats, no mask wearing for them. And when you ask where something is you get a vague pointing and an answer like 'in the corner'. Then after I spent a large amount, I'm told that if I don't want to dirty my car with the stuff I just paid them a bunch of money for, I have to spend even more money for boot liners at R10 a pop. And, here's a thought, since your parking lot is at a slope, how the heck are people supposed to load their purchases without assistance to keep the trolley from rolling down the parking lot? Bruised shins and a scratch on my car bumper for my trouble. No thanks, I'm not enough of a masochist to go back there.
0 replies
54 months ago
8th return in 6 months
What the hell Takealot!!?? I've just had to return my 8th product since July! Eight! Before that the last time I had to return something was in 2016. But since July 2021 almost every time I made a purchase I received either a damaged or defective product. The quality of your product offerings has really gone to the dogs. This is becoming more hassle than what it's worth. Shopping with you used to be convenient, now it's just a hassle.
0 replies
55 months ago
Excellent experience
The service has been efficient, professional and effective. Dewald is a star and a huge asset to the company.
0 replies
56 months ago
Poor support
Great product but really not great on your support side. I moved to you from my previous bank because your product seemed innovative and refreshing, but I am starting to reconsider my decision after two experiences with your support service. Everything works great, until your staff actually has to fix something. A monthly payment was double deducted from my account this morning. Your fault, not the merchant. I called in about it. Was told I'll have to dispute the 2nd payment and wait a week or more for a refund. I wasn't happy to just accept that. I was told to hang on for 2-3 minutes while it is "escalated". Well just over 20 minutes of listening to your really irritating music I was finally told that someone would get back to me. This never happened at my previous bank. Such mistakes were reversed within a minute or two and it was clear that my interests were put first instead of forcing me into some costly beaurocratic process because someone else made a mistake. This is the 2nd time in 3 months that something like this has happened. Not going to take much more of this, I am clearly not the priority in how your systems work.
1 reply
70 months ago
Unbelievable incompetence
Let me tell you a tale of extreme incompetence and very bad customer service. I am a fibre client. My account number is S0107931. On 20 June 2020 I contacted the Supersonic call centre to request a downgrade from my 100mbps line to a 20 mbps line. I noticed 2 days later that my line was already downgraded to 20mbps, even though I had paid for a 100mbps line for the FULL month of June. At the beginning of July you debited my account for the full amount of a 100mbps line, R1145, even though my line speed was 20mbps. At the beginning of August you AGAIN debited my account for the full amount of a 100mbps line, R1145, even though my line speed was 20mbps. On 6 August I called your contact centre again and reported the issue. I was assured that the matter would be attended to within 48 hours and that I would receive feedback within that 48 hours. I was told that I would be contacted to confirm my refund to me. Feel free to listen to the call. TO THIS DAY I HAVE HAD ZERO FEEDBACK. The reference for my call on 6 August is CAS-135586-X4T4C0 I left it, as I thought that surely during the month of August you would get all your systems sorted out and do what is necessary. That was naive of me. On 26 August I received an email from Supersonic that said "Your product change to OS Monthly Uncapped 20/10 Mbps @ R 795 is now active." This after I have already been on a 20mbps speed since 22 June!!! Now Supersonic has again deducted a debit order for R1145, FOR A 100mbps LINE! NO WORDS. So I'll make this easy. BUY 5PM ON FRIDAY 4 SEPTEMBER, the following needs to happen: - I must receive confirmation of a refund of the overpayment for the last 8 days of June, the overpayment for the month of July, the overpayment for the month of August and the overpayment for the month of September. This should be roughly R1335. You have my bank details, so this should not be a problem. - I must receive confirmation that the issue has been corrected on your system and that I will not be overbilled again. If this is not sorted out in the next two days, I will simply dispute your incorrect September debit order and have it returned. I can get a new service provider in a few hours. I do not need any further aggravation from you. And believe me, I will make it my mission to tell as many people as I can about this experience with you. I have been more than patient, this ends now.
1 reply
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)