Based on recent customer reviews, Level-7 Internet delivers a strongly polarised experience. Many customers praise the friendliness and professionalism of staff, smooth installations, and reliable connectivity, earning high marks for Customer Service & Support Quality (3.7) and Installation, Activation & Setup (3.8). However, recurring complaints about billing disputes, aggressive debt collection, prolonged outages, and poor communication during service failures bring down scores in Billing, Contracts & Account Management (2.5) and Communication & Responsiveness (3.1).
Top Strengths:
- •Installation, Activation & Setup: Customers frequently praise professional, punctual installation teams with named technicians like Thabiso, Innocent, and Enoch. Fibre and wireless setups are often completed quickly, with neat workmanship and clear explanations.
Replied to 56% of negative reviews
Typically takes less than 25 hours 38 min to reply
TrustIndex
5.7
Score
Ranking
#10
in Internet & Telecoms
Avg Reply
0.4
Hours
NPS Score
51
Recommended: Very Likely
Replied to 56% of negative reviews
Typically takes less than 25 hours 38 min to reply
Apr '25 - Mar '26
Recent reviews (220)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
complimenting Level 7
Since I installed Level 7 WIFI, my tears and stress had disappered. My two previous WIFI companies had put me into distrusting any WIFI company in South Africa, till the agent of the last company suggested that I try Level 7. Yes, Level 7 team guys first thing they picked was my poor net work coverage in my area. Other guys never told me so. Immediately level 7 installed that higher poll: BOOOM! network. No complaints! No stress! Enjoying my WIFI now makes me think why didn't I know about this company after I had lost so much money on poor service companies? If I had not been advised by the previous agent to go for Level 7 maybe I should be grumbling and spitting fire to anything called WIFI. I thank the team which is very cooperative and honest. Bless you Smetch Sib
1 reviews | Active since Jan 2020
complimenting Level 7
Since I installed Level 7 WIFI, my tears and stress had disappered. My two previous WIFI companies had put me into distrusting any WIFI company in South Africa, till the agent of the last company suggested that I try Level 7. Yes, Level 7 team guys first thing they picked was my poor net work coverage in my area. Other guys never told me so. Immediately level 7 installed that higher poll: BOOOM! network. No complaints! No stress! Enjoying my WIFI now makes me think why didn't I know about this company after I had lost so much money on poor service companies? If I had not been advised by the previous agent to go for Level 7 maybe I should be grumbling and spitting fire to anything called WIFI. I thank the team which is very cooperative and honest. Bless you Smetch Sib
1 reviews | Active since Jan 2020
Too many hidden costs!!!
I'm really disappointed with the service and business ethics of Level 7 Internet. I've experienced too many hidden costs since switching to their service. On the day I installed the WiFi, the router had a fault. The team replaced it with a new one the next day, but I received an unexpected quotation fee, which I had to pay along with my monthly WiFi payment. I made an EFT payment and sent proof of payment to their email on 2nd March (as per their invoice). However, they debited the payment on 3rd March, which resulted in a bounced payment. Now, they're charging me a R98 fee for the bounced debit, which wasn't my fault. They're pressurising me to pay disconnect me if I don't pay immediately( which is ********* cause I’ll be paying for something that was suspended this month) I paid the R98 Additionally, I'll be charged another R150 to reconnect the service. And this is the first month this is concerning!
1 reviews | Active since Jan 2020
Too many hidden costs!!!
I'm really disappointed with the service and business ethics of Level 7 Internet. I've experienced too many hidden costs since switching to their service. On the day I installed the WiFi, the router had a fault. The team replaced it with a new one the next day, but I received an unexpected quotation fee, which I had to pay along with my monthly WiFi payment. I made an EFT payment and sent proof of payment to their email on 2nd March (as per their invoice). However, they debited the payment on 3rd March, which resulted in a bounced payment. Now, they're charging me a R98 fee for the bounced debit, which wasn't my fault. They're pressurising me to pay disconnect me if I don't pay immediately( which is ********* cause I’ll be paying for something that was suspended this month) I paid the R98 Additionally, I'll be charged another R150 to reconnect the service. And this is the first month this is concerning!
1 reviews | Active since Jan 2020
Bad service
We've been clients for 7 years and for the first time our premium returned. We paid our premium last week before they even informed us. This morning they sent an e-mail and whatsapp that our service will be suspended due to R99 outstanding and 5 minutes later the WiFi was disconnected. The R99 is a fee they charge because the premium was unpaid, but they already received our full monthly installment plus we must pay a R150 reconnection fee. I already paid an unpaid fee with the bank, so why I need to pay them as well, I don't know. So much for a loyal customer.
1 reviews | Active since Jan 2020
Bad service
We've been clients for 7 years and for the first time our premium returned. We paid our premium last week before they even informed us. This morning they sent an e-mail and whatsapp that our service will be suspended due to R99 outstanding and 5 minutes later the WiFi was disconnected. The R99 is a fee they charge because the premium was unpaid, but they already received our full monthly installment plus we must pay a R150 reconnection fee. I already paid an unpaid fee with the bank, so why I need to pay them as well, I don't know. So much for a loyal customer.
1 reviews | Active since Jan 2020
Remone is the best!!
What awesome service from Remone! He helped me sort out my WiFi with so much patience and friendliness. His positive attitude really brightened my day. Thank you very much for the excellent service!
1 reviews | Active since Jan 2020
Poor coverage
I am having network problem in my bedroom. If i want to use wifi i have to move to my dining room, same house now i am buying extra data for to use my phone. And recently i am thinking of buying smart tv in my bedroom so i cannot affort to buy more data while paying for wifi. They told you they have to install access point which come with extra cost. My question was how did their technician asses the coverage on my house before installing the wifi because i dont understand. I did not get respond
1 reviews | Active since Jan 2020
Poor coverage
I am having network problem in my bedroom. If i want to use wifi i have to move to my dining room, same house now i am buying extra data for to use my phone. And recently i am thinking of buying smart tv in my bedroom so i cannot affort to buy more data while paying for wifi. They told you they have to install access point which come with extra cost. My question was how did their technician asses the coverage on my house before installing the wifi because i dont understand. I did not get respond