Level-7 Internet
Verified Business
|3.9|163 Reviews (last 12 months)|Responds in 21h 13m
Level-7 Internet
Verified Business
|3.9
163 Reviews (last 12 months)
Responds in 21h 13m
Scores reflect the Overall AI Score for each category
Level-7 Internet
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Level-7 Internet receives strong praise for installation professionalism and friendly support staff, with many customers highlighting fast setup and helpful WhatsApp assistance. However, a meaningful segment reports serious issues with billing disputes, cancellation processes, unresolved outages, and inconsistent connection quality, particularly when escalations are required or when third party line providers are involved.
Replied to 47% of negative reviews
Reply time on negative reviews: 20h 60m
TrustIndex
5.5
Ranking
#17
in Fibre & Broadband
Reply Time
21h 13m
NPS Score
37
Recommended: Likely
Replied to 47% of negative reviews
Reply time on negative reviews: 20h 60m
Sep '25 - Aug '26
Based on recent customer reviews, Level-7 Internet receives strong praise for installation professionalism and friendly support staff, with many customers highlighting fast setup and helpful WhatsApp assistance. However, a meaningful segment reports serious issues with billing disputes, cancellation processes, unresolved outages, and inconsistent connection quality, particularly when escalations are required or when third party line providers are involved.
Level-7 Internet's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers consistently praise punctual, professional, and tidy installation teams. Named technicians like Thabiso, Innocent, Ethan, Ruan, Kassim, and Rhyse are repeatedly commended for clear explanations and efficient setup, with many describing the onboarding as quick and seamless.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I Have been struggling with level 7 . I don't get what i pay for. We have a 250Mbps up and down line and i am luckey if n get 120 Mbps out of the line . You constantly have to check and make sure the line is good. I am currently with no internet connection since last night. Seems to always be a problem on weekends. The boost your line to keep you happy. And NO THEY DO NOT HAVE 24/7 SUPPORT. What a waste of money. Ihave enought proof . Level 7 Phone me
1 reviews | Active since May 2026
I Have been struggling with level 7 . I don't get what i pay for. We have a 250Mbps up and down line and i am luckey if n get 120 Mbps out of the line . You constantly have to check and make sure the line is good. I am currently with no internet connection since last night. Seems to always be a problem on weekends. The boost your line to keep you happy. And NO THEY DO NOT HAVE 24/7 SUPPORT. What a waste of money. Ihave enought proof . Level 7 Phone me
1 reviews | Active since Sept 2016
We have been with Level 7 WiFi for years and have never had problems with them before. But over the past month, I honestly don’t know what is going on. Our router or something keeps losing signal — sometimes up to 5 times a day. They have already come out twice. First, they replaced the dish on the roof, and then they came back again to check the router to see if there was a fault. They still can’t find the problem. At this point, I feel like they can just come remove everything and we’ll rather move over to another WiFi provider. I think my husband phones them more in one day than he phones me in a day.
1 reviews | Active since Sept 2016
We have been with Level 7 WiFi for years and have never had problems with them before. But over the past month, I honestly don’t know what is going on. Our router or something keeps losing signal — sometimes up to 5 times a day. They have already come out twice. First, they replaced the dish on the roof, and then they came back again to check the router to see if there was a fault. They still can’t find the problem. At this point, I feel like they can just come remove everything and we’ll rather move over to another WiFi provider. I think my husband phones them more in one day than he phones me in a day.
1 reviews | Active since Jan 2017
Great, fast internet with reliable connection. Speeds are consistent even during peak hours, and setup was quick and hassle-free. Definitely good value for money — highly recommended!
1 reviews | Active since Jan 2017
Great, fast internet with reliable connection. Speeds are consistent even during peak hours, and setup was quick and hassle-free. Definitely good value for money — highly recommended!
The most common complaint about Level-7 Internet, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. While many enjoy fast, stable fibre and wireless service, a substantial group reports throttling, dropped connections, speeds far below paid packages, recurring evening outages, and extended downtime blamed on Openserve or Vumatel without proactive resolution from Level-7.
Level-7 Internet scores 3.4 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (4.3); their weakest is Billing & Contracts (2.4). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
Level-7 Internet has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 163 reviews in the last 12 months. They reply to 47% of negative reviews, typically within 20 hours 60 min. Hellopeter has tracked Level-7 Internet across 1,336 total reviews. How is the TrustIndex calculated? →