Andries H

Active since Aug 2020

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11 reviews

3 months ago

TURKISH AIRLINES CANCELLING MY PRE-PAID PRE-BOOKED SEAT AND WHAT A MISSION TO GET SUCH REFUNDED!!!

I booked a flight and booked and prepaid for an extra leg room seat in early January. Turkish airlines then changed a flight time by 5 FIVE minutes. This forced my travel company to accept such "change". When I then 2 months later (24 hours before flight departed) tried to check in I noticed my prepaid extra legroom seat was cancelled. It was sold to ANOTHER passenger. Despite all my effort I could not get such seat reinstated. It then took me over 2 weeks to finally have Turkish Airlines agree to refund such pre-paid amount. Even then after agreeing to refund I was put into a process that was told takes about 3 weeks to have the refund processed. My advice to other travellers who want to book and prepay for specific seating DO NOT DO SO! If Turkish airlines changes flight details by even 1 minute (NO CHANGE TO AIRCRAFT OR FLIGHT NUMBER OR THE LIKE - simply a insignificant time change you "lose your pre-paid seat and boy is it a mission to get a refund!!!!

0 replies

ACSA

6 months ago

CLOSURE OF LOWER ARRIVALS ROADWAY AT ORT AND NO DATE FOR WHEN SUCH WILL BE REOPENED PREPARED TO BE GIVEN. RESULT FORCED INTO PARKADE AND MONEY IN MOST CASES NOW NEEDS TO BE PAID.

Closure of lower arrivals roadway at O.R. Tambo International Airport. It took me 4 emails to finally get a response from "***" as to why road closed and when such will be reopened? Response was ACSA’s communications and local travel reporting indicate this closure remains “until further notice”. Thus there is yet again no accountability in SA and the company refuses to divulge when such "ongoing infrastructure upgrades ". Thus never mind inconvenience to all LAWFULL users of ORT, we must just wait until some unknown future date when such road closure may ro may not be re-opened. In the meanwhile you are diverted into the Parking Parkade 2 and I question how much more money this is now bringing into the parking company by FORCEING cars into the parkade? They say 30 minutes free but by the time you park and walk to the arrivals hall and walk back to your car most people will be over that 30 minutes so guess what the airport parking company makes more money. No wonder no timeline given for when such will be re-opened.

0 replies

O.R Tambo International Airport

8 months ago

DON'T GIVE A **** ATTITUDE ORT AIRPORT

The entire road lanes for the arrivals at the airport were all blocked off. Nobody (The Police, the staff at the information desk or the staff manning the parking office) knew why the roads were blocked off or when such would be re-opened? SURELY they must be a reason why closed (There was no workman on any of the stretch of the closed off roads) and SURELY somebody must know when such will be re-opened. It cannot be a state secret why road closed and when such will be re-opened. Just shows what the Airports company thinks of the customers, (WE can do what we like and do not have to explain to anyone the reasons????)

0 replies

VAT Refund agency

16 months ago

VAT REFUND REFUSED AT ORT AIRPORT

Attempted to claim a VAT refund at ORT Airport on an invoice of R3499.00 (VAT portion R456.39) only to be told at the counter at the airport after security and passport control that no refunds are processed for VAT portion of the refunds below R500. YET the VAT for Tourists refunds site mentions cannot claim if the total invoice is under R250. Talk about FALSE ADVERTISING!!!

0 replies

SAA

18 months ago

UNPROFESSIONAL SAA

1. In business class JNB PER no pre take off drinks (When asked why simply told not loaded) 2. On the return PER JNB no amenity pack (eye patch, socks, ear plugs) (When questioned simply told awaiting delivery of product) 3. Same flight very limited blankets for passengers (Only offered to elderly or family with children) (When questioned simply stated awaiting new blankets with new design but not yet delivered) 4. No answer why “No seat belt sign remained on for almost entire flight until miraculously 1 minute before breakfast to be served sign switched off and the non-existent “clear air” turbulence suddenly vanished. 5. The crew non-professional attitude when I questioned why with no turbulence the seat belt sign stayed on simply answered Captain has control and saying it effects all passengers and staff as well and he wished it would go off so he could have a hot drink as opposed to having to drink juice!!! He is being paid for the job he chose; customers are paying his salary. So much for him being apologetic let alone sympathetic!

0 replies

Momentum Insure

20 months ago

MOMENTUM DO NOT KEEP THERE WORD!!

Get sent a message that unable to trace and get given a number to phone. Phone the number and phone NOT answered for 40 minutes. Try then to register on the site and get message that has to be over 18 to register. Client who owns policy is 95 years old? Get given phone number for web support , phone at 17h04 , support on web gives hours 07h00 to 17h30. Get recorded message sorry have reached us outside of hours. WHAT AN UNPROFESSIONAL COMPANY MOMEMTUM IS IN MY OPINION!!!

1 reply

Cell C

27 months ago

DOUBLE DEBIT AND STILL ON 22 OF THE MONTH NOT RECEIVED MY REFUND?

My cell account is set to process automatically via a debit order. This month such debit was processed twice. (Duplicated) On 02 May and again on 03 May. I visited Cell C and to date 22 May STILL HAVE NOT RECEIVED A REFUND, despite at least 10 interactions with Cell C.

1 reply

Pick n Pay

57 months ago

PnP NON customer attitude!

PnP advertise so called Digital eVouchers. On visiting the Woodmead store I was advised such could only be dome via email. When I requested a phone number was advised due to Covid staff worked from home and I could only communicate through email. Eventually was told the store would email and phone me back and this DID not happen. Also eVouchers could NOT be issued for denominations of R400 or R200 but only obscure values like R350. Why such I do not know. Surely eVouchers should have more options, but the customer I do not believe was ever thought about. This is simply a take it or leave it approach. I wanted quantity 188 value R400 each or over R75 000 value yet PnP did not seem to CARE A ****!

1 reply

Vodacom

68 months ago

ARRAGANCE OF VODACOM IN NOT KEEPING WEBSITE UP TO DATE.

Went onto the website and typed Vodacom Woodmead trading hours and was returned with the stores website which showed "open" and closes at 6PM. I then drove to the store only to find such closed and NO notification on the shopfront window about being closed. Just shows the pure ARROGANCE of Vodacom!!

2 replies

DStv (MultiChoice)

68 months ago

HARASSMENT FOR PAYMENT ON CHRISTMAS DAY EVEN THOUGH ONLY FOR FOLLOWING MONTHS SUBSCRIPTION!

Dstv must be so desperate for money that they are now even sending out payment reminders (With threat if you don't pay you will be cut off) on Christmas day even though payment is for the following months subscription. AND I have been a subscriber for many years because of the sport and the fact that there is NO competition!! I wish they would STOP harassing us EXPESSIALLY on Xmas day. AND if they want to cut us off then please go ahead and do so!!!! Such arrogance!!! I can only prey for competition!

2 replies

Review Distribution

5 Star

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4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

11 (100%)

Andries H

Reviews

TURKISH AIRLINES CANCELLING MY PRE-PAID PRE-BOOKED SEAT AND WHAT A MISSION TO GET SUCH REFUNDED!!!

CLOSURE OF LOWER ARRIVALS ROADWAY AT ORT AND NO DATE FOR WHEN SUCH WILL BE REOPENED PREPARED TO BE GIVEN. RESULT FORCED INTO PARKADE AND MONEY IN MOST CASES NOW NEEDS TO BE PAID.

DON'T GIVE A **** ATTITUDE ORT AIRPORT

VAT REFUND REFUSED AT ORT AIRPORT

UNPROFESSIONAL SAA

MOMENTUM DO NOT KEEP THERE WORD!!

DOUBLE DEBIT AND STILL ON 22 OF THE MONTH NOT RECEIVED MY REFUND?

PnP NON customer attitude!

ARRAGANCE OF VODACOM IN NOT KEEPING WEBSITE UP TO DATE.

HARASSMENT FOR PAYMENT ON CHRISTMAS DAY EVEN THOUGH ONLY FOR FOLLOWING MONTHS SUBSCRIPTION!

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