JM
Jacqueline M
Active since Aug 2020
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Nedbank insurance
I’m extremely disappointed again by Nedbank insurance. On the 24 April 2016 at 20:30pm my garage suddenly made a funny sound while I was closing it. When I checked it was half way closed, of course I don’t know the reason. I called Nedbank 24/7 emergency spoke to an agent. The agent said they will try to locate someone and call me back. It was 21:35pm no called, I called back.. the agent said he found someone and asked me if they have not called me. My response was an obvious No! He then suggested that I should look for someone to fix for now pay and claim afterwards and the bank will reimburse me. I told him No! I pay for insurance so they should come when I need and he said, he will do a follow up again. At 23:00 I called again asking what’s happening it’s over an hour my garage is halfway opened I can’t sleep my garage in that state.. he updated me saying he has got hold of someone but they haven’t received a certain email or reference number from Nedbank. But I must wait.. I received a call at 23:35 a guy saying he is on his way and i should send the picture of the garage I did that. They people arrived midnight I opened up for them.. It was 2 guys they came inside and started forcefully pushing the garage door i heard a bang my neighbours came out.. what ever they were doing garage door fell and broke.. They said… this is a sectional garage and they have to undo it and built it on the wall in order for it to close.. Im just a customer they do that when they’re about to finish they realise they have built it the other way around the top is bottom and the bottom is top and they said they will cut the cable / wire as it was holding the one side of the garage. I said to them my garage door was not broken now after you guys worked on it and fell it broke what’s going to happen now? Now on Tuesday 28April2025 I call Nedbank wanting to know what’s happening As I’ve not received a call nor a follow up from Nedbank.. the lady now said sorry let me do it now… subsequently just after a minute we spoke she says they have people who are in the area I say to her I’m not home only my kids are home.. since I want my garage to sorted out they can go and assess. ….no update from Nedbank I want to see detailed report from the 2nd people who came to assess the garage what is the condition and what caused it.. Today 04May2026.. I’m following up again cause Nedbank doesn’t care it’s quite evident Premiums is their interest not what they claim to cover. Chat between me and people while busy: They asked me when was the moto changed year 2024 after Nedbank declined my claim and told me i should maintain my own garage it’s ware and Tare.. the ring thing it’s also ware and tare i replaced it.. guess what I’m doing maintaining my garage right.. They laughed… Now it’s time for me to claim.. I’m told the same thing.. Stop taking people’s money knowing that you won’t fix all what you have promised to do.. I have never missed not even one payment ever.. I want my garage fixed !!
1 reply
8 months ago
Livid.. poor service
Nedbank.. has done me wrong and their consultants with their non-challant service is giving me a headache.. My cc with Nedbank normally deducts every end of of each month.. End of August and few days Nedbank cc does not deduct i call Nedbank to remind them, the consultant tells me all is update no need for deduction even though it shows minimum due.. because I made 2 payments middle of the month it has acknowledged those payments.. ok I continue with my life. Mid September I receive 4x sms immediate payment is needed for my cc I’m shook..double of the minimum I was told to pay of which I was advised all is well and up to date I call, the consultant says to all is well i see the 2 payments that were made I give the lady dates of the sms.. of the immediate payment , consultant responds I don’t know why .. I apologise. End of September I make payment to my credit card.. of the minimum payment due cause I’m avoiding the confusion they made between August and September. I wake up this morning my current account is on - negative because of Nedbank..cause today they decided to deduct the same amount that has been paid already.. I call the consultant she seems lost and says I should transfer back?? Transfer what back I’ve made payment and Nedbank has acknowledged my payment if I make another payment of that amount it will taken by my current account were as Nedbank is the one to fix the confusion they keep on making my account is sitting on negative due to Negative and the consultant does not seem to care cause Nedbank did not do her dirty and same Nedbank has the audicity to tell me update my account it’s them who should update my account.. this consultant keeps on saying my Credit card is updated I know it is my cheque account is not updated due to a payment that went through which is a double payment Nedbank fix this.. immediately
0 replies
10 months ago
Poor service yst637660
I ordered a dress and it was small, because I like the dress i quickly ordered a bigger size.. and subsequently after I requested an exchange for the small dress.. yst send me a link to process the exchange I am still struggling to do it.. I’ve sent several emails asking for assistance instead they respond to closing the problem they are not interested in assisting poor service and no value for customer.. they don’t care and no integrity they give options which they know they don’t align with
0 replies
14 months ago
Unhappy frustrated poor service
I am very frustrated and upset with the municipality of Cape Town. Since year 2022 I have followed the protocol and reported everything that needs to be attended by the municipality in return I get a reference number for my report and nothing gets done. It’s year 2025 reporting the same thing and again I’m not getting any response. 1. Year 2022 October I had a drainage/blockage and flooding issue inside my yard and I reported the issue with my insurance. 2. A plumber was assigned and came to attend the issue upon inspection he showed me.. the problem is the roots which are growing from underneath and are penetrating in between the pipes and is causing the issue therefore they will not attend to it I should sort it out. 3. The insurance then declined my claim.. I had to sort it out myself as I could not flush the toilet or shower because of this issue. 4. I called the municipality and told them everything I received a reference number no one attended to the matter. 5. Same evening while sitting the water buildup caused a flood inside the house….water coming from the shower cleaned that up called again no one came. 6. Looked for a plumber as you know they don’t come cheap did his inspection same response roots.. he followed the piping systems and said the tree behind my house is the problem.. same thing as the “insurance plumber guys said” 7. He had to replace the whole system, he dug and showed me the roots penetrating in the pipes and so much sand inside actually it was like another tree was growing inside the pipe with that proof I had to purchase new pipes and other stuff needed he did the job.. sealed it and said the issue will comeback cause the tree roots are still growing. 8. When he was done same year took the picture to municipality office reported the issue the agent did not show interest as I requested for the removal of the tree instead I received another reference months went by no one called nor came from municipality. 9. Early 2023 I received a call from a guy saying he is by my house and there is no one and what must he do..something about a tree I explained my house is in 21 Clifton Close and the issue of the tree that’s affecting me behind my house the street name is Clifton Crescent he acknowledged, few minutes later received a message case has been resolved???? When was it , how was it resolved, proof it was resolved. 10. Year 2024 I went to the municipality to report the same thing.. the consultant says he sees I reported and it was resolved and I briefed him what happened.. so he wrote again and turned the screen to me and showed me the contents of the email, same process different year months later I received a call we are outside again I’m at work.. I tell them again they acknowledged few minutes later I received a message it’s been resolved.. what, how and when is my question. 11. Year 2025.. 2022 it’s a repeat.. flooding, blocking and drainage thing I’m tired and frustrated reporting the same thing over and over I’ve been lenient enough I can’t anymore I have a flood as I’m typing this message what kind of service is this.. 12. I went to report at the municipality office today I honestly hope someone will attend to this issue. 13. If I skip a month and don’t pay water I receive threats that my water will be switched off, I’ve been talking about this since 2022 what else should I do?? Unhappy customers I’ve. Received reference numbers again no one coming the agent at the office today they will come no one came
0 replies
16 months ago
Excellent!!
Service 20/10 Waitress Tina Marie 20/10 She is very welcoming, very patient, very respectful, she is superb, non-verbal communication 10/10.. she was multi-tasking but we never felt neglected by the waitress.. the restaurant is beautiful the ambiance exquisite if there’s value that Tina-Marie was following she has outdone herself. *Valuing People * Respect * Multi-tasking * Communication * Product Knowledge It’s the 4 time coming to the restaurant and all times have been there it’s been fairly good. Yesterday was excellent Tina-Marie keep it up!! 👩 Not forget the food, presentation.. compliments to the chef 👩🍳
0 replies
16 months ago
***** infussion financial and stratcol working together
Just received a call from infusion call Center they called regarding… call got cut I don’t know this company I have never dealt with them at all, I don’t where they managed to get my personal details worse an authority to debit my account.. this scream ***** ***** they work with a company called stratcol they’re *****sters as the agent who called wasn’t able to answer questions kept on stuttering and call also got cut..
1 reply
16 months ago
Refund
They dispatched a wrong order, after I notified them they were quick in collecting but to process a refund I’m told of 7working days.. I want my money
0 replies
16 months ago
Stratcol
*****s…. Why do you keep on debiting without my authority and keep on changing the amount after each reversal.. what company is this de*****ing everyone
5 replies
22 months ago
FNB pay up
Appalling, no accountability, no decision making, passing the buck My mother has been banking with FNB since the the 1960’s until she passed on this year 2024. She had 2 policies with FNB of which me and my brother went to claim. Only one policy was claimed and the other policy has been stories after stories escalation after escalation no supervisor nor manager want to accept our calls. The claim is passed the TAT.. they know what to do but no one wants to pay what is due
1 reply
28 months ago
Nedbank insurance
In the month of January I received an email from Nedbank home requesting that I sent proof of my building insurance/policy. On the 08/02 I sent the proof, subsequently after that I called Nedbank insurance to find out if they do have the same type of cover I have from Ooba insurance the agent who was assisting me two quotes. I chose the 2nd quote. The second quote was that Nedbank will deduct R4255 immediately from my home loan then there will be a monthly contribution that will be added with my bond instalment and I acknowledged that. I received the documents via email with a new policy. 09Feb I received an sms from home loan it says “due to transaction a new instalment has been calculated I called Nedbank home to read the breakdown of my deductions and see if the policy is added the agent confirmed amount of R375 for a policy has been added. Same day at 16:40 I receive a sms it says We have received your request to cancel the policy and the refund will be processed.. to my shock I rapidly called Nedbank policy the agent says to me they have, they have received my Ooba policy hence Nedbank has been cancelled it but on whose directive as I did not call nor email meaning they assumed continue work on their own assumption and now I’m left
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (94.73684210526316%)