MM
Melissa M
Active since Aug 2020
12
Reviews
0
Industries
Reviews
12 reviews22 months ago
His & Hers...No, we're quite equal in our relationship, thank you.
Dear OUTsurance I was informed today that in order for your representatives to update our debit order details on our Homeowners Insurance policy, permission from my husband is required, despite the fact that all debit orders and the associated bank accounts have always been in my name. This company policy is not only outdated but also discriminatory, and it undermines the autonomy and rights of women in managing our own financial matters. In a modern and progressive society, such practices unnecessarily complicate the customer experience. And the relationship. If this is your required procedure, please send us a form that my Husband can complete, authorizing his Wife to speak on his behalf as needed, which can then be kept on file. We have ALL our other insurance policies with OUTsurance – contents of house and 5 vehicles. You have my details and I was able to give you all of my husband’s details too; that the Home Owners is in my husbands name, albeit the bond being registered in BOTH our names, should not be an issue here. All I wanted to do is change the debit order details to my Current Account (which you already have on file for the other policies), because OUTsurance and FNB have cancelled their contract between the 2 companies to allow the funds to be debited from our Bond Account. And then, when my husband now calls, we cannot use my banking details because he is now not allowed to provide them to you over the phone….but neither can I because I ‘m not allowed to talk to you….he has to now use his banking details and so thank you, there goes our well organised budget. Oh, and if we have an emergency at home and my husband is not available – travelling, ill, etc., does this mean that you will not be able to assist me, because you need his permission to speak to me first?? I hope that your company will take this feedback seriously and make the necessary changes to ensure that all customers are treated with the respect and fairness they deserve. And please don’t try and sell me a funeral policy when I’m stressing about a debit order which needs to be moved and no one is able to assist me. Bad taste guys!
2 replies
24 months ago
Happy as a dog with a bone...
Jordan Carolus made the decision to start insuring my new pup with Dotsure an easy one. He was to the point, without too much sales-pitch waffle and confirmed that everything would be in the contract anyhow, which was emailed as we were busy. I hope that I never need to use the insurance, but if we do, I believe that it's going to be a lot less stress than not having. Well done and thank you Dotsure for supporting the Rescue is Life charity. It's a lovely initiative.
1 reply
34 months ago
VOUCHER
Yesterday morning, I went through to Table Bay Mall to buy a gift voucher for a colleague’s Birthday. She has been eagerly showing me what she wants to do with her bedroom, and I thought that instead of getting her something she doesn’t need, this would assist her in designing the room she’s been dreaming of. I was 2nd in the queue, the tills reduced to 1 teller, but I was next, so I didn’t mind. I then asked for the gift-voucher and proceeded to bring the store to a stop. The supervisor was called twice, to no avail, because apparently a teller is not capable or responsible enough to manage the process themselves. After waiting a good few minutes, I could feel the stares and when I turned around, there were at least 6 other people in the queue who couldn’t do anything because I was now holding everyone up. I asked the teller to cancel the transaction and I left. Because the bedding that my colleague has shown me is from Mr P, I really wanted to get her a voucher so on my way back down the mall, I stopped in at Mr P Sports. Thankfully, the supervisor here was more active on the floor. I had to type my name, my email address (the screen has wonky and wouldn’t take the 1st type), give contact numbers, etc. and the poor lady next to me, cashing in a voucher had to supply her ID number too. I don’t believe that this isn’t the case anywhere else. Vouchers are nothing new. They’re available everywhere, from Woolies to Checkers – just at the counter, as though you’re buying a loaf of bread; an in-&-out the store transaction. Surely at cash-up, everything should tally-up? If you’re going to need a supervisor to sign off on either the purchase of a voucher or when cashing it in, then that manager needs to be permanently available, or someone needs to double-hat in their absence. And why the need to supply your whole pedigree for R300?
1 reply
46 months ago
TO PLANT OR NOT...NOW THAT IS THE QUESTION.
I had ordered from Makro online a few times and had never been disappointed, until the last order placed (4 x 50Kg compost) on the 19th July. An online only deal. There was a 7-10 working day delivery lead time, so I waited patiently and gave a extra day or 2, just in case. On the 29th July, I received notification that my order had been packed, with a lovely little note at the end of the mail "We hope that you've enjoyed the experience and that we'll see you again. " JACKPOT, the seedings I had purchased could now be planted. But, I waited and waited and still no delivery notification. On the 4th Aug, I emailed Makro support and received a return mail advising that they were "currently receiving a lot more emails / messages than normal, which means it is taking us longer to reply" On the 6th Aug, I received a very polite note advising that Makro Support is following up with the relevant department and I would be informed immediately, once there was feedback. On the 7th Aug, I was notified that the "delivery query has been escalated to our sellers for urgent assistance with feedback on when delivery of your order will take place and once feedback is given you will be reverted back to." It's now the 15th of August and it's been radio silence ever since. My seedlings have grown out of there little tubs and are no longer useable - you owe me an additional R70 there, please Makro. BUT, I still need my compost, so, please can you deliver the R600 worth of stock - you're even welcome to change the brand, as I have never been disappointed with the Garden Master stock you've delivered many times before. I would however recommend that you relook the relationship with your special "Online Partner" who quite obviously doesn't share the same service levels as you do, but are now giving you a bad name.
1 reply
58 months ago
Good thing this wasn't serious....
I have lodged a complaint on Whatsapp. 1st report was on the 13th of August. Was quite impressed by the interface and supplied all the information requested, including all the photo's, thinking that this was going to give me fast feedback. At the end of the questionnaire, I received a message A ticket has been created, for your reference, here is your ticket number: {BLANK}. A customer care agent will contact you to assist further. On the 23rd August, I tried again to follow-up, but, with no reference number, I'm unable to go any further. 31.08.2021 I tried again a few minutes ago and now I don't even get a response. This went from being a health issue for my animal (Catmor pouch blowing) to me now also being completely frustrated with your consumer complaint process. You're a big company, with so many products, which I frequently purchase. This system really should work.
1 reply
63 months ago
Good Juice, but still a bad taste in my mouth.
Following our small grocery shop at Checkers Hyper Sandown (Parklands, Table View), my hubby and I decided to add 2 Clover Krush juices to our shopping cart. They were impulse purchases - there was a competition and who doesn't want to try their hand at winning something? We chose different flavours, each with the 'Scratch Win' label applied. Both being involved with FMCG packaging, we were also excited to see how the scratch-off would work on the film material (packaging nerds!). We finished and thoroughly enjoyed our juices. We then both took off our labels and scratched off the numbers - great news, the scratch mechanism worked really well and we both had lucky numbers. My hubby then proceeded to follow the prompts and we got an error back saying that this was an Orbit gum competition line. 'No, something must be wrong, let's try that again.' It wasn't wrong, the competition had ended in October 2020. There's no competition expiry date information on the label. There is a T&C's comment. While I understand that competitions are not indefinite, these juices had been produced on the 25th Feb 2021 (Bottle 1) and the 10th March 2021, only 12 days before consumption (bottle 2). Sorry Clover, this really is very misleading. I understand that packaging is expensive and they you had probably ordered too many labels and that they now need to be run out, but this really was a very poor show, using the labels almost 5 months past the competition end-date, knowing that the competition had ended and not advising consumers somehow.
2 replies
64 months ago
Poor partnership during the month of Love.
I purchased 3 fragrances last year and was really impressed, but after buying another 2 bottles as a Valentine's gift (refer Fastway review also sent today), I am SO disappointed. I sent an email on Friday afternoon and have received no acknowledgement. I have just tried calling the number on your website and am not able to speak to anyone, let alone leave a message. Before sending this, I have tried Fastway one last time. They can still not give me any further detail. Sadly, I see that I am not the only person on Hellopeter leaving a similar review. Your partnership has really let you down.
0 replies
64 months ago
Unhappy Valentine's Day
I ordered a parcel from Fresh Fragrances in JHB on Monday 8th February. As the shipping time is 2-4 days (as advertised on the website), I knew that I would receive the parcel before Valentines Day. With comfortable relief, I received my tracking number from FastWay (10/02/2021 Your parcel was picked up 15:23:30). On Thursday however, the parcel was still on-route, no change. On Friday morning, I naturally got a little concerned…the parcel was still “currently in transit between our Johannesburg and Cape Town depots” (10/02/2021 17:24:41) But there were so many ‘contact us’ opportunities to put my concerns at ease that I relaxed a little. It was probably just a small hiccup somewhere and I could get this sorted. I started to try and locate my parcel. Initially, I tried the Whatsapp method which I realized was totally automated and after trying all the options possible, I was still no further. I started to get a little nervous. It was now Friday afternoon, post 2pm. I checked the website again, to do the automated tracking. There was still no change. I then contacted the JHB depot. A lovely young man answered but couldn’t tell me more than what I had just seen on the website tracker. He gave me the CT depot details and said I should give them a call, as the parcel should be there by now. So, I then called Cape Town. A friendly lady answered. She was horrified that the parcel was still not delivered. She promised to call the Cape Town driver immediately and revert on his delivery schedule. As lovely as she was, I am still waiting on her call-back. After just short of an hour of radio silence, I proceeded to call again. Another Lady answered the phone and after getting a little flustered because she was seeing no more than what I was seeing, put me through to Customer Services, who I believe she hoped would now attempt to calm me down. I watched the minutes tick past while I waited for someone to answer. Just after 13 minutes, the phone went dead, and I was left with a dulling tone. I tried again to contact the Customer Services department directly, using the number on the website and after at least 4 additional attempts, I eventually decided to call it quits. I surrendered to the fact that I would not have a Valentine’s Day gift for Sunday. Over the weekend, my empathetic Hubby and I made a pact that we would rather celebrate Valentine’s on Monday evening, after work. I sent Fresh Fragrances a mail shortly after 4pm on Friday alluding to my disappointment. I have not heard back from them yet either. It is now Monday afternoon. It is almost 2pm. I am still gift-less. The website has the same information that it did all day Thursday and Friday. My parcel is still “currently in transit from JHB to Cape Town”. Fastway, I can see that you have tried to implement every possible technical advancement, but I just want my parcel delivered. The courier was apparently in Stellenbosch this morning but I’m not holding my breath that the afternoon slot indicated on the website is now the truth....especially considering that my parcel is *still* in transit....
0 replies
66 months ago
HELLO, HELLO... ANYONE THERE?
Dear PnP I have sent a customer complaint through wrt a pack of inedible avo's purchased for R53. I have sent the same mail twice. And still no reply. All supporting documentation was attached. Do you still have a Customer Care service? I know that this is a natural product, etc., etc., but to not have the common decency to even acknowledge my complaint is extremely frustrating.
1 reply
66 months ago
SHOW STOPPER
You exceeded my expectations, thank you! I had booked for a theater production, which I was looking so forward to, but a few days before, my hubby tested positive for Covid and naturally we couldn't attend. I had anticipated an argument. There was none. Within a day, everything was sorted out. At a time, when it's so stressful at home, you made it a little easier. I can't wait for the time when we can return to celebrating and appreciating music and talent and I wish you all the best for 2021.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
4 (33.333333333333336%)
1 Star
5 (41.666666666666664%)