SN
Stephanie N
Active since Jul 2020
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Nompumello Mazibu
i am writing so express my disappointment and POOR service i received consultant from a Tyme bank 'consultant 'Nompumello Mazibu '' , yesterday i encountered an issue whereby i used a capitec ATM that did not dispense the money yet my account was deducted . i called Tyme bank for assistance and failed the verification due to being frantic and shaken , the consultant refused to do any further verification checks and advised there was nothing she could do to help me, she went on to further advise that i can ONLY be assisted 24 hours later ......which is not correct as i called in again and a consultant by the name of ''Thulsasizwe'' assisted with me with NO verification questions - my question is how did Thulsasizwe assist me with no checks and yet Nompumello refused to assist me ? what is Nompumello being paid to do ? make a customer more frantic? please can this looked into as this can be quite frustrating when a person can be in a state of shock, no customer should go through the same experience
1 reply
20 months ago
IncorrectProduct
I Would like to lay a complaint against PNP Conubia we purchased mutton pies to my suprise when we got home it was steak and kidney pies , note we do not consume steak the label clearly mentions mutton pies .
1 reply
22 months ago
SABC TV Licence-*******S
i have paid my account twice this year last week i paid R315 prior R315 i paid R200+ Today i am still receiving SMS's to pay R315 for licence , why? my account was never in arrears yet interest was added which is cleared .how many times in one year do i have to pay ? why do i still get these incorrect SMS's?
0 replies
23 months ago
Unhappy Customer
Ordered spicy rice and strips and only got dry rice and 3 broken peices of chicken with no sauce , complained via facebook ( pictures supp****) and received a notifcation to my suprise received 1 x miss call and the ticket was closed , i rep**** and advised them to call me back at 16:30 and the ticket was closed
1 reply
23 months ago
Old Mutual Invest -POLICY UNABLE TO WITHDRAW
after numerous emails since May 2024 and multiple documents submitted OLD MUTUAL is still unable to me any withdrawals , i have a Old Mutual Investment Policy and requestd a withdrawal, to my suprise i was asked to complete multiple documents which i did , however i have gotten no feedback only SMS's coming through advising i need to submit documents , what documents? all emails are being ignored !!!!! my advise if you want to save rather go with the bank ,if u have emergency u are being ignored and cannot withdraw funds .
1 reply
29 months ago
POOR SERVICE PROVIDER
since i got this SIM every single month we go days without internet connection there is no way to contact this company , whatsapp messages and emails sent and still we do not receive any responses , i rely on this data for work purposes i am now buying prepaid airtime and converting into data , this is ridiculous when i contacted Telkom who advised the SIM was reported for ***** and is not RICA'd on my name , there is no direct form of communication with this company, monthly debit orders go off yet we cannot access a full month of internet .
0 replies
44 months ago
Vodacom incorrect statements
Pathetic service I recently took a contract in July for R299 Vodacom has been debiting since then All proof is available on my bank statements To my surprise I now receive statements that I am in arrears , I am now also listed as a bad payer due to their incorrect statements. I called Vodacom customer care and they are unable to assist me yet my bank statements shows vodacom has been deducting my account. VODACOM NEEDS TO FIX THIS BEFORE FURTHER ACTION IS TAKEN
2 replies
61 months ago
incompetent service provider
i have had the worse experience with Telkom since April 2020 , since my purchase my device has been in repairs for 4 times already since it reached the warranty period , whereby i had no option but to pay off the device and do an early upgrade. with that been done i made payment on the 4th May 2021 , i then get an invoice in June 2021 to pay for a device obligation which i already done . contacted Telkom spoke to 3 different agents since the beginning of June 2021 sent the same proof of payment to each agent and sent numerous follow ups and not even a single reply , no one at Telkom is able to assist with a refund me or credit my Telkom account , i must still make a second device obligation fee during this hard times where we all are trying to save or make ends meet...Telkom service is incompetent , i do not recommend anyone to deal with such an incompetent service provider
0 replies
72 months ago
BAD SERVICE TELKOM & MONDO
it is with great regret that i have to turn to hello peter , since receiving my contact in April 28th 2020 i have endless issues which resulted me unable to make use of the contact , 1. In May 2020 i contacted Mondo and advised i had issues with the phone camera which refused to work i was advised to go in store for an assessment, phone was booked in on May 22nd received the phone on the 20th June note the first issue was SOFTWARE UPDATE (note the entire phone was opened) , 2. the phone had another issue sim slot 2 was not working i then booked then phone again on the 21st June , received the phone yesterday 12th july to my surprise the sim slot is still not working i even contacted the repair center who advised me to rebook i do not think its fair for me to go stand endless hours in telkom lines to book the phone in for a 3rd repair the phone is not even three months old , i am been pushed from pillar to post from the Store to the Mondo and to Telkom , i do not want to pay for a phone that isnt working and i cannot afford cancellation fees nor do i have time to go stand in lines to book for reapairs, please make the necessary arrangements to collect and cancel my contract if a new device cannot be issued this is pathetic service ! please contact me urgently
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)