JJ
Justin J
Active since Jul 2020
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Bad team leader
I called to make a payment arrangements for my account that is in arrears due to financial issues and spoke to consultant Phumzile Muliwa who advised that the amount that I want to pay is to little and must pay the amount that she is offering which is said I cant as I have been paying that amount before and there was no issues before and she advise that she needs to transfer to another department who deals with this and I asked if can speak to a team leader, worst mistake ever. Judith Mkhonto the team told that the amount that I want to pay is not enough and she said it is not the contract to pay that amount and I asked where my contract fits in here as I cant pay the full amount. Myself and Judith went on about my contract and I advised that I dont have a contract with her, I have a contract with African bank and she advised me that she is African bank which means my arrangement effects her. Ask her to transfer to the department that can help me she put me back to Phumzile who advised that she cant transfer and she will call me back which im still waiting for the call from the department. Judith is a terrible team leader who doesn't have customer
1 reply
7 months ago
Poor Quality Clothes
My wife bought a body shaper at Ackermans Goldman on Friday and when she put it on Saturday it was torn on side so she needed to put it on for a function that day. On Monday she called the call centre and they advised her to send a email; they responded and advised that she cant take it back cause of underwear refund policy which we understand but now what must she do with as it not yet 7 days. Ackermans quality is very very very bad for such a huge business.
0 replies
9 months ago
Bad telephone ethics
Bad telephone ethics from the business cant get hold of any one
0 replies
16 months ago
Worst service provider
The worst service one could ever get from this so called service provider. Spend literally 15 on a call with a consultant who I can't recall her name who put me on hold for almost 10 minutes +. All I wanted to know from her is why are they over charging me when my price lock has ended and I had to listen to the music for 10 minutes. Ref 118440121. Then they want to sell my deal for this useless service.
0 replies
44 months ago
Bad service
After a number of complaints and calls i had with DSTV and after a Hello Peter agent called regarding my account i was informed that my account with DSTV will not be suspended it will continue as per normal until they get the package that i want but today DSTV decided to disconnect my service after they have failed to honor the agreement that was made with myself and the Hello Peter agent. Can a DSTV for once get of they behind anf and start doing they f..king work as i will send a ugly message to the CEO cause of the useless staff they have
2 replies
44 months ago
Worlds bad service provider
Can DSTV please start to do they work as they are very unprofessional when come to service. So one must alot of hello peter complains to get service when they cant do they damn job. Is there not another service provider that one can join as thus service provider is useless as hell
1 reply
44 months ago
Worst services ever
Dstv is worst services one can get under the sun. I called in this morning to query about my account spoke to Nonsikelelo Nbawonde who couldn't help me on requesting to speak to a team leader she said that there is no manager or team leader on the floor and then she went all quiet on me and never said anything. So i clearly don't understand how DSTV work they are really a bad when comes to service
4 replies
56 months ago
Excellent customer service
I would like to take this opportunity to thank Koba Divisional Sales Manager for her excellent service.
1 reply
56 months ago
Customer Unfriendly Refund Process
I bought some clothing on my Ackermans acc but i lost the slip and i needed it be refunded back to my Ackermans as i don't want the cash for it but was informed that Ackermans dont refund without a slip even if you have a account with them. They cant even give a statement so that you can trace the purchase, i know that you can refund without a slip which is not redeemable for cash and i dont need cash just refund back to Ackermans account.
2 replies
68 months ago
Bad customer service DSTV(Sumaya)
I have been calling since Sunday 08/11/2020 regarding my DSTV who was stucking and spoke to consultant who informed me that i must unplug the decoder and restart it will be orite in about a hour which was wrong it never got better but we lost alot channels in the process. We spoke to different people and none of them could help us. On the 11/11/2020 i called again and spoke to a consultant named Sumaya who refused to let my wife speak to a team leader or manager on duty as she said there was no management on the floor and she keep me on the for about 20 minutes and I drop the call. Im very unhappy with the service of Sumaya as she was very unprofessional and unhelpful. She refused to give us her surname or a reference for the call. She put us on hold for 20 minutes. If this is the service that you guys provide to us i think it is time to join Netflix cause DSTV sucks. DSTV has poor customer service and they dont care about their customers.
3 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
0 (0%)
1 Star
10 (83.33333333333333%)