Billy G's Montecasino
Unclaimed Business
|2|6 Reviews (last 12 months)|This business does not respond to reviews
Billy G's Montecasino
Unclaimed Business
|2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-34Unlikely
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
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lM
lesego M
1 reviews | Active since Mar 2009
15 Feb 2026, 23:36
Formal Complaint Regarding Misleading Promotion and Service Experience - Billy G Montecasino
I am writing to formally raise a complaint regarding my recent experience with Billy G on 13 February. I made an online reservation on 9 February for 12 February. On 11 February, I received a confirmation call during which I enquired about the 30% promotion and was advised that it would remain valid until 13 February. Based on this information, I requested that my booking be moved to 13 February, which was confirmed. On 12 February, I received a further confirmation call and again specifically asked whether the promotion was still valid. I was once more assured that it was. However, upon arrival at the payment station on 13 February, to my shock was informed that the promotion was no longer valid and was told that the back office"doesnt know anything" I felt embarrassed, frustrated and forced to pay more than i had planned, simply to avoid causing a scene. In order to avoid inconvenience to other customers behind me, I proceeded to settle the full amount(WHICH I STRONGLY FEEL ITS UNFAIR) I thereafter requested to speak to the manager on duty inside the restaurant. Unfortunately, the matter was dismissed with no attempt to investigate or provide a resolution, and I was simply informed that nothing could be done.'SORRY' I find this extremely concerning, as my decision to proceed with the booking was based solely on information provided by your staff. This resulted in me paying more than anticipated, which I would not have agreed to had accurate information been given. I respectfully request that this matter be reviewed and that appropriate feedback be provided. I believe customers should be able to rely on information given by your representatives. I look forward to your response.
Helpful (0)
|Replies (0)lM
lesego M
1 reviews | Active since Mar 2009
15 Feb 2026, 23:36
Formal Complaint Regarding Misleading Promotion and Service Experience - Billy G Montecasino
I am writing to formally raise a complaint regarding my recent experience with Billy G on 13 February. I made an online reservation on 9 February for 12 February. On 11 February, I received a confirmation call during which I enquired about the 30% promotion and was advised that it would remain valid until 13 February. Based on this information, I requested that my booking be moved to 13 February, which was confirmed. On 12 February, I received a further confirmation call and again specifically asked whether the promotion was still valid. I was once more assured that it was. However, upon arrival at the payment station on 13 February, to my shock was informed that the promotion was no longer valid and was told that the back office"doesnt know anything" I felt embarrassed, frustrated and forced to pay more than i had planned, simply to avoid causing a scene. In order to avoid inconvenience to other customers behind me, I proceeded to settle the full amount(WHICH I STRONGLY FEEL ITS UNFAIR) I thereafter requested to speak to the manager on duty inside the restaurant. Unfortunately, the matter was dismissed with no attempt to investigate or provide a resolution, and I was simply informed that nothing could be done.'SORRY' I find this extremely concerning, as my decision to proceed with the booking was based solely on information provided by your staff. This resulted in me paying more than anticipated, which I would not have agreed to had accurate information been given. I respectfully request that this matter be reviewed and that appropriate feedback be provided. I believe customers should be able to rely on information given by your representatives. I look forward to your response.
0
Replies (0)NS
Natalia S
1 reviews | Active since Mar 2018
29 Dec 2025, 17:07
Bad after service
Had my year end function year, food was lovely and service great. But when it comes to refunds and doing what is right by the customer, there is a huge fuss. Making it a completely unpleasant experience. Still waiting.
Helpful (0)
|Replies (0)NS
Natalia S
1 reviews | Active since Mar 2018
29 Dec 2025, 17:07
Bad after service
Had my year end function year, food was lovely and service great. But when it comes to refunds and doing what is right by the customer, there is a huge fuss. Making it a completely unpleasant experience. Still waiting.
0
Replies (0)MC
LB
Latoya B
1 reviews | Active since May 2024
27 Nov 2025, 11:44
Bad customer service
We were at BillyG with school kids and the staff was not nice, they kept telling the kids to sit down while the kids wanted to dish up mind you it’s a buffet setting. We had a booking of +-250 people. The gate kept the ice cream we had to keep asking for it. The food was 9/10 satisfactory. #BLACKFRIDAY
Helpful (0)
|Replies (0)LB
Latoya B
1 reviews | Active since May 2024
27 Nov 2025, 11:44
Bad customer service
We were at BillyG with school kids and the staff was not nice, they kept telling the kids to sit down while the kids wanted to dish up mind you it’s a buffet setting. We had a booking of +-250 people. The gate kept the ice cream we had to keep asking for it. The food was 9/10 satisfactory. #BLACKFRIDAY
0
Replies (0)JJ