CM
Chuene M
Active since Jun 2020
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Imas welltec
My account has been incorrectly flagged as in arrears, resulting in a missed payment on my credit report. This is preventing me from accessing credit and is causing financial loss and stress. I reported this to Credit Gateways/welltec the lady by the name of (Lindiwe is not taking my and she promised the matter will be sorted today is forever unavailable as per her colleagues)at the beginning of the month and was assured it would be resolved. Despite multiple follow-ups today, no action has been taken and no feedback provided. This is unacceptable. If this matter is not resolved immediately, I will escalate it to Vodacom and the Ombudsman without further notice.
1 reply
2 months ago
Flagged arrears on my credit report
This is my second post on HelloPeter, and I’m still waiting for a response. Your failure to act shows a complete disregard for clients—this level of service is unacceptable.”
1 reply
2 months ago
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
0 replies
2 months ago
Poor service
reported an incorrect arrears flag on my account to Credit Gateways at the beginning of the month and was promised a resolution. To date, nothing has been done. This has resulted in a missed payment reflecting on my credit report, preventing me from accessing credit and causing financial loss. Multiple follow-ups have been ignored with no feedback. This is unacceptable. If not resolved urgently, I will escalate this matter to my employer and Ombudsman. Lindiwe the supervisor she has promised this will be resolved by today however she's no where to be found instead I am being told she will call me back, unprofessional business contact.
1 reply
4 months ago
Paid up letter
I paid up one of my account, now when I request the paid up letter I do not get any assistance, very rude consultants if they dont hang up the Phone they dont answer.
2 replies
6 months ago
Ongoing case
Good day, Looks like the only way to get to you is by complaining, i have ongoing case which i believe i am not being assisted accordingly, i am calling no success. I need assistance urgently.
1 reply
6 months ago
MFC
Good day, I opened a matter with you through Lipco about two months ago, and there has been no progress to date. Every time I call for feedback, I am told that the consultants are on calls and that a note will be left for them to return my call — yet I never receive any feedback. The service I’ve experienced so far is very disappointing and does not reflect what was advertised. If this continues, I will have no choice but to take my business elsewhere. Kindly prioritise my matter and provide a clear update. Thank you.
1 reply
9 months ago
Prescribed letter(MTN)
I am extremely disappointed with the manner in which my matter has been handled. For over a month, I have been transferred from one consultant to another without any resolution. Despite repeatedly asking to speak to a supervisor, I have not received the necessary assistance. I was eventually assisted by Paballo Modise, who confirmed that MTN does indeed have my account and that it is prescribed. All I am requesting at this stage is the official prescribed letter. I kindly urge you to treat this matter as urgent and provide me with the letter without further delay. The continuous poor service, unanswered calls, and lack of accountability are unacceptable. Looking forward to your immediate response.
1 reply
9 months ago
Poor service and lack of transparency .
I am so very disappointed, i app**** for a consolidation loan and I was approved thereafter told to get settlement letters which I did, i called regarding my balance was told that they will take 30% sales agent very arrogant and unprofessional. Im at the stage of taking legal route as I am not getting any help from Imas. I am also being told that I have to pay the letters fee it's too much and frustrating.
4 replies
14 months ago
The best of the best
Awesome experience the service was top notch, I like the fact that they used my exist information and the call was briefly not long. Within few mins my policy was active. My language was also used to simplify the process.
1 reply
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
13 (76.47058823529412%)