National HealthCare Group
Claimed Business
|1.5|4 Reviews (last 12 months)|This business does not respond to reviews
National HealthCare Group
Claimed Business
|1.5
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencelN
lungisani N
1 reviews | Active since Apr 2021
18 May 2026, 11:37
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
Helpful (0)
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lungisani N
1 reviews | Active since Apr 2021
18 May 2026, 11:37
worst service
worst service ever. They provide the worst service ever. they would probably let you die before helping in any sensible way
0
Replies (0)CM
Chuene M
1 reviews | Active since Jun 2020
31 Mar 2026, 04:53
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
Helpful (0)
|Replies (0)CM
Chuene M
1 reviews | Active since Jun 2020
31 Mar 2026, 04:53
National health care/Generic health/ Old Mutual health
I am extremely dissatisfied with the service I am receiving from my medical insurance. My plan clearly provides unlimited GP consultations, yet in practice, I am being denied proper access to a doctor. Instead of being allowed to physically consult a GP, I am often directed to remote channels where I simply describe my symptoms and get prescribed medication via WhatsApp. This is not acceptable. A proper GP consultation should include: Physical examination Vital checks such as blood pressure, heart rate, etc. Proper diagnosis before medication is prescribed Prescribing medication based purely on messages, especially when I am experiencing serious pain, is not proper medical care and puts my health at risk. On top of this, I have had claims worth R7,000 rejected because I could not obtain prior authorisation due to lack of airtime/data and delayed responses from your side. This is unfair and beyond my control. Your processes are: Denying me access to proper in-person GP consultations Replacing real consultations with inadequate remote assessments Delaying care through authorisation requirements Rejecting valid claims due to system failures This completely contradicts the benefit of “unlimited GP visits” that I am paying for. I believe this requires urgent attention and may warrant escalation to the and the . I am requesting: Immediate access to proper, in-person GP consultations Payment of the rejected R7,000 claims Removal or review of barriers preventing physical doctor visits Clear explanation of how this aligns with my plan benefits If not resolved urgently, I will escalate this matter formally. Access to healthcare should include proper examination—not shortcuts. I have been with flexicare before with the previous company I have never struggled like this, pity current company i will have to administer medical on my own, which is not a problem but since you arerecommended i chose you.
0
Replies (0)ZB
Zanetemba B
1 reviews | Active since Jul 2020
27 Feb 2026, 18:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
Helpful (0)
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Zanetemba B
1 reviews | Active since Jul 2020
27 Feb 2026, 18:16
Delay in Authorization
I have been attempting to obtain authorization for more than three weeks, and despite providing all requested information and following every required step, there has been no progress. The National Healthcare Group (under Old Mutual) has repeatedly requested the same documents that I have already submitted multiple times. In addition, they continue to send forms to the various GP practices that my son visited before his condition was diagnosed, even though none of those general practitioners detected, diagnosed, or treated the condition in question. These forms are unrelated to the consultations and seem to be causing unnecessary delays rather than supporting the authorization process. This ongoing delay directly affects my son’s health and well-being. It appears as though the process is being prolonged without valid justification, and as a parent, I find this extremely concerning and unfair.
0
Replies (0)KJ
Keith J
1 reviews | Active since Mar 2009
10 Sept 2025, 14:19
Lack of feedback
I am very dissapointed at the lack of feedback from this provider, it has not been 3 days and no feedback from an email sent and to both offices with the email provided, benefits are vague to say the least.
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