SA
Stacey-lee August
Active since May 2020
20
Reviews
0
Industries
Reviews
20 reviews2 weeks ago
Terrible customer service
Complete incompetence in accounting division they debit u the full amount then say your service is disconnected when u have a technical issue yet the proof is there u paid I wouldn't advise getting a unit from tech 5
1 reply
1 month ago
Absolutely terrible experience
Absolutely terrible experience. I would give zero stars if I could. Not only is the service poor, but they went ahead and debited my account without any DebiCheck authorisation. When I raised the issue and requested a refund, the first agent I spoke to didn’t even bother asking for my details and casually told me it would take 30 days. Since then—no response, no update, nothing. Completely unprofessional and unacceptable. I would not recommend them to anyone.
1 reply
1 month ago
Absolutely terrible experience
Absolutely terrible experience. I would give zero stars if I could. Not only is the service poor, but they went ahead and debited my account without any DebiCheck authorisation. When I raised the issue and requested a refund, the first agent I spoke to didn’t even bother asking for my details and casually told me it would take 30 days. Since then—no response, no update, nothing. Completely unprofessional and unacceptable. I would not recommend them to anyone.
4 replies
2 months ago
Money making ******
I was debited when order was cancelled before it was prepared cause of an incorrect address the following morning refunded and debited again now refusing to refund wow this service is terrible
1 reply
3 months ago
terrible service
Quick to send debi check mandates but when cancellation is requested u wait weeks on end for the debi check mandate to be change to the R300 i think they just want the debits to go off thats how they make money
0 replies
3 months ago
free R170 reversal fees u never get your money
I made a payment to a capitect account which i asked to have reversed i was charge the reversal fee and was telephonically told i will be refunded the EFT amount paid now i receive an SMS saying they cant wow what a bank business should be taken else where .............TymeBank:Our effort to reverse your transaction of R-****.00 on account ***6526 was unsuccessful. Case ID RT-20852.
10 replies
4 months ago
pathetic never ordering from gallitos again
Carmillita.V (Support) <[email protected]> 14:08 (7 minutes ago) to me ##- Please type your reply above this line -## Your request (There was something wrong with the quality of my food - DFD296127491) has been updated. Your ticket id is 69552563. Carmillita.V (Mr D Food ) Jan 16, 2026, 14:08 GMT+2 Hi Stacey lee August, Thank you for sharing your feedback regarding your recent order and for allowing us the opportunity to investigate the matter further. Our investigation has found that you have used internet images to log this query. Following a thorough review, we’ve taken the decision to not offer compensation in this instance. We understand this may not be the outcome you were hoping for, and we’re sorry for any disappointment caused. Please note that this decision is final. Thank you for your understanding. Regards, Mr D Team Carmillita.V Stacey lee August Jan 16, 2026, 13:58 GMT+2 thats what i have On Fri, 16 Jan 2026 at 13:52, Staceylee August <[email protected]> wrote: see attached Attachment(s) Picture1.jpg 9dc2c45a-fae2-4282-93d****67e0512589.png Stacey lee August Jan 16, 2026, 13:52 GMT+2 see attached Attachment(s) 9dc2c45a-fae2-4282-93d****67e0512589.png 9dc2c45a-fae2-4282-93d****67e0512589.png~RF5622982.TMP Carmillita.V (Mr D Food ) Jan 16, 2026, 13:48 GMT+2 Hi Stacey-lee Thank you for your feedback regarding your recent order. To help us investigate the issue with the food quality, could you please send us clearer images of the meal you received? This will assist us in resolving your concern more effectively. We appreciate your cooperation! Kind regards Carmillita.V Stacey lee August Jan 16, 2026, 12:49 GMT+2 thats what it looked like Attachment(s) 9dc2c45a-fae2-4282-93d****67e0512589.png Stacey lee August Jan 16, 2026, 12:25 GMT+2 the livers and rice was under cooked tasted like food from a can
0 replies
7 months ago
paying twice same delivery
I just received a delivery with nothing in the bag my money was returned for the goods but i paid twice for the same delivery really terrible
0 replies
8 months ago
Poor service
Hi TymeBank, I’m following up on my ***** case. It was closed the same day I reported it, and after escalating, I was contacted on Monday, 13 Oct and told a goodwill payment would be made by end of business that day. It’s now Wednesday, 15 Oct, and I haven’t received anything or any update. Please confirm what’s happening with both the goodwill payment and my ***** case as this has been delayed too long.
1 reply
8 months ago
no wrongdoing on the part of the Bank
I have yesterday experienced a loss of money from my account which contacted ***** the then blocked my account to investigate this is the response I received ....I am being treated unfairly I have not delinked my app on my phone but this was achieved by a *****ster so how safe is Tyme bank. Your TymeBank ***** Case: GFD-316267Inbox DoNotReply CustomerCare <[email protected]> 8 Oct 2025, 21:53 (11 hours ago) to me Dear STACEYLEE ROCHELLE AUGUST, We have finalised our initial investigation of your ***** Dispute case. Our investigation revealed that there was no wrongdoing on the part of the Bank and that your personal information was compromised.
1 reply
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)