NM
Nasha M
Active since May 2020
11
Reviews
0
Industries
Reviews
11 reviews2 weeks ago
worst nightmare
i booked for me and my friend for a few days at park central rosebank (24th-26th june)and my bank account was debited and I cancelled the booking within 24 hours of booking and i was refunded and booking.com debited R2000 from my bank account for no reason and now my bank account is on a minus because of them,i want my money as i cancelled the booking within 24 hours and i dont know what the R2000 is for..the booking was for Portia Madihlaba
0 replies
10 months ago
Worst service at steers Grosvenor crossing
I am good got to steers at Grosvenor crossing and placed an order and waited as per usual and I thought my order was ready and I gave the lady my slip and with an attitude and I a rude wat she looked away and said my order is not ready and after she gave me my order she kept on laughing off at me with her other colleagues.. This is totally unacceptable!!!
1 reply
14 months ago
I called and spoke t...
I called and spoke to Mandla as my network was down and he made sure he escalates my query so the technician can come soon as I am working from and technician his name is George came on time and fixed the network
1 reply
21 months ago
worst service ever !
WORST SERVICE EVER ....placed an order and paid customs ..as per Buffalo website they deliver orders Monday to Friday from 8am to 5pm but on Monday 2 September 2024 i received an sms and email that states my order is out for deli very ,i waited and waited i did not receive my order then i received missed calls at 20:30 when i called back the number it was the Buffalo delivery person(a woman) saying they were trying to make a delivery imagine at 8:30pm at night and the person promised me i will receive my order the next day before 12 noon ,i called and called the driver(a man ) was promising he is on his way when i call the buffalo call center at 15:50 i spoke to a consultant named Portia who ddnt even care to ask for my tracking number and con firmed thAt yes some of the drivers do deliver till 8pm and when i asked why she could not answer an asked to speak to the supervisor and she put me on hold and said her supervisor Ayanda is still busy on the other call and she will call me back and when asked the consultant what mind of customer service they are running as she did not ask for tracking number she asked if there anything else i need assistance with!tracking number BUFZA6QH12064MTYQ
1 reply
23 months ago
worst service
i booked a stay for the weekend at Masingita towers via booking.com and the booking.com app allowed me to book and pay and later on the day i was told by Sherriff from Masignita that the place i booked is already taken and that i should cancel and get a refund and when i cancelled i bieng told i will recieve my refund 7 to 12 days ..how does that make sense?how can i book an other place without my refund
0 replies
34 months ago
DCC CLAIM IS THE WORST
i took my faulty decoder to the dstv walk in center in randburg on sunday morning the agent at the walk in center named ndima sambo tested my decoder and confirmed it is faulty i id advise him i have insurance on the decoder and he said because the decoder doesn't have a warranty sticker he cant assist assist i must send an email to [email protected] which i did and the email address does not work i also sent an email to [email protected] and nervon vander merve called to advise he cant assist i must sent an email to [email protected] SOMEONE BETTER call and ASSIST with this decoder and claiming via DCC...
2 replies
44 months ago
Worst customer service experience
Spoke to a consultant named Zanele on Friday morning to inquire about my parcel and I received the worst customer service ever the consultant does not even know the hold process for putting a customer o on the Hold what kind of business are these people running how can you say to a customer "you asked for a supervisor so what" I spoke to the supervisor named Lulama and she promised to resolve the query and call me back even now!!!!
1 reply
47 months ago
Worst service
RAM service is the worst ...i was supposed to receive my parcel today but the driver lied and said he tried to call me but no one tried to call me for delivery i have called the contact center from 11am and was promised they will get back to me but till now and i need my parcel as i am traveling tomorrow morning ...one of the consultants i spoke to her name is Leean said i will get assistance within 45 minutes but im still waiting i also spoke to Felicia who put me on old for more than 11 minutes then dropped the call...WHAT BAD SERVICE
0 replies
56 months ago
Fnb ewallet
Hi I am not banking with fnb but I use their ewallet service and someone send me money through ewallet and I cannot access the ewallet as it is block and I called fnb so many times and no one can help me they keep on making empty to call me back or put me on hold for so long …my first call to fnb we spoke to Irene/Iris and she said the person that sent me money reversed the money and when we called the second time she said sorry actually the fraudulent department blocked my ewallet she did put us through the fraudulent department and the lady from the fraudulent department said her colleague is the one that blocked the ewallet and that she will ask for more information and call us back we waited for more than 5 hours no one called us and we called back another agent said our matter has nothing to do with the fraudulent department and she will ask for more info from their supervisor and put us on hold for more than 15 minutes with no help this is the worst service
1 reply
65 months ago
Payment allocation
Yesterday morning I used the mr price app to place an order and I paid using card payment and I did get a notification from the bank that money was deducted from my bank account but on mr price app it states I haven’t paid for the order and I called the mr price contact center immediately and gave all my details and was advised to wait for 25 hours which I did with no response and I called again this morning and I spoke to sithembile gumbi and now I am bieng told to wait another 24 hours just for payment allocation which I believe this matter should not take this long to be resolved as it is not my fault and no one from mr price has called to advise on what is happening
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)