SN
Sharon N
Active since May 2020
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
Incompetence and Lack of Resolution Regarding Unauthorized Account Activity
I am writing to express my deep dissatisfaction with the service I have received from MultiChoice DStv regarding unauthorized changes to my account and the subsequent handling of my concerns. Over the past few weeks, I have been dealing with ongoing issues related to my DStv billing, which seems to change unpredictably. I have received multiple calls informing me that I am owing on my account, despite having made no such purchases or upgrades. Upon contacting DStv, I spoke with three different consultants and a supervisor, all of whom provided conflicting information. The supervisor even claimed that I had logged into my self-service account to make changes, which is completely untrue. It has become apparent that someone is hacking into my account, upgrading packages, and purchasing movies without my authorization, causing a significant increase in my billing. I have repeatedly requested the cancellation of some of my packages, but to date, nothing has been done. This lack of action and accountability is absolutely unacceptable. To resolve this matter, I urgently require the following: Detailed information on who has been accessing my account to upgrade packages and purchase movies. There must be records in your system indicating this unauthorized activity. An explanation as to why no one at DStv can provide me with this information or take the necessary steps to secure my account and rectify the billing discrepancies. I have spent nearly five hours on the phone with DStv, investing both my time and money, yet the issue remains unresolved. This level of incompetence is highly frustrating and is causing me significant stress. I demand an immediate response from a senior manager or the CEO today. If I do not receive a satisfactory resolution, I will have no choice but to escalate this matter further. I expect this issue to be taken seriously and resolved with the urgency it deserves. Vincent Rajoogopaul 0833247841
5 replies
53 months ago
Compliment to Kwando and FNB Bank
Compliment to Kwandokuhle Dau my private banker from FNB. i Had a huge challenge with my studies and required urgent funds to pay for books, fees and registration. Kwando was so helpful with the right guidance in regards to financial advise: 1) she got back to me on time with feedback and also escalated the questions she was not able to respond. 2) She is very knowledgeable on the financial products offered 3) She gave the different options Thank you and also thank you FNB Bank you are the best bank... I will continue banking with you for the rest of my life- you have the latest digital / technologies - the online banking facility makes my life soooo easy to transact, check my balances, and a whole lot of other features.
1 reply
55 months ago
Inferior Quality sold to me
I spent close to 50 000 rand at House of Saleem Glen store over the past year- This means that I have been a loyal customer... and need to be treated with care. I bought a glass coffee table in 2020.... 5 months later the glass fell off but did not break, I then took it back as I was said that they cannot exchange it but they will fix it- with convincing they claimed that the coffee table was exchanged. I picked this up from the store, took it home only to find out that this coffee table was inferior as the swivel glass was touching each other when turned. I then immediately called Saleem who said that this is strange and that I am the only customer complaining and that they sold a lot of these. I then left it as is until 2 moths later the glass fell off again. I called Saleem on the 1 December to inform him that the glass has fallen again and explained that this is a risk because my mom could have gotten hurt and she is 76 years old- The response I received from Saleem was that they cannot give me a different coffee table they will fix it again but I must wait until next year. What type of service is this for a reputable Company. I am under no circumstances taking this coffee table back- I want an upgrade even if is any cheaper coffee table. To mention that I had tried calling the store at-least 5 times from the morning and no one was prepared to help me.
0 replies
57 months ago
Absa life- terrible service from consultants
My Absa bond was fully paid up and settled in February 2020. I received an SMS 2 weeks ago to inform me that I would need to pay an amount of 7032.83 to Absa life@ease. I then sent an e mail to retentions with the documents, a copy of my ID and the paid up statement. I then contacted the financial advisor who referred me to Absa life. I called and spent about 20 minutes on the phone to speak to someone only to be advised to resend a letter cancelling my policy and a copy of my ID which I did. I called a day later to confirm if the documents were received only to be told that I have had to resend the documents which I did and was advised that it would take 10 days for the claim to be cancelled. I asked the consultant for a confirmation email that my debit order has been cancelled she advised that its a cash deposit and it takes 10 days. The service I have received is not up to standard. Can I have feedback on confirmation that the policy has been cancelled and when will I be paid out.
2 replies
65 months ago
Samsung TV- awaiting exchange
Please note that I purchased a television at the Makro store at clear water mall on November 25 2020. I purchased the 75" Samsung TV at 49 000. The TV stopped working on the 1 February 2021. I called Makro they provided me with a reference number and said that someone will contact me. I waited for 4 days for a call from Makro they provided me with a reference no and said that samsung will contact me to exchange the TV. A product specalist then came to my home to check the TV out. I am without a TV for almost 3 weeks with no Joy. Samsung promised that they would contact me but in vein. I am still waiting for me TV to be exchanged. How does a TV so expensive is faulty within 2 months of purchase and the service from Samsung is so poor.
5 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)