KS
Katlego S
Active since Feb 2020
8
Reviews
0
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Reviews
8 reviews1 month ago
Complaint: Ultra Liquors Voortrekker – Handling of deceased estate matter
I would like to lodge a complaint regarding the handling of a deceased estate matter by Ultra Liquors (Voortrekker branch). The licence holder passed away last month, and the estate is currently in the process of being formally reported. An executor has been nominated, although formal appointment is still pending. As part of the estate intake process, I requested a statement of account from the Voortrekker branch, which I am still yet to receive. However, what is more concerning is how the matter has been handled. The store manager (Yvonne) engaged directly with individuals claiming authority over the estate without requesting formal documentation or verification. This contributed to a confrontation at a private residence involving family members during an already sensitive time. Following this, stock was collected from the premises by the deceased’s children while the estate process is still underway and before any formal authority has been confirmed. I escalated the matter to the regional manager (Etienne), who advised that he would respond by the following afternoon. No response was received within the indicated timeframe, and no further communication has been provided. While I understand that not all individuals involved are legally trained, this is precisely why clear internal processes should be followed when dealing with matters of this nature. At the very least, basic verification should take place before engaging with third parties in a deceased estate. This situation may appear minor on the surface, but it has resulted in unnecessary confusion and distress. I believe this matter could have been handled better.
0 replies
10 months ago
I’ve received my panic button
I’ve received my panic button. After almost a year!!! Thanks for your service. Next time I will cancel.
1 reply
60 months ago
Dishonest and slimy drivers
I had a parcel that was due to arrive today. Unfortunately, due to the noise levels at my work place, I didn't hear my phone when Ram called. When Ram courier service's driver finally managed to get hold of me, he asked me whether I drive and told me that I should meet him at Wonderpark shopping complex to collect my order. Ao? Is this how you do business? Is it not enough that I paid for courier services along with my Netflorist order? In this day and age where women and child abuse and human trafficking are soo rife, now I have to gamble with my safety and collect an order that I paid for? Sies maan!!! La nyela weitse. Di driver tsa lona ke gamorse fela because the driver wants to knock off early!!! They didn't even show up at my house. There were people at my house but because ****** driver thinks he is smart he wants to claim otherwise.
1 reply
63 months ago
Unprofessional Manager
I took in my Mazda CX-5 at Fury Fourways on the 8th February 2021 because of noise from on my front wheels. The diagnosis was that the car has a faulty caliper. They did not have it in stock and no other dealer in South Africa had it. Mazda Fourways would order it and they anticipated to have it in a month. I understood that this was caused by COVID but more than amonth later I'm still not driving my car as they advised me to not driving it. No one at the dealership is able to provide a definite date of when the part will be available including the so called manager - Walter Steffen! During this entire time, I'm the one calling them and trying to get an update. And this so called manager shows no regard and an ounce of SYMPATHY to my distress that I haven't been driving my car. I use my car for business so I've lost valuable productive time because of this inconvenience. Had I known that they don't have the slightest urgency, I would have gone to a different delearship. I pointed this to Steffan and he said "okay"! Please don't bother with Mazda Fury Fourways should your car require a part that's out of stock else they'll be treating you like you're renting your car from them.
0 replies
70 months ago
Pleasant and professional
I wanted to cancel my insurance cover with Miway and I had the pleasant experience of chatting with Kamogelo. A very pleasant and professional call. It didn't even feel like I am cancelling my policy. Times are tough and I will definitely call back to ask for a more competitive fee.
1 reply
71 months ago
Reliable and understanding
I called Miway on the 10th July 2020 to have my premium reduced; due to the lock down, I work from home and drive less. However, because I use my car for business purposes I wasn't able to. Despite this, I asked the consultant to reassess my premium as I would have had the the policy for a full year the next month. The consultant I spoke to then transferred me to his senior consultant - Mpho Rabele. According to him my premium would have actually increased because unfortunately, though the car depreciates, car components don't. This was not what I wanted to hear because one of the reasons of having the premium reassessed is because heyi times are tough. It goes without saying. But, Mpho was very empathetic given the reasons I had provided. He was able to reduce my premium. Furthermore, I was able to take up MiWarranty cover because I didn't wish to renew the one I had as it was costly. The only reason I am not giving a full five stars is because my policy documents are saying something completely different to what I had agreed to. However, I have no doubt this can be rectified. Hopefully, I'll be able to speak to Mpho.
1 reply
77 months ago
Incompetent subscriber collections department
A sim contract was fraudulently taken under my name back in 2018. Since then I've been cleared. A week ago, I personally applied for a new contract which was successful. Now, my line has been suspended because the contract was opened under the previous line. LONA BA KO SUBSCRIBER COLLECTIONS TOLD THE CONSULTANT THAT SHE MAY OPEN THE CONTRACT UNDER THE PREVIOUS. I went to the branch where the contract was opened and explained that my line has been suspended. They called subscriber collections and said the line would be reinstated after five hours. My line is still not working. Just today I've also discovered the number has been deleted. I DO NOT WANT THE CONTRACT longer and would like my line to be reinstated. Kopa le sa nketla mo go wrong la debita account yaka this month!!
3 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (50%)