EG
Erik G
Active since Jan 2020
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Not confirmation, no delivery
I bought a box from them online on Monday the 27th April 2026. They said it would take 24-48 hours to deliver. I never received a confirmation from The Courier Guy, only from Payfast. Later when I couldn't find a confirmation mail, I thought perhaps it didn't go through so I ordered another one, after which I received another order confirmation from Payfast and not The Courier Guy. I have to date not received either box. I contacted them via e-mail, the consultant seems to have ignored the details and attachments is my first e-mail. I explained I sent everything, sent it again and I haven't received a response. They also don't answer on the WhatsApp help number...
2 replies
2 months ago
Suspect Practices
I ordered a Nvidia Shield Pro, not a cheap tv box. I opened it, started it up, it said there was an update and I installed it. After browsing for a bit the unit froze and restarted. I ran some apps and they apps would intermittently just crash upon initializing. I immediately packed it back in the box and contacted Geewiz. After a bit if back and forth they arrange to pick up the unit. This was within their 7 days for defective units. Days later they sent me a notification "the unit is working perfectly" and send me a short little video of a successful start up and apps running. I could also cut together something like that. It soon became clear why they did this. I was suddenly on the hook for the courier fee as well as their 10% fee for the scratches that just appeared after I had it out of the box for all of 10 min. They refunded the balance today but these practices seem suspect at best and disengenous at worst. The replacement unit (Google Streamer 4k) I ordered in the meantime arrived in a broken box that had clearly been opened before and a dirty unit indicating it was second hand. At least it is working perfectly. I will not be buying from them again and I would strongly discourage anyone else from using their services
0 replies
3 months ago
DON'T TRUST THIS SITE
I purchased a bed base from them on the 27th February 2026, on Monday the 4th I moved into my new place and saw it wouldn't fit. I then contacted them via WhatsApp (seem to be more responsive there). He asked why the cancelation, I explained and was told it would take 5-7 days for the refund. I contacted them yesterday because I hadn't received confirmation on email only via text. They ignored my messages, I contacted them again today and they ignored me. Seems they just happily took my money and have no intention of giving it back
1 reply
11 months ago
FNB just couldn't care less
I recently had an issue with a personal loan from FNB. I followed there instructions to resolve the issue but when FNB had to do something, suddenly they were "unable", translation unwilling to help. My private banker logged a complaint on my behalf and I logged one as well. It has been 3 weeks. After the first week I got an e-mail stating it would be resolved and I will get feedback within 5 days. I am still waiting. Contacted them doesn't work and I just get told I will receive feedback soon. I have been an FNB client my entire adult life and I have a private client account, I am just so shocked that FNB seems to have absolutely no regard for it's loyal customers. I can't state it in any stronger terms, I am disgusted.
1 reply
12 months ago
Disgusting Apathetic Customer Service
I took out an FNB consolidation loan and accidentally selected my ABSA vehicle finance account as one to be settled. Realizing my mistake I contacted FNB. I was told I would need to contact ABSA to arrange a refund. After 3 weeks of arguing with ABSA they agreed to refund the money but insisted FNB send instruction. I contacted FNB account and was told it was escalated to the correct department. It has been an entire week and ABSA has not even received instruction yet. They consider the matter closed and cancelled my debit order for the installments. I have been a client my entire adult life and I am a "private clients" account holder, which costs a pretty penny each month. During business hours I am at work and can't really take phone calls which is why the chat function on the FNB app is so helpful. Today, however I was passed between departments 6 times with no one willing to give a straight answer and seemingly just passing the buck. As a last insult I was then suddenly put back in the chat cue. I am appaled by this level of so called custome service. If this is the way FNB treats it's lifelong customers and "private client" account holders, I don't wanna know how they treat the rest.
4 replies
12 months ago
Pathetic, Apathetic Customer Service
I took out an FNB consolidation loan, they settled my ABSA vehicle account in error. I have been trying for 2 weeks to get a refund with no success. Every e-mail seems to generate a new reference number and get a new agent. Because it was a consolidation loan, there is no POP. The document FNB sent me to prove the payment is apparently not good enough for ABSA. Basically they are refusing to refund me. Can't believe I have to get lawyers involved to resolve this. Pathetic customer service.
9 replies
20 months ago
Shortchanged and dismissed
I bought USN's creatine monohydrate from P&P ASAP, on the app it clearly says "100g + 100g". USN runs the same special (2x 100g tube) on their website and the price is similar. I received one 100g tub for R219.99. Unless PnP sells it for double the price as the supplier and labeled it wrong on the app, something seems wrong. I contacted customer service and was told "The item is labelled as one. Check the weight of the product". Then she simply closed the ticket, my e-mail response was blocked and undelivered. Maybe PnP should "check the weight of the product"!
3 replies
28 months ago
Vodacom makes it sound like you only have two options
I am leaving my current residence at the end of February. I phoned to cancel my Fibre mid January. I state I want to cancel, the rep tries to hard sell me on taking my contract to next premises. I explain I don't need it, there is a line there. She says "always best to have your own" I said "no I don't need it". Then she says "you can take the contact with you OR transfer it to someone else" That makes it sound like I only have two options... So I rep**** "I don't know how the transfer works" She explains and sends me the forms. Filling in the forms I realize I am on the hook until someone takes over the contract. I phone Vodacom and told I could just cancel, she says "you haven't contacted us before the 25th about this" I argue and say "I definitely have". Then suddenly she "can see I have contacted them". Then when I say I want to cancel she informs me it is "one calendar month", so I have to pay for an additional month I don't live there. Admittedly I lost my temper because the rep kept repeating that the previous rep "gave me the option to transfer", even though I explained if you only give me two options though I phoned to cancel, that makes it sound like canceling isn't an option. Ridiculous
2 replies
30 months ago
Online / contact services don't work
I ordered a device through FNB, I requested it should be delivered to my home address since it was a big item. The courier phoned me later in the day asking if the driver phoned me, he hadn't. They said he attempted to deliver. I explained it would have to be on a Friday afternoon after 16:30. The rep said they would make a note, I said they could deliver anytime the Saturday. I phoned the Saturday only to find they were closed. I tried changing my delivery date / address on there website but it said my contact number was "invalid". The Monday a rep contacted me and asked if the driver contacted me, again I said no. Apparently they attempted delivery on the Friday and the Monday morning. I explained about the website, after I left two messages on the website as well without reply. I asked if I could change the delivery address to my work address. He said I could, I asked if they would delivery today (Tuesday) because I would make arrangements to get the device home. He said they would deliver today. This morning I got a message from FNB saying the delivery was canceled because of 3 failed attempts. I contacted Digital Planet but she merely sent an e-mail to RAM couriers. I tried contacted RAM but the line dropped out after I gave my number. Poor service, why have these online services in place if they don't work and you don't check them. I made arrangements for nothing...
3 replies
34 months ago
The name must be ironic
I bought my first item from them. Minutes after I found a similar item that was better value. I e-mailed customer service and asked if I could swop it out since the order hadn't been shipped yet. It was actually R4 cheaper and the customer service representative said it wouldn't be a problem, they could change it on their end. I ask for an order confirmation and was told "noted, thank you". That was Monday, I e-mailed each day and got no response. I phoned and despite being "number 1 in the cue" for 20 min, no one answered the phone. Trying to cancel the order, get a refund and forget about this horrible company, but how, when there seems to be no way of contacting them...
0 replies
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1 Star
15 (100%)