MM
Moloko M
Active since Jan 2020
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Friendly, helpful ag...
Friendly, helpful agent thank you Shasin Madurai and Keabetswe Marlene
1 reply
27 months ago
*****ulent company
Warning! if you ever come across this website, do not, I repeat do not get tempted to buy anything from them, they are a ***** company based in Abuja Nigeria, so stay away.
0 replies
28 months ago
Thank you for checki...
Thank you for checking out if I was ok Lesego Mthembu
1 reply
29 months ago
Percy is my rockstar...
Percy is my rockstar, patient, quick to respond and he just don’t give a customer service, he builds a relationship with customers
1 reply
30 months ago
Lack of sympathy towards customer service and frustrations
**** of a delivery company, they don’t even the decent to call a client if they are lost or cannot deliver parcel. On top of that the call centre number doesn’t work most times, you literally have to call the number several times before you can go through nor do they respond emails. I made an order from Daniel Wellington on the 29 November and I’m still waiting for it to be delivered, and when I call it’s one thing after another. At least have decent to do proper customer service
1 reply
41 months ago
Unhappy
They actually do not deserve any star, that's how bad their customer service is. Order Pringle clothes on 28 December 2022 and I am still waiting even today, instead, the only thing I am getting is apologies on top of apologies and tracking numbers, whatever happened to make sure there is follow-up until the client receives their merchant :( on top of that they are using the worst Courier company called Aramex
0 replies
48 months ago
Horror Retail company
First of all, there is no written disclaimer stipulation whatsoever Exchange and Refund policy for the Establishment and on top of that their proof of purchase is a bank terminal slip or package which is also not stipulated anywhere in the shop or has been advised by the shop attendance. Their prices fluctuate based on how good your negotiation skills are and even they cannot give you the same price for one product. Now I bought a cable with a guarantee that it is the best and should not give me problems, but guess what, within less than 48hours of purchase it stopped working so what do, I return it to the shop hoping for an exchange but only to be met by a Hostile own telling they will not exchange it if it does not have packaging even calling to the extend of calling Security on me ... what a horrific customer service
0 replies
69 months ago
New Payment System a total fail
The recently uploaded payment system by EDCON is a total fail, they cannot tell Customers outstanding payments, if a payment doesn't go-through they have to call head office/ Support Center for clarity and they at the end, they take forever to respond to calls or understand, what the issue might be. Like you end up not being interested in doing any form of business with the Shop.
0 replies
72 months ago
After Service Support
After my ordeal with the shop for almost 5 months with my Bed exchange dilemma, thanks to Chynell for following up on me and trying to make me a happy customer. Thank you :)
1 reply
76 months ago
When you enter a furniture shop and feel at home
They're After-purchase customer service is spot on, after what I had experienced at UFO, they top the chart. They constantly keep following up on me as to how I find the product I purchased, any of the product I bought should the quality be questionable they are willing to replace without fuss, entering their premises you feel at home, everyone will constantly ask if you are still ok at all times.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
3 (27.272727272727273%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
5 (45.45454545454545%)