Active since Mar 2009
23
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Reviews
23 reviews2 weeks ago
Terrible treatment at the hands of rude Discovery Vitality device call centre agents (Bukho and the previous agent)
To Discovery Vitality I had absolutely the worst experience from the Discovery Vitality device team, particularly Bukho around 16:00 on Tues 26 May 2026 when she was patched through to my number on 068 1933 221, and the call centre agent before her (from 15:51 pm onwards). I was querying why I wasn’t receiving my Garmin device rebate even though I have been meeting my weekly & monthly active goals for multiple months since I got the device (vivoactive 6) in Dec’25. I upgraded in Jan 2026 to vitality premium and they said that is the reason the benefit fell away. The first call centre agent refused to answer my questions and instead said she’d speak to her team and then made me hold for 19 minutes. When she picked up the call again, she was surprised I was still on and even said in isiXhosa that she couldn’t believe I was still holding and then she pretended that she couldn’t hear me any more, the oldest trick in the call centre book - she could hear me fine, I guarantee you, as evidenced by the clarity of the line till then and her snarky comments to her colleagues. Please listen to the call which is recorded; it is totally disrespectful and disgusting. The indignity didn’t stop there as afterwards the agent put me through to the switch aboard again and Bukho was the next agent - look her up, that is the name she supp****. Bukho said that if one upgrades one’s Vitality plan then the Garmin benefit falls away. So I asked her to show me where in the terms and conditions it says this and Bukho refused to find the collateral or read it out but said I should do so myself. After I eventually did her work for her, and asked her where on the benefit t’s & c’s it states that if one upgrades one’s vitality plan that the rebate falls away and she couldn’t state where. That’s because it doesn’t exist, I read it and have it there. The word upgrade or downgrade is not even mentioned in the doc. I then asked if the rebate would be reinstated if I downgraded my Discovery Vitality to Active and she said no, which again, makes no sense. Why would Discovery want to disincentivise their members to do exercise by withdrawing the device subsidy benefit if individuals upgrade their Vitality plans and essentially pay the company more money! Absolutely disgraceful behaviour by the call centre agents and treatment by Discovery. I have been a Discovery Health member for most of my life (over 20 years of unbroken membership) and am one of the early Discovery Bank account holders, plus a Discovery shareholder. I trust this complaint will be taken up with the gravity it deserves. Absolutely disappointed & disgusted! Alexandre Rodrigues
2 replies
2 weeks ago
Worst behaviour from rude Discovery Vitality devices team
To Discovery Vitality I had absolutely the worst experience from the Discovery Vitality device team, particularly Bukho around 16:00 on Tues 26 May 2026 when she was patched through to my number on 068 1933 221, and the call centre agent before her (from 15:51 pm onwards). I was querying why I wasn’t receiving my Garmin device rebate even though I have been meeting my weekly & monthly active goals for multiple months since I got the device (vivoactive 6) in Dec’25. I upgraded in Jan 2026 to vitality premium and they said that is the reason the benefit fell away. The first call centre agent refused to answer my questions and instead said she’d speak to her team and then made me hold for 19 minutes. When she picked up the call again, she was surprised I was still on and even said in isiXhosa that she couldn’t believe I was still holding and then she pretended that she couldn’t hear me any more, the oldest trick in the call centre book - she could hear me fine, I guarantee you, as evidenced by the clarity of the line till then and her snarky comments to her colleagues. Please listen to the call which is recorded; it is totally disrespectful and disgusting. The indignity didn’t stop there as afterwards the agent put me through to the switch aboard again and Bukho was the next agent - look her up, that is the name she supp****. Bukho said that if one upgrades one’s Vitality plan then the Garmin benefit falls away. So I asked her to show me where in the terms and conditions it says this and Bukho refused to find the collateral or read it out but said I should do so myself. After I eventually did her work for her, and asked her where on the benefit t’s & c’s it states that if one upgrades one’s vitality plan that the rebate falls away and she couldn’t state where. That’s because it doesn’t exist, I read it and have it there. The word upgrade or downgrade is not even mentioned in the doc. I then asked if the rebate would be reinstated if I downgraded my Discovery Vitality to Active and she said no, which again, makes no sense. Why would Discovery want to disincentivise their members to do exercise by withdrawing the device subsidy benefit if individuals upgrade their Vitality plans and essentially pay the company more money! Absolutely disgraceful behaviour by the call centre agents and treatment by Discovery. I have been a Discovery Health member for most of my life (over 20 years of unbroken membership) and am one of the early Discovery Bank account holders, plus a Discovery shareholder. I trust this complaint will be taken up with the gravity it deserves. Absolutely disappointed & disgusted. Alexandre Rodrigues
0 replies
19 months ago
ABSA Home Loans team/ Sindisiwe impress
I was assisted by Sindisiwe Maiyo of ABSA Home Loans, and can highly recommend both her as a home loans service consultant as well as the company, for going the extra mile to make me a satisfied client and helping me with my query, and in so doing, retaining my long term business. The company and Sindisiwe responded timeously and courteously, and I’d like to thank her and her team at ABSA for their great work and service. Keep up the stellar efforts!
1 reply
56 months ago
Luno refuses to close my account - unethical & terrible service, beware!
Hi Luno, I tried to close my account on 16 Oct’21 and cleared out my wallet and filled out the account closing form but it is still not closed. Please close asap. Your terms and conditions specify I have that right and the popia act dictates that I can request my personal information to be deleted. Kindly action, regards, Alexandre Rodrigues, email: [email protected], support ticket: 217842
1 reply
69 months ago
EasyEquities tax directive STILL incorrect, almost a month. Terrible service
Hi EE I tried to file my tax return at the start of Sept but it said there was a lump sum processed but not reflected on my IRP5, i.e. the tax directive was in error. Kindly rectify; I noticed that on the TFI section, your tax directive didn't include my tax free investment contribution. Please let me know when it will be sorted/ next steps. I logged an EE Helpdesk ticket 3 weeks ago and still no resolution - that is unacceptable! Concerned, Alexandre Rodrigues
0 replies
69 months ago
FNB unlawfully charging fees on my account : unethical
Checked my FNB easy account and found an unauthorized fee from FNB for over R400 titled “bank adjustment DR SD3GRNVS” but when I phoned the call centre no one can tell me what charge it is for. This is unethical and I need this refunded. Shocking service
1 reply
69 months ago
Virgin Money credit card and ABSA: terrible service, online portal still not working
Haven’t been able to login to the virgin money online portal since yesterday (16th Sept) and it’s still not resolved by 17 Sept! Two full days of not being able to bank. This is clearly orchestrated by Virgin and ABSA given the former is pulling its credit card from SA. Pathetic service
1 reply
71 months ago
Mweb won't let me cancel my fibre and want to charge me over R3,000 to cancel when they didn't need to install (only activate the router)
I’m moving house where there is already fibre and I requested my Mweb fibre to be cancelled on 1 Aug. I still have no response from Mweb - I need confirmation that the service will be ended by 1 Sept. I started the service on 16 June this year and requested cancellation on 1 Aug 2020. Fibre was already installed at my place, the technicians only had to setup the router. I have received no call from Mweb and when I have called them they said the cancellation would cost over R3,000 but my place already had fibre into my lounge, the team only had to activate the router (so I should only pay the pro-rata portion of the ~R500 activation fee, not an installation fee too). I am also still waiting for the cancellation quote. Very unhappy.Please respond, Alexandre Rodrigues [email protected], account 56374054, cell 082 497 6453
0 replies
75 months ago
Telkom fixed LTE data SIM not working; no access to the internet, poor service and no response from Telkom
My fixed LTE data sim is no longer letting me access the net but I still have data left. Need to work, please sort out urgently! My data sim number is 0682815160. Frustrated, Alex
0 replies
76 months ago
Nuraan from Discovery Health made me stay with my medial aid - excellent service
I want to thank Nuraan van Noie, Social Media Consultant for the amazing customer service in resolving my matter related to a claim for my son's medical emergency. Matteo had to be admitted to Herm**** Mediclinic for the Adenovirus and Discovery initially rejected my claim as the hospital was outside of the Delta network but after motivating for this to be reviewed due to the seriousness of his illness, this was overturned, in no small part thanks to Nuraan, Her efforts are highly commendable and she is an absolute asset to Discovery - I was seriously thinking about cancelling my medical aid but for her intervention in solving my query. A stunning person, she deserves recognition at your company as someone who goes the extra mile for clients. Thank you Nuraan! Alex Rodrigues
2 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (17.391304347826086%)
1 Star
17 (73.91304347826087%)