AT
André Thomashausen
Active since Sep 2019
17
Reviews
0
Industries
Reviews
17 reviews7 months ago
The Horror Bank
The horror banking experience: With a delay of hours, their forever dysfunctional system selects you in the middle of the night as its next torture victime. It decides to consider a perfectly ordinary charge to your credit card as suspicious. It sends an email instead of a phone alert. The email threatens you with a card cancellation meaning burdening you with a long branch visit to "apply" for a new card, a week long wait for finally getting the new card, after a dozen irritating calls by a totally hostile and again dysfunctional courier company. Plus the cost of it all to be charged to you. Plus days of updating payment information with all those services that get paid by debiting your card. A grand disaster. So your only hope is the call to the ***** line to confirm the flagged transaction. You cant do it by simply replying to an SMS. No, the system wants to be overtoweringly important in your life. So on an otherwise beautiful Saturday morning you wait 12 (!) Minutes in the line to be connected to a call centre lady who is forced by the system to do the full identity verification ritual. After many other absurdities, it forces you to switch on your laptop to confirm 5 random credit card transactions over the last 5 days; who can remember all card transactions over 5 days? Every 2nd sentence gets cut off by the dysfunctional phone exchange operated by Standard Bank. You tremble in fear that the line will drop and you will have to start all over again. But it is your lucky day. After 25 minutes you finally get to confirm the flagged transaction. Your card suspension will be lifted. The system is happy. AI was fed another human as a throphy. And Standard Bank compliance can add another notch to justify their forever growing self-importance, to yye detriment of its shareholders and clients.
1 reply
8 months ago
Double dipping as a business model
Allport Cargo Services are confusing everyone by demanding payment for import duties already paid to and confirmed by Fastway Couriers, the Temu Couriers. Maybe Allport business model is to de***** Temu customers, trying to be paid for what has already been paid? Or is it all just admin and accounting and communication incompetence?
0 replies
10 months ago
TEMU OPERATES WITH IMPORT ****MERS IN SA
Terrible and dysfunctional system. Payments are made and deducted from your cargo but ACSPAY reports "an error with your transaction" and does not credit the amount. The phone number given for queries or help, 087 2654094 is not in service. The Whatsapp connect help button connects to a bot that only delivers one and the same anwser: "we are experiencing some technical difficulties". No way to get any assistance. Do not order form TEMU as they deliver the goods to Allport Cargo Services who are either totally *********** or total ****mers.
0 replies
48 months ago
ERVYSHOP CHAMPIONS OF MISCOMMUNICATION
Shambolic, dishonest. Ordered and paid on 23 May. Order confirmed 7 days later on 1 June. On 8 June they notifed me that the ordered items had been delivered and that I should celebrate and be happy and praise them. But nothing was delivered. After many endless phone calls and repeated emails they keep asking me by email to confirm a delivery that never took place and they refuse to engage on the problem of non delivery.
0 replies
51 months ago
Top Kudus to Afrihost Fibre line managment and customer service
For months Afrihost staff patiently put up with my complaints about intermittent carrier loss on my Openserve fibre line. The fault was near impossible to identify as the internet connection would drop for sometimes 20 or 30 seconds only, but enough to collapse a zoom session. I finally listened to an experienced Openserve engineer, prompted by Afrihost complaints to Openserve. He warned me that these issues had been experienced with my type of router before (Netgear Mesh system). I invested in a new Google Nest II mesh system and all my problems are over, total stability, best speeds and 100% reliability at the obtimal AFRIHOST pricing levels.
0 replies
51 months ago
Outstanding competence
Job no 62161 totally outstanding screen replacement job on a rare Lenovo Yogabook. They found the spare part that nobody could source at a best price and the repair returned the macine as new. Simply great. Competence comes from being competent!
0 replies
51 months ago
ZAPLIUM Ruthless SMS scammers
Terrible and ruthless. They mange to somehow get into your Vodafone account and subscribe you for 7 Rand per day for delivering NOTHING. The cunning is that the SMS informing you that you been subscribed unless you cancel is hidden from you in your SMS spam folder. All we can do is curse them. Vodacom holds out that the customer has to request a service and then again actively confirm they signed up for a specific service. The confirmation note must show the details of the cost of the servicedoesn't care and deducts the fraudulent charge without asking for proof that a actual subscription was made. But Vodafone does not do that. They promote scammers because the get to keep up to half of the stolen funds.
0 replies
55 months ago
Another incompetent SOE
Openserve is yet another disgrace of South African incompetence and maladministration, contributing to its forever worse ratings. They cannot keep a fibre connection stable for more than a few hours at a time.
0 replies
58 months ago
The decline of what used to be a respected bank
Standard Bank Centurion Branch has a delinquent or absent manager. Only 2 autobanks left at the entrance to the branch and both out of service for hours whilst inside the branch plenty of employees are chatting and having a stress free time. To try and ask them to reset or switch on the autobanks is impossible. Anybody entering the branch must stand in line to be screened first by the only receptionist in attendance. Some 40 people waiting. Nobody bothering to maybe assign an additional receptionist. This has been going on for over a year now that the branch makes clients wait an hour or more in a long line to explain to the receptionist that they are a client and have come to the branch for a transaction and they are not just there as onlookers for no reason. The absurdity of the receptionist as a gatekeeper and intimidator of clients is glaring. All whilst the parking is crowed with beggars and equally pushy and dangerous looking "casuals" pretending to park and guard cars. The mismanagement of the branch is mirrored by the increasingly dysfunctional internet banking platform of Standard Bank. Nightmare is kind word for it. What a decline for a bank that was once tops.
1 reply
64 months ago
Shambolic and unreliable
Totally terrible. None of the websites indicate a phone number or email address that works. How can a large company mislead their customers by posting phone numbers that are disconnected? The number for HP South Africa in Cape Town 021 6724037 demands the input of a pin to connect the caller. Obviously nobody has an HP internal pin number. Hardware repair agents Ensure referred me to a number that requests me to submit my issue to a WhatsApp group run on a UK number. After 3 days somebody responded and ask me to resubmit the information submitted. 3 days later somebody else asked me to do the same again. 9 days later a third person asked me to yet again submit the same information. Nobody available to deal with an actual warranty issue or respond or engage. On a 4th answer some nitwit suggested I should check if my bios was up to date, in response the an SSD HDD crash issue . HP certainly beats every other IT company in the World with their spite and indifference towards customers. Their latest hardware is muddled with HP add ons, incomprehensible confusions introduced into the BIOS and massive bloatware. I can only warn against selecting HP. The markets must punish them until they learn to refocus on the customer and quality control.
0 replies
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5 Star
4 (23.529411764705884%)
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1 Star
13 (76.47058823529412%)