Allport Cargo Services
Unclaimed Business
|1|14 Reviews (last 12 months)|This business does not respond to reviews
Allport Cargo Services
Unclaimed Business
|1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Allport Cargo Services is facing significant customer dissatisfaction, primarily linked to its role processing customs and VAT payments for Temu and Fastway shipments. Customers consistently mention failed or duplicated payments through the ACSPAY portal, with funds being deducted but not credited. A recurring theme is the lack of breakdown for customs charges, which many feel are excessive. Communication is widely criticised, with complaints about unanswered phones, ignored emails, unhelpful WhatsApp bots, and difficulty securing refunds for overpayments. Several reviewers also describe encounters with staff as rude or dismissive.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 13:37
Extremely disappointed
I am extremely disappointed with the service from Allport Cargo Services. Trying to get assistance has been a nightmare. Their phones constantly go to voicemail, and when someone finally answers, they are unhelpful and come across as rude. I was told that my parcel hasn’t even arrived in South Africa and that they haven’t received it, yet I’ve been given conflicting information elsewhere. To make matters worse, I was told twice that they would email me with more details and call me back — and I am still waiting. No follow-up, no communication, nothing. This level of service is unacceptable. Customers should not have to chase basic information or deal with such poor communication. I expected far better.
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 13:37
Extremely disappointed
I am extremely disappointed with the service from Allport Cargo Services. Trying to get assistance has been a nightmare. Their phones constantly go to voicemail, and when someone finally answers, they are unhelpful and come across as rude. I was told that my parcel hasn’t even arrived in South Africa and that they haven’t received it, yet I’ve been given conflicting information elsewhere. To make matters worse, I was told twice that they would email me with more details and call me back — and I am still waiting. No follow-up, no communication, nothing. This level of service is unacceptable. Customers should not have to chase basic information or deal with such poor communication. I expected far better.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 09:40
****mers
Allport Cargo Services used by Temu and Fastway is ****ming people by deducting double payments for customs fees from their online payment page and then refuses to refund the duplicate payments, even when provided with all the proof. It's been 4 months and still no refund, just lies, bad attitude and time-wasting. Please do not support these companies who **** and treat customers like dirt.
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Anonymous
1 reviews | Active since Jan 2020
6 Nov 2025, 09:40
****mers
Allport Cargo Services used by Temu and Fastway is ****ming people by deducting double payments for customs fees from their online payment page and then refuses to refund the duplicate payments, even when provided with all the proof. It's been 4 months and still no refund, just lies, bad attitude and time-wasting. Please do not support these companies who **** and treat customers like dirt.
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Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 06:33
Terrible!
Pretty shocking systems. Payments almost always say 'failed'. Though on my Bank statement is shows that the transaction went through. I had paid now twice for the same customs and VAT. This is either deliberately false reporting to get you to pay again or seriously poor coding on the part of their developers. Fastway are going to have to get their act together as this is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
1 Nov 2025, 06:33
Terrible!
Pretty shocking systems. Payments almost always say 'failed'. Though on my Bank statement is shows that the transaction went through. I had paid now twice for the same customs and VAT. This is either deliberately false reporting to get you to pay again or seriously poor coding on the part of their developers. Fastway are going to have to get their act together as this is unacceptable.
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 15:34
ACS gets its manager Nell Liebenberg to be Gestapo
I requested a breakdown of customs duties. They tried to charge me for something I already received with Pargo many days earlier. Which barely costs anything. Nell Liebenberg called to threathen and browbeat me till i started to record call. Trying to threathen me that I can be charged more tax if I dont behave and pay up what they asked. Why are they so afraid to show why they charge me what they did. SARS needs to stop this madness and clarify customs for us. Im happy to pay taxes but they let these greedy ****ners rob us too. They need to help us when these issues arise
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Anonymous
1 reviews | Active since Jan 2020
27 Oct 2025, 15:34
ACS gets its manager Nell Liebenberg to be Gestapo
I requested a breakdown of customs duties. They tried to charge me for something I already received with Pargo many days earlier. Which barely costs anything. Nell Liebenberg called to threathen and browbeat me till i started to record call. Trying to threathen me that I can be charged more tax if I dont behave and pay up what they asked. Why are they so afraid to show why they charge me what they did. SARS needs to stop this madness and clarify customs for us. Im happy to pay taxes but they let these greedy ****ners rob us too. They need to help us when these issues arise
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Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 04:07
Double dipping as a business model
Allport Cargo Services are confusing everyone by demanding payment for import duties already paid to and confirmed by Fastway Couriers, the Temu Couriers. Maybe Allport business model is to de***** Temu customers, trying to be paid for what has already been paid? Or is it all just admin and accounting and communication incompetence?
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Anonymous
1 reviews | Active since Jan 2020
17 Oct 2025, 04:07
Double dipping as a business model
Allport Cargo Services are confusing everyone by demanding payment for import duties already paid to and confirmed by Fastway Couriers, the Temu Couriers. Maybe Allport business model is to de***** Temu customers, trying to be paid for what has already been paid? Or is it all just admin and accounting and communication incompetence?
0
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 13:11
Report them to SARS
This is what I get from all ACS when asking for a customs breakdown. Their fee takes up majority of payment and tgey still refuse to break it down. As taxpayers id report it to SARS. Thry need to be charged and fined. Bunch of *******. Tgeu asking me fur money abd want to give me an "IDEA OF WHAT I PAID FOR." The invoice is used to declare the goods to customs. No discounts are declared on the invoices and therefore any discount(s) given to you by TEMU do not come into consideration when duty and vat is calculated. The invoice from the courier / clearing company includes a service fee for processing the declaration with customs based on the below. Below is an idea of estimated Vat & Duty Clothing - 45% duty - 15% vat Shoes - 30% or R5.00 per paid highest of the two - 15% vat Household - 30% duty - 15% vat Jewellery - 20% duty - 15% vat
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 13:11
Report them to SARS
This is what I get from all ACS when asking for a customs breakdown. Their fee takes up majority of payment and tgey still refuse to break it down. As taxpayers id report it to SARS. Thry need to be charged and fined. Bunch of *******. Tgeu asking me fur money abd want to give me an "IDEA OF WHAT I PAID FOR." The invoice is used to declare the goods to customs. No discounts are declared on the invoices and therefore any discount(s) given to you by TEMU do not come into consideration when duty and vat is calculated. The invoice from the courier / clearing company includes a service fee for processing the declaration with customs based on the below. Below is an idea of estimated Vat & Duty Clothing - 45% duty - 15% vat Shoes - 30% or R5.00 per paid highest of the two - 15% vat Household - 30% duty - 15% vat Jewellery - 20% duty - 15% vat
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2025, 16:44
Beyond hopeless dummy company that guesses taxes due
I buy from Temu fairly frequently have had multiple issues with ACS. They dontbman phones, they don't respond on whatsapp and ive writtennthm 20 emails to their custom demands but got no responses at all. They do not break down customs charges abd **** us and do not habe user friendly pay system. It declines. Says it paid then says its not and dues not uses virtual cards. Fastway and Temu will lose clients as I will just return items till Temu learns to listen to clients feedback on ****ming. They also called me claiming to be temu when I did not pay charges
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2025, 16:44
Beyond hopeless dummy company that guesses taxes due
I buy from Temu fairly frequently have had multiple issues with ACS. They dontbman phones, they don't respond on whatsapp and ive writtennthm 20 emails to their custom demands but got no responses at all. They do not break down customs charges abd **** us and do not habe user friendly pay system. It declines. Says it paid then says its not and dues not uses virtual cards. Fastway and Temu will lose clients as I will just return items till Temu learns to listen to clients feedback on ****ming. They also called me claiming to be temu when I did not pay charges
0
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