

Allport Cargo Services
Based on recent customer reviews, Allport Cargo Services is facing significant customer dissatisfaction, primarily linked to its role processing customs and VAT payments for Temu and Fastway shipments. Customers consistently mention failed or duplicated payments through the ACSPAY portal, with funds being deducted but not credited. A recurring theme is the lack of breakdown for customs charges, which many feel are excessive. Communication is widely criticised, with complaints about unanswered phones, ignored emails, unhelpful WhatsApp bots, and difficulty securing refunds for overpayments. Several reviewers also describe encounters with staff as rude or dismissive.
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Allport Cargo Services is facing significant customer dissatisfaction, primarily linked to its role processing customs and VAT payments for Temu and Fastway shipments. Customers consistently mention failed or duplicated payments through the ACSPAY portal, with funds being deducted but not credited. A recurring theme is the lack of breakdown for customs charges, which many feel are excessive. Communication is widely criticised, with complaints about unanswered phones, ignored emails, unhelpful WhatsApp bots, and difficulty securing refunds for overpayments. Several reviewers also describe encounters with staff as rude or dismissive.
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Hellopeter has tracked Allport Cargo Services across 21 reviews. Allport Cargo Services hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Allport Cargo Services? Write a review to help others decide.
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