DM
Danie M
Active since Jul 2019
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Outstanding Service – Faadiel Toffie Truly Made a Difference
After months of frustration and going in circles since 11 February 2026, I had honestly reached a point where I felt completely stuck and exhausted trying to resolve my debt review issue. Nothing was getting resolved, and I kept receiving the same delays and no real progress. Then Faadiel Toffie stepped in — and within just two days, he managed to resolve what had been dragging on for months. I cannot express how much this meant to me. The stress and impact this situation had on my life was significant, and for someone to come in, take ownership, and actually get things done so quickly is something you don’t come across often. Faadiel didn’t just do his job — he went above and beyond. He showed urgency, professionalism, and genuine care in assisting me, and that made all the difference. Because of him, something that felt impossible was finally resolved. Thank you, Faadiel — your help truly changed my situation, and I am incredibly grateful.
1 reply
2 months ago
Debt Review Flag Still Active Despite Clearance Certificate
cleared my debt review on 9 February 2026, and all required documentation was sent to XDS on 11 February 2026. Despite this, my credit profile still shows an active debt review flag. Whenever I contact XDS, I am referred back to my debt counsellor, as all communication and documentation are managed through them. Meanwhile, this error is negatively affecting my credit profile and my ability to access credit. I have escalated this matter to the National Credit Regulator and the Information Regulator, but the issue remains unresolved. XDS must update my credit profile immediately and provide a clear explanation for the delay. This ongoing inaccuracy is unacceptable. Proof of clearance and prior submissions is available.
1 reply
2 months ago
Debt Review Flag Still Active Despite Clearance Certificate
I cleared my debt review on 9 February 2026, and all required documentation was sent to TransUnion on 11 February 2026. Despite this, my credit profile still shows an active debt review flag. Whenever I contact TransUnion, I am referred back to my debt counsellor, as all communication is supposedly handled through them. Meanwhile, this error is negatively affecting my credit profile and my ability to access credit. I have escalated this matter to the National Credit Regulator and the Information Regulator, but the issue remains unresolved. TransUnion must correct my credit profile immediately and provide a clear explanation for the delay. This ongoing inaccuracy is unacceptable.
1 reply
2 months ago
Debt Review Flag Still Active – Clearance Issued 9 Feb 2026
I cleared my debt review on 9 February 2026 and sent all documentation to the credit bureaus on 11 February 2026, yet my credit profile still shows an active debt review flag. Credit bureaus (TransUnion, Experian, XDS, Compuscan) keep referring me back to my debt counsellor, saying all communication is managed through them. Meanwhile, this error continues to damage my credit profile. I have escalated this to the National Credit Regulator and the Information Regulator, but no resolution has been provided. My debt counsellor needs to fix this immediately. It’s been almost two months, which is far beyond a reasonable timeframe. This public post is to highlight the unacceptable delay and ongoing financial prejudice. I urge immediate action before further escalation. Proof of clearance and prior submissions is available.
0 replies
2 months ago
Enough is Enough – Debt Review Flag Still Active After 56 Days
I have to ask — how is it that after 56 days, multiple tickets (EU-79367 & EU-79131), and repeated submissions of all required documentation, my debt review flag is still active on my profile? I’ve been more than patient, yet the only updates I get are excuses about system issues or requests for my debt counselor to “submit correct information.” For 11 years, my debt counselor hasn’t contacted me — how am I supposed to fix this? Frankly, this is becoming absurd. This delay is directly affecting my ability to work and access basic services, and your complete lack of urgency or accountability is unacceptable. I expect immediate confirmation of when this flag will be removed. Anything less is frankly insulting.
2 replies
2 months ago
Misleading Information & No Transparency on Debt Review Status
Title: Misleading Information & Lack of Transparency I am extremely disappointed with the service I received from TransUnion South Africa. Despite being told that my debt review flag has been removed, the CBA system still shows my clearance as pending. There has been no transparency or clear explanation regarding why my profile is still flagged incorrectly, even after submitting all required documentation. The conflicting information is frustrating and has caused unnecessary delays in my financial matters. TransUnion needs to provide accurate, timely updates and stop giving misleading assurances. Customers deserve honesty and clarity, not contradictory statements.
1 reply
2 months ago
Experian Not Providing Reason for Debt Review Rejection
I am extremely frustrated with the lack of transparency and feedback from Experian regarding the removal of my debt review flag. I have submitted all the required documentation multiple times, including my clearance certificate, yet I have received no direct response or explanation from Experian. According to my debt counsellor, the request was rejected due to “mismatched information.” However, no one has been able to tell me exactly what information is incorrect or mismatched. This makes it impossible for me to resolve the issue. How am I expected to fix a problem if I am not told what the problem is? This lack of communication and accountability is unacceptable. I request that Experian urgently provide clear and specific details on what information is incorrect so that it can be corrected without further delays. I have been trying to resolve this matter for some time now, and the ongoing delays are negatively affecting my credit profile. I expect this to be addressed as a matter of urgency.
1 reply
2 months ago
VeriCred Failing to Remove Debt Review Status – NCR Non-Compliance
I am extremely frustrated with VeriCred Credit Bureau regarding the removal of my debt review status. My Debt Review Clearance Certificate (Form 19) was submitted on 10 February 2026. According to National Credit Regulator (NCR) regulations, this update should have been completed within 21 business days. Despite this, my credit profile still incorrectly shows that I am under debt review. The explanation that the DHS system is offline is not acceptable, as there is an alternative system (CBA) available with a turnaround of 3–5 working days. This ongoing delay is causing serious prejudice, negatively affecting my credit profile and limiting my financial opportunities. I demand the following be addressed urgently: Immediate removal of the debt review status from my profile Confirmation once the update has been completed A clear explanation for this unacceptable delay If this matter is not resolved promptly, I will escalate to the NCR, the Credit Ombud, and pursue further legal action if necessary. Consumers should not have to fight to have their records updated in accordance with the law.
1 reply
2 months ago
XDS Failing to Remove Debt Review Status – NCR Non-Compliance
I am extremely frustrated with XDS South Africa regarding the removal of my debt review status. My Debt Review Clearance Certificate (Form 19) was submitted on 10 February 2026. According to National Credit Regulator (NCR) regulations, this update should have been completed within 21 business days. Despite this, my credit profile still incorrectly shows that I am under debt review. The common explanation that the DHS system is offline is not acceptable, as there is an alternative system (CBA) available with a turnaround of 3–5 working days. This delay is causing serious prejudice, negatively affecting my credit profile and limiting my ability to access financial services. I demand the following be addressed urgently: Immediate removal of the debt review status from my profile Confirmation once the update has been completed A clear explanation for this unacceptable delay If this matter is not resolved promptly, I will escalate to the NCR, the Credit Ombud, and pursue further legal action if necessary. Consumers should not have to struggle to have their records updated in line with the law.
1 reply
2 months ago
Experian Not Removing Debt Review Status – NCR Non-Compliance
I am extremely dissatisfied with the service received from Experian South Africa regarding the removal of my debt review status. My Debt Review Clearance Certificate (Form 19) was submitted on 10 February 2026. In terms of National Credit Regulator (NCR) guidelines, this update should be completed within 21 business days. However, well beyond this timeframe, my credit profile still reflects that I am under debt review. There has been no proper communication or resolution from Experian. The explanation that the DHS system is offline is not acceptable, especially when there is an alternative system (CBA) available that allows updates within 3–5 working days. This delay is causing serious prejudice to me as a consumer, negatively affecting my credit profile and limiting my ability to access financial services. I expect the following to be addressed urgently: Immediate removal of the debt review status from my profile Written confirmation once the update has been completed A clear explanation for the delay and failure to comply with NCR regulations If this matter is not resolved urgently, I will escalate it further with the NCR, the Credit Ombud, and pursue additional action if necessary. Consumers should not have to fight for compliance with clearly defined regulations.
4 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)