BM
Bethuel M
Active since Jul 2019
27
Reviews
0
Industries
Reviews
27 reviews7 months ago
Very bad
Very bad. My account was debited but whenever I called for service I was told I don't have an active contract
2 replies
7 months ago
POOR/BAD SERVICE WHILE PAYING
I have been debited by car track over months for a device installed on my Ford ranger and everytime I called Cartrack I was told I don't have an active contract and several Cartrack personnel said to me on several calls I made that "...well escalate this matter and you'll receive a call from our side clarify the issue/issues..." and not even once I received a call clarifying my concern until Kim called/emailed me telling me that corrective action has been done. So basically I could have lost my vehicle while paying for a service over 3 years if there was an incident. Client services is not even willing to pull call records to hear what I say I have been told while paying monthly premiums. I am still waiting on them for basically *****ing from me over the years/months. My email: [email protected] if you need to contact me with proper route cause analysis and reimburse me all that you took of my account while I was told I don't have an active contract
4 replies
13 months ago
RUTHLESS AFTER-SALES
Case Number: #00019354 See me no more buying Sabat battery.Even on the case number there's no sense of urgency...Useless after sales and people who are not considerate of customers needs. Be told to drop the battery at the spares store you bought it from for the Rep to assess then basically you will be left with a car without battery
1 reply
13 months ago
SABAT LEAKING BATTERY AND POOR AFTERSALES SERVICE
I bought Sabat battery on 18 May 2023 and it's leaking all over. I went back to Fazel spares Moot street where I bought the battery and the salesman there said to me the guarantee is ALMOST GONE, HE WENT ON AND SAID I SHOULD CLEAN THE BATTERY WITH BOILING WATER AND I ASKED HIM TO CLEAN IT FOR ME AND HE REFUSED SAYING THEY ARE SPARES STORE NOT A WORKSHOP. WHAT I NEED TO KNOW FROM SABAT IS THAT DO YOU INSTRUCT SALESMAN TO TELL CUSTOMERS TO CLEAN LEAKING BATTERIES USING BOILING WATER ? IS IT STATED ANYWHERE THAT CUSTOMERS SHOULD USE BOILING WATER TO CLEAN SABAT BATTERIES? IS IT STATED ANYWHERE THAT "THE GUARANTEE IS ALMOST GONE " AFTER SALES FROM SABAT ARE VERY POOR, THE REPRESENTATIVE IS NOWHERE TO BE FOUND DURING WEEKEND/PUBLIC HOLIDAYS. IF YOU ARE STUCK OR HAVE A LEAKING BATTERY YOU ARE ON YOUR OWN. AS A REMINDER TO SABAT BATTERY FAILURES CAN RESULT IN VEHICLE CATCHING FIRE.
1 reply
13 months ago
STANDARD BANK HOMELOAN INSURANCE *****S
I dealt with corporate *****s recently from standard bank homeloan insurance department including their complaints department upon my claim HLB010713952 25/015889 48580342. After paying insurance fees for so many years and first time claim only to be moved from pillar to post and to date no one from standard bank homeloan insurance could answer questions on their policy document. I wonder how many customers have been ****** by this entity. And worse to be accused of damaging my ceiling on purpose by Mohammad Khan the desktop investigation specialist. Poliicy wording will remain unclear as it doesn't state compliance anywhere. Compliance: Roof should be inspected. - By who? Maintained. - By who? Now you do a DIY and you are wrong to them but they didn't state who can/should on their policy document. They are playing Russian roulette with paying clients. I even tried to reach the CEO MR SIMPHIWE TSHABALALA [email protected] and he was just to bust to even acknowledge receiving my correspondence that's if he is still the CEO, if he is still there then basically my correspondence was not worth responding to. I ASSUME THAT'S HOW THEY GO TO GET BIG BONUS WHEN DUE
1 reply
14 months ago
STANDARD BANK HOME LOAN INSURANCE *****S
I facing a challenge where standard bank home insurance department rejected my claim Standard Insurance Limited: Claim no:25/015889, [email protected]. For queries contact 0860123444. Arishka, FSP33348 and complaints department with email subject: BM MAKGOPA HLB010713952 25/015889 48580342 did desktop investigation on my roof and Mohammad Khan said to me I made a hole on the ceiling to drain water from the roof (Tarnishing my name and fabricating lies) speaking as if he witnessed that, the ceiling never even gathered water to require draining. It just happened to leak through into the house. Standard bank insurance documents reflect roof should be inspect/maintained once a year. Now I asked them following they couldn't answer to date Inspected by who? What is maintenance? Which maintenance should be done? By who can maintenance be done? Because for compliance purposes clarity is needed but they don't/couldn't provide any clarity on the above. I invited Mohammad Khan (The investigation specialist) and Railene Govender (Senior Manager) to come to my house for onsite audit for them to satify the lies Khan wrote of me but it appears they are not willing to do that. Instead Mohammad said to me if "On Thu, Apr 10, 2025, 08:36 Khan, Mahommed MS (SBIB) <[email protected]> wrote: Good day Your email is noted. Should you disagree with our reasons to repudiate the claim, you are entitled to provide us with documented proof to the contrary, obtained from a suitably qualified independent party for further review. " His manager (Railene Govender?is not even willing to intervene on this matter, just seated in air-conditioned office and watching. I tried to get clarity of what to check for during roof inspection, who can inspect and who can repair as the policy document is not indicating but no success. Standard bank home insurance department is a shame, all they know is how much the monthly premium of a client is, this they don't say you are paying upto/roughly R450 they give it to you spot on to the last cent but their insurance document doesn't speak. Am still having a bitter pill to swallow... Useless investigation specialists department and management
0 replies
34 months ago
FOAMING COOKING OIL
I bought 2×2L Excella cooking oil at Makro Centurion with the following barcode 6001582051132. The oil so foaming so bad that it flows out of the cooking/frying pot/pan. It did that few occasions and the whole kitchen (stove and floor) was a mess My wife tried calling their customer care number without success. What can be the cause for this?
0 replies
36 months ago
**** by We buy cars Silverlakes and Innovation group
I bought innovation warranty after We buy cars F&I Elmarie Brits ****med me into it at R9800. I received warranty documentation a month or so after purchase and it had an option to cancel which I did by contacting innovation group. Am still swallowing a bitter pill after cancellation where money credited back into my contract account was R4900 and odds. I asked Innovation group for proof of amount paid back into my contract and to date am still waiting for the proof. What a ****
1 reply
36 months ago
We buy cars/Innovation group warranty ****
I am swallowing a bitter pill after buying mazda 3 at We buy cars Silverlakes where Elmarie Brits (F&I) was assisting me. She **** to me with confidence that I can't buy that car without adding warranty Innovationwarranty(Policy Documentation WBQ63480 Ref: WBQ63480) at R8900. I fell for that and a month or so after the deal I received Innovation warranty documentation which indicated that if not happy I can cancel the warranty. I canceled the warranty and to my surprise Innovation group refunded R4947,71. This R8900 warranty inflated the total purchase of the vehicle and am asking myself what does Elmarie benefit by ****ming poor customers into taking their warranty. She if very difficult to respond to questions when emailing her on this matter. She'll always say she is busy with clients (most probably ****ming them into this warranty for what benefit I don't know). I have been told by their partner in crime (Innovation group) that Wesbnk paid for this warranty in advance. Now if the warranty purchase price was R8900 paid in advance why refund R4974,71? Where or to who did the difference R3952,29 go to? To date am still waiting for that answer. It is good to have a warranty but don't **** customers. And this is the same lady who added lots of things (like life cover, tire warranty etc) on my deal which I removed except for this warranty which she refused to remove maybe for her own benefit. I am still puzzled...
4 replies
39 months ago
Poor/worst service delivery
Standard bank insurance limited gave me the worst/poorest service as a client after I was involved in an accident on 25 January 2023 with my insured mazda 3. The vehicle was recovered from the accident scene and sent to the wrong destination (Savannah coach works) after Standard bank insurance limited client service told me and the tow truck driver that the vehicle destination was Auction nation (Centurion). I had to make calls after receiving a call from Savannah coach works that my vehicle was in their premises. Standard bank insurance limited client services didn't do me good. They never called me back as the promised during our calls, I had to press buttons for action. The car eventually got to the communicated destination after days. I got assessed and I was given feedback that the vehicle will be repaired surprisingly by Savannah coach works. I had to press buttons again for the vehicle to be uplifted to Savannah coach works for repair. The vehicle eventually got lifted to Savannah coach works. Again I had to keep on pressing buttons to get repair progress updates which never happened. I went as far as driving to Savannah coach works to confirm that they have my valuable asset. Still with no updates I kept on pressing buttons for action where Savannah coach works (Johan) told me he sent (14 March) request for additional damages to assessor/insurance for approval, there was no action until the 23 March when I called standard bank insurance limited, Assessor (Mr Mhlanga) and Savannah coach works regarding the matter. Boom, the request sent on the 14th of March surfaced. The assessor said to me this will result in write off due to high repair cost. Later that day I received a call from standard bank insurance limited (Martin) telling me with confidence that he has been in contact with the assessor and gave me the news that I knew as I was the one doing excellent job where I was supposed to be a client. Standard bank insurance limited has been useless to me. The only thing they are good at is lying with confidence and month end debit on my account.
1 reply
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5 Star
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