NS
Ntokozo S
Active since Jun 2019
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Poor Communication and Endless Delivery Delays
I am extremely disappointed with the service I have received from Dolce Looks. I placed an order for wig hair on 02 May 2026 and received confirmation that the estimated delivery date would be 07 May 2026. When my order did not arrive, I sent a follow-up email on 08 May 2026 asking for an update, but my email was completely ignored. I then had to call myself on the same day and was told there were “courier delays.” This excuse made no sense because I specifically selected salon pickup, not courier delivery. I was also told that emails had been sent to customers about the delay, but I never received anything, not even in my junk mail, which I was advised to check. I was then promised that my order would be ready on Tuesday, 12 May 2026. On the 12th, after following up yet again, I was informed that the new date was now Thursday, 14 May 2026. Then, just as I was expecting to finally collect my hair, I received another email stating that my order would only be dispatched on 19 May 2026 and delivered on 20 May 2026. The constant shifting of dates and poor communication is unacceptable. Every time a commitment is made, the goalposts are moved again. At this point, I genuinely feel ****med because I have paid for hair that I still have not received nearly two weeks later. Customers deserve honesty, proper communication, and realistic timelines. This experience has been frustrating, stressful, and deeply disappointing.
0 replies
17 months ago
Horrible Courier Service
I am extremely frustrated with Aramex courier service. They received my parcel on the 19th of December 2024 at their Sandton Depot, which had been shipped from Cape Town. When I followed up on 23 December 2024, I was assured by their agent, Inga, that the delivery will be made on the 24th December. that date came and went without any delivery. Today, 26 December 2024, I reached out again for an update, only to be told that it would now be delivered in the next 1-3 business days, but definitely not today. They keep on shifting the goalposts, and the lack of communication is unacceptable. I am livid to say the least with the service I've received and will never use Aramex again. Save yourself the headache and choose a more reliable courier service!
0 replies
18 months ago
Excellent Resolution and Outstanding Service at Alberton Branch
After a disappointing experience at Sarhaphair's Sandton branch on December 7th, I am happy to share that the Management team reached out to address my concerns. They offered a sincere apology and assured me that the matter would be investigated thoroughly. As part of their effort to make things right, I was offered a complimentary wig installation. I chose to visit their Alberton branch, where I usually do my hair, and the experience was amazing! Simon at the front desk gave me a warm and friendly welcome, and my stylist, Gugu, delivered her usual excellent service with incredible skill and professionalism. I am impressed by how seriously Sarhaphair’s Management takes client concerns and their commitment to ensuring customer satisfaction. This resolution restored my faith in the brand, and I truly appreciate the effort to turn a negative situation into a positive one. Thank you to the Alberton team and Management for going above and beyond!
0 replies
18 months ago
Review for Sarhaphairline Sandton Branch
I had an appointment at Sarhaphairline Sandton branch on Saturday, 07 December 2024, for a wig re-installation and styling. Unfortunately, the experience was nothing short of a disaster, and I feel compelled to share my dissatisfaction. Upon entering the salon as the first customer of the day, I was shocked by the filth—hair was strewn across the floor, chairs, and mirrors, which were disgustingly dirty. It was an immediate red flag. The day started on an unprofessional note when I was informed that only one stylist was available because the rest had fought the day before and did not show up to work. This kind of internal drama should never be disclosed to clients. I requested my wig to be cut shorter to achieve a specific look, only to be told that the person skilled in cutting hair wasn’t at work. Despite this, the installation proceeded. When they attached the elastic band to "melt the lace," I informed the stylist that it was too tight and causing me a migraine. My complaint was ignored, leaving me lightheaded and in severe discomfort due to lack of circulation. To make matters worse, the receptionist—who I assume is the manager given her constant reprimanding and shouting at employees—took over styling my hair. She was inattentive and careless, resulting in two burns on my face and several burns on my scalp. Between styling, she kept leaving to attend to other clients, neglecting me entirely. I am not someone who likes to cause a scene, but the experience left me furious and in pain. I genuinely considered walking out multiple times. This was the worst salon experience I’ve ever had, and I would NEVER recommend the Sarhaphairline Sandton branch to anyone. Save yourself the stress, discomfort, and disappointment.
1 reply
83 months ago
Excellent Customer Service
Thanks OUTsurance for the excellent customer service and for assisting with my claim in the most seamless way possible. Keep up the good work.
1 reply
85 months ago
Unrecovered stolen vehicle
I am livid the to say the least. I had been using a different tracking company for years until I ran into a “special” on Facebook sponsored by CarTrack, I then showed interest in the product as it was reasonably priced and had what I thought were better benefits from what I currently had installed in my car. They were so quick to call you back for the sale, I was told all the benefits including their great track record of recovering cars in case theft as well as the recovery warranty amongst other things. The Technician came and installed the device in my car towards the end of January 2019 and I started paying the monthly premiums. And I would get messages from time to time that the decide had been tested and was in a perfectly good working condition. Until this fateful afternoon of 2 June 2019, after having lunch with my Niece in Vilakazi, Soweto I discovered that my car had been stolen. The first call I made was to CarTrack at around 18:44 and the lady I spoke to at their control room told me that the last position of the car she’s picking up on their system was Powerpark in Soweto and she advised me to rush to the nearest police station to open a case of theft and a team would be dispatched from their side for the purpose of recovering my stolen vehicle. At around 19:05 I received another call from CarTrack confirming that a team had been dispatched and feedback will be given to me in due course. (This was the last call I got from CarTrack for the night). After I was done with all the paperwork at the Orlando Police Station I went home. Needless to say that I could not sleep that night and the lack of feedback from CarTrack didn’t help me in my extreme distressed state of mind. I then called the CarTrack around 5am just to find out what was going on and I was given the same standard answer I would get from there on “We will let you know once something has been found, we are still looking”. Cancelled all my meetings for the day and waited...... I got a call from the CarTrack’s Recovery Manager around 8am telling me that he has dispatched his team to Johannesburg’s hotspots where he knows BMW’s are normally stripped and he’ll call to give feedback at the end of the day and if I don’t hear from him, I should call the call centre/Control Centre the following day to get feedback. Due to the lack of communication from CarTrack I didn’t hold my breath regarding being called and I was right, I didn’t get any phone call and I did as I was instructed...called their call centre/control room. And you guessed right, got the standard answer. At this point I was also dealing with my car insurance and they needed certain things which only CarTrack could provide. I was sent from Pillar to post when I needed a simple thing like the Activation report for insurance purposes. Then on June 10, 2019 I received an email which read: “You were not paying the full retail price on your unit as you had received a discounted price. Therefore, we regret to inform you that you do not qualify for the Limited Recovery Warranty.” So you advertise discounted prices to trick us into contracts with you, so that if the unfortunate happens you use it as an excuse not to pay out? The service I got from CarTrack is absolutely horrific and sickening, to know that my safety and my vehicle was in the hands of such a useless company is repugnant to say the least!!! I suffered so much emotionally, I would not recommend anyone to Cartrack after my spine-chilling experience.
1 reply
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)