MM
MOLEBOHENG M
Active since Jun 2019
12
Reviews
0
Industries
Reviews
12 reviews4 weeks ago
Appreciation for Excellent Service
To FNB Covid relief loan team I would like to take a moment to express my appreciation for the efficient and professional manner in which FNB handled my query. Despite the initial delay, the response I received was prompt, clear, and helpful, and I truly value the effort taken to resolve my matter. Your team's responsiveness and customer-centric approach are commendable, and it has made the process much smoother than expected. Thank you for the excellent service and for keeping me informed throughout. Kind regards, Moleboheng Mokoena
1 reply
1 month ago
Incorrect Credit Bureau Reporting
Formal Complaint: Incorrect Credit Bureau Reporting Dear Homechoice Team, I am writing to formally lodge a complaint regarding inaccurate information that has been reported on my credit profile. It has come to my attention that your records still reflect that I owe an amount of R1805. However, I would like to state clearly that this balance has been settled in full, and I do not owe Homechoice any outstanding amount. Furthermore, I note with concern that the last update made to my credit profile was in August 2025. Since then, no correction has been submitted to the credit bureaus, which has negatively affected my credit standing. I kindly request that you: 1. Urgently investigate and confirm that my account reflects a zero balance. 2. Submit the correct and updated information to all relevant credit bureaus without further delay. 3. Provide me with written confirmation once the update has been completed. Please treat this matter as urgent, as the incorrect listing is causing ongoing prejudice to my credit profile. Should you require any supporting documentation, please let me know and I will provide it promptly. I look forward to your swift resolution of this matter. Kind regards, Moleboheng Mokoena 0829231869
3 replies
2 months ago
COVID‑19 Loan – Settlement Paid but Outstanding Balance Still Claimed
Dear FNB Complaints Department, I am writing to formally lodge a complaint regarding my FNB COVID‑19 relief loan, as I am experiencing an unresolved issue after settling the account. On 14 August 2025, I paid the full settlement amount as advised by FNB for my COVID‑19 loan account 4000502496811. This payment was made in good faith and with the clear understanding that it would fully and finally settle the loan. Despite this, I have since been informed that there is still an outstanding amount allegedly due on the same account. This is extremely concerning, as it contradicts the settlement agreement communicated to me and places me under unfair financial and administrative pressure. I kindly request the following: A written explanation detailing why an outstanding balance is being claimed after settlement payment was made. Full reconciliation of the account, including: The original settlement amount quoted The amount paid Any additional charges or interest app**** (with justification) Immediate correction of the account status if this is an error. Written confirmation that my credit record has not been negatively affected, or immediate rectification if it has. Please note that failure to resolve this matter promptly will leave me with no option but to escalate the complaint to the FNB Ombudsman and the Banking Ombudsman of South Africa. I trust that FNB will treat this matter with urgency and fairness. I expect written feedback within a reasonable timeframe. Yours sincerely, Moleboheng Mokoena 8501200927084 082 923 1869 [email protected]
2 replies
4 months ago
Compliment for Excellent Service – Nikita
Hi BlackCynet Team, I would like to take a moment to compliment Nikita for the outstanding service she provided to me. Her excellent product knowledge, professionalism, and the way she patiently guided me through everything made the entire experience smooth and stress‑free. She was incredibly helpful, attentive, and ensured that I fully understood all the details. I am genuinely super happy with the service I received. Team members like Nikita Calitz make a world of difference, and she truly deserves recognition for the amazing support she offered.
1 reply
18 months ago
Super Dr
My own personal experience of Dr Rashid has been a pleasure, when first heard my child's heart beat in her rooms, I cried from disbelief cause I had a history of cysts and I was actually preparing for a hysterectomy. She calmed me and stated that God is God and God is good, she then held my hand and said from hear onwards I need you to listen to me Lebo we gonna deliver this baby safely. Dr R never failed me as a first time mum she was supportive, she is a very straight forward person and she was honest with me she allowed to make my own decisions without any form of pressure from her. Til today Dr Rashid remains my gynecologist my baby is 3 now and I am still happy with my Dr.
0 replies
21 months ago
unable to capture the two pots' claim
Two-pot claim I am disappointed at the lack of preparation from Alexander Forbes, for the size of the institution they are ill-prepared as we are unable to capture the two pots' claim and there is no communication from AF to apologize for this inconvenience
1 reply
24 months ago
DISAPPPOINTED AT THE DELAYED REPONSE FROM FNB HOMELOANS RESTRUCTURING TEAM
I am frustrated by the delayed response to the FNB home loans restructuring department I logged an application to restructure my home loan on 02 May 2024 I was told that the turnaround time is 14 working days and til this day my restructuring has not been processed. I honestly believe the bank put this structure up to lessen the stress due to financial difficulty, I am in serious need of this as I am in a lot of financial constraints the previous interest hikes have affected me negatively where most of the accounts are falling behind the reason I requested this is for me to be able to fix my credit profile for me to be able to make payment on my other debit the service FNB restructuring is proving to me is frustrating I don't understand how come a request that was meant to be resolved by the 20th May remains unresolved I do not want to lose my home due to this incompetance. I phoned to enquire and I was told that Mersha Mbonani, the person that my account was assigned to was not available
1 reply
44 months ago
I was turned back
I arrived at 10:00am at Maponya Mall to apply for a passport for my daughter and I was to return tomorrow they stop taking applicates at 8am. It's totally disgusting the treatment we get from government facilities honestly.
0 replies
49 months ago
TERRIBLE CUSTOMER SERVICE
<div>On the 29th of October, I was excited when I linked with Isolar solutions because I had been sourcing solar installations for a while. I received a quotation from them and all questions were answered to my satisfaction. On 17 January 2022, I made the first payment they came to install I remember how excited we all were at home because power cuts are a huge issue in Soweto. A week after the installation we had load reduction (power cut) for 4hrs the Solar system installed did not respond we discovered that the batteries used were not responding with the invertor, we understood and Isolar solutions technicians came to exchange the batteries, and for the next 5 load reductions the solar system worked perfectly. Load reduction would be 4hrs for 4hrs the solar system worked perfectly, our fridge worked on Solar our Tv worked on Solar and the lights worked on Solar. This was by far the only time we have been happy with this Solar system It has been a downhill from February 17th I have been reporting that the Solar system worked perfectly the 1st 5 4hr load reductions we had after it reduced to supplying solar power for 3hrs the next reduction it supplied electricity for 2hr, then it was 1 hr now it 20min. I have sent numerous complaints to I solar solutions but nothing has been done about this. THE REASON FOR INSTALLING A SOLAR SYSTEM IS FOR PEACE OF MIND AND ALSO TO KEEP MY GRANDFATHER'S INSULIN SAFE IN THE FRIDGE. NOW WHEN WE GET LOAD-SHEDDING FOR A MINOR 2HRS WE HAVE TO SWITCH OFF ALL THE HOUSE APPLIANCES AND ALL THE LIGHTS AND ONLY KEEP THE SITTING AREA LIGHTS ON AND STILL THE SOLAR SYSTEM WON'T EVEN LAST FOR 30MINS WE PAID R37000 FOR THIS ****PY SYSTEM I HAVE CALLED THE OWNER OF THE COMPANY AND HE IGNORES THE CALLS I HAVE SENT HIM MESSAGES AND HE ONLY BLUE TICKS ME.</div>
1 reply
59 months ago
Department of labour maternity claim disappointment
Went to the department of labour in Randburg on the 27th I had all the necessary documents to claim for my maternity benefit however I was not assisted they checked the paper work and said the date on the UI-2.7 was incorrect I should get the HR personnel at my work to correct it I then emailed my HR immediately and she send me the corrected form I then printed it out and on that same day returned to labour department and the lady said oh lovely everything is correct yes I responded can you assist me with my claim she said nope not today please return on Thursday 29th of July 2021 for declaration I asked if it couldn't be declared on that day she said the declaration officer the was not in it was 11:30 in the morning as frustrated as I was I understood and went home. Come the 29th July 2021 I then woke up very early went to labour department 6:30 am I was waiting in line in the cold weather waited there went inside around 7:30am when I got to the consultant I was told that I was in the wrong queue that I should go back outside and ask the security which line was suppose to be in lol I then asked him okay I understand I was in a wrong line however don't you know were do I go for declaration he just said go back outside and ask the security the time was around 8:30. I then walked to the security guard and he instructed me to wait outside someone will come assist me, I waited outside for an hour then some guy come named Humbulani if I am not mistaken he then said the declaration officer is done for today you have to return on the 3rd of August 2021 the declaration officer only does 50people a day so his done his maximum for today. I then asked to speak to a supervisor he gave me a number 011 369 4331 to call to speak to Matome who is the supervisor I phoned and the number was engaged I was frustrated and irritated I just left. It's absolutely appalling the treatment we get at our government facilities for the mere reason that I went to the department to claim it simply mean I am in need of that money however they send us on a run around and we are given poor poor customer service.
0 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
8 (66.66666666666667%)