KS
Kerry S
Active since Mar 2019
32
Reviews
0
Industries
Reviews
32 reviews4 weeks ago
Please remove my number from your system immediately.
Will you MF's remove my number immediately from your system!! I am not Mr Edelman, and these calls are unwanted. I have already requested this before. If I receive any further calls, I will be forced to take formal steps to stop this, as it is now becoming harassment.
2 replies
16 months ago
SHOCKING SERVICE
HYPERLI - I am extremely disappointed with your customer service. I submitted a refund request via your website two days ago and have also sent messages via Facebook, yet I have not received any response. It is frustrating to keep purchasing vouchers for merchants who are no longer operating. It is crucial that you keep your website up to date. I expect my refund to be processed immediately.
0 replies
16 months ago
UNHAPPY LOYAL CLIENT
I have raised concerns multiple times about the delays in customer service! Twice now, I've received promo codes — including the EAT20 code sent today. When I tried to use it for a breakfast and gin tasting, it shows as invalid. I contact Hyperli, and their turnaround time is 48 hours. Please explain how this benefits any customer when the deal is only valid for one day? Hyperli, it's time to step up your game! You're losing loyal clients!
0 replies
16 months ago
Poor service
On Monday, January 27th, 2025, I reached out to Nestlé to express my disappointment with their Quality Street product. They responded by offering to send me a voucher, which I genuinely appreciated. After a few days, I followed up via email to check on the status of the voucher. A representative then called me to inform me that it had already been sent. However, I let him know that I had not received anything via SMS. He assured me that he would look into it and get back to me. It has now been a day, and I have yet to receive the voucher or any follow-up call. I would appreciate an update on this matter.
0 replies
18 months ago
Immediate Action Required: Incorrect Debit and Unwarranted Communication
Dear Loan Department, I am extremely frustrated after receiving both an SMS and an email from TymeBank regarding an outstanding amount of 1 cent, which was clearly intended to be included in my debit order managed on your end. This level of unnecessary communication is completely unacceptable and amounts to harassment. I demand that you correct the accounts immediately and ensure no further errors occur. It is essential that your department gets its act together and resolves this issue without delay.
1 reply
18 months ago
Frustration with Ongoing Service Delays at African Bank Bayside Centre
I generally avoid writing complaints, but after three weeks of ongoing frustration with this bank at Bayside Centre, I’ve reached my limit. I app**** for a credit card, which I successfully received. However, the representative assisting me neglected to provide me with a My World card as well. Since then, I’ve been back to the branch several times over the past three weeks, only to be told repeatedly that their card machine is faulty. This morning, after yet another visit, I was met with the same response: “We’ve escalated the matter”—the same explanation I was given two weeks ago. At this point, I feel compelled to share my experience publicly, as it’s clear that customer service is not a priority for them.
1 reply
19 months ago
Disappointment in Lack of Response Regarding CLUB20 Promo Code
On Tuesday, November 12th, I received an email from Hyperli containing the promo code "CLUB20" to use on my next purchase. However, when I attempted to apply it, the code was flagged as invalid. I immediately took a screenshot and sent it to your customer care department. It’s now Thursday, November 14th, and I have yet to receive any response. As a loyal supporter of Hyperli, I’m disappointed by the lack of follow-up on this issue. Experiences like this impact my trust in your service and make me hesitant to continue using Hyperli in the future.
0 replies
20 months ago
TERRIBLE SERVICE
I submitted my documents for a credit card application via the app on October 1st, which promised an SMS or call within 48 hours. When I didn't receive any update, I sent an SMS asking for a follow-up, and they did call. However, the agent couldn't verify my facial scan and said she'd send me an SMS to approve, promising to call me right back. Unfortunately, I’m still waiting, and no further contact has been made.
1 reply
21 months ago
HAPPY CUSTOMER
I purchased a voucher for The Whiskey Shop in Woodstock, but when I attempted to make a booking via email and WhatsApp, I didn’t get any response. After four days, I reached out to Hyperli to inform them, and Chancel was very helpful. I received my voucher refund within 24 hours.
0 replies
22 months ago
SHOCKING SERVICE!!
It’s now the third week of my credit card application with this bank, and I’ve never experienced such poor service! Despite sending all the required documents via email and their website, I keep receiving SMS requests for the exact same information. I even visited the bank in person to submit the documents, yet I’m still being asked for something that was sent over a week ago. When I call the consultants, they assure me everything is fine and that I should wait for an approval SMS. Instead, I receive another message asking for additional documents. It’s clear that they’re not handling this properly! The constant back and forth is making me seriously consider never doing business with this bank again.
2 replies
Review Distribution
5 Star
4 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (87.5%)