TM
Tshego M
Active since Mar 2019
26
Reviews
0
Industries
Reviews
26 reviews3 weeks ago
Discovery is a **** more especially vitality
Hi All, I would like to formally express my disappointment regarding the ongoing issues with my Vitality membership and the overall handling of this matter. My Vitality membership is billed through my employer, yet for the past three months no debit or collection was processed. As a result, my Vitality benefits have now been cancelled due to non-payment, and I am being asked to pay three months of backdated contributions in order to reactivate the benefit. What makes this situation particularly frustrating is that this issue was not caused by me. I have always understood that the deductions and payments were being handled through the appropriate administrative processes. I have continued paying for my gym membership while under the impression that my benefits were active, only to later discover that there was an issue on the Discovery side. When I first experienced this problem, I initially believed it was related to. However, over time it became clear that this is a administrative and service issue. Unfortunately, I have never really had a positive experience with Vitality, and situations like this are making me seriously consider changing medical aid providers next year due to ongoing dissatisfaction with the service received. It is unfair for me to now carry the financial burden for costs that arose because administrators failed to process or manage the account correctly. With the increasing cost of living and constant fuel price fluctuations, these unexpected additional expenses place unnecessary pressure on me financially. I kindly request urgent intervention and resolution of this matter, including consideration of waiving the backdated payments required to restore my benefits, given that the issue did not arise from any negligence on my side. Kind regards
0 replies
1 month ago
stay away from metropolitain
poor service from consultants and worse part they even hang up calls on me and even claim to assist with cancelations and they run away random debit orders all over the place.
1 reply
2 months ago
bad bank and i will never allow myself to go there
Nedbank debited me multiple times on one account and now i have to go release my phone at cash converters and i dont have the funds to do so and the due date is today..... the only option i have is to extend my agreement there and pay additional fees because of this error from Nedbank MFC. that has a cost too i wish i can say something but since i am a former employee there i get even angry because i left the bank having gone to therapy due to bad treatment and e.t.c
0 replies
7 months ago
Good customer service
I would like to really appreciate the support and help I got from E.Mathews who went out above and beyond to help with the complaint I logged last week what was really impressive about it 1 the patience and dedication 2 in the middle of my query she went on leave but still worked and responded to my query 3 helped with another query I had despite the one I originally help 4 support and courage 5 knowledgeable about the service
1 reply
7 months ago
Nedbank legal
Had to write this post because I know how hard and tiredness the team work because I am a former employee...but sometimes it's useless to call card legal. I worked so hard to raise the funds to get to the settlement offer given to me now am struggling to get a closure letter you get to a call and be transferred all over the place and next thing you call hangs ups that 30min on a call minimum so multiply that by 4 to 5 calls thata 2 hours lost on a day trying to fet hold of legal team
0 replies
7 months ago
False promises from PF-Montana
i wanted to cancel my membership because of the service i received and they called me to apologies and offered me 3 or 2 months free next thing i see debit order flying around my account. what is going on?
1 reply
7 months ago
charges to an unused account and without informing the client
I had a transactional account with standard bank and all this time i thought the account was closed kante neh standard bank is busy pilling monthly chargers for over 4 years and without even notifying me and even to date or to the day of posting this post they are not not aware that i noticed that they are doing that in silence........guys normalize checking what is being done to your ID numbers and this i found from usefull app called vault22
9 replies
7 months ago
Game Menlyn Store has rude customers service agent
I was in store at Menlyn and the service provider was rude to us and also doing his own things and rude to us and we keep on advising him on what we looking for and he just does his own things
1 reply
7 months ago
Poor service netcare fermina
So netcare never bothered to entertain my complain besides commenting on my post on hello peter
1 reply
8 months ago
I was hurt by a nurse inside a hospital
I was at Netcare fermina today and an off duty nurse came interrupted the conversation in was having with a nurse in charge of the well being of my new born baby, on top of it she hurt me with a rolling church and when I tell her that she hurt me she demonstrated the highest level of disrespect again and even called me bhuti and waved her hand on my face and left. Is this how you treat people in distress? Something really needs to be done
3 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (96.15384615384616%)