MB
Melissa B
Active since Feb 2019
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Incredible service from Antoinette Geyser
I would personally like to thank Antoinette Geyser, the Claims Manager from Simply for her incredible service. I initially experienced poor service when claiming for the first time on our company group policy however once Antoinette took over everything turned around. She constantly kept me updated, she showed me such kindness and compassion. I was not treated as yet another number, but as an actual grieving human being. Simply Financial Services is truly lucky to have her and I am very grateful to her for the incredible service delivery.
0 replies
6 months ago
Extremely Poor Service & Zero Support From Outsurance During Active Claim
I am writing this review out of complete frustration and disappointment with Outsurance, where I have been a loyal client for over a decade. My recent claim experience has been nothing short of unacceptable, and I feel compelled to warn others about the lack of support and accountability I have received. 🚗 Accident Date: 6 November 2025 A truck skipped a red robot and crashed into my vehicle. Since then, my experience with Outsurance has been an ongoing nightmare. 1. No Compassion, No Support, No Follow-Up Not once—from the day of the accident to today—has anyone at Outsurance asked if I am okay, injured, or in need of help. I sent emails requesting urgent call-backs, which were ignored. When I finally phoned the assessor (Victoria Raboroko), she admitted she saw my email but chose not to respond. Still, no apology, no follow-up, no urgency. 2. Multiple Complaints Completely Ignored My first complaint lodged on 21 November received no response. My second, detailed complaint on 27 November was also ignored. To date, no senior manager, supervisor, or anyone in authority has contacted me. I receive only automated emails—nothing else. For a company that markets itself on service excellence, this is shocking. 3. Unsafe, Faulty Courtesy Car Provided Outsurance provided a courtesy vehicle that is not safe to drive. The immobiliser and alarm malfunction, causing the alarm to go off loudly every time I try to start the car. I have raised this several times and it is repeatedly ignored. I am a business owner and rely on my car daily—yet I cannot use the replacement vehicle provided. 4. Claim Still Unresolved After Nearly a Month My vehicle has been at the Outsurance-appointed panel beaters for almost two weeks. Parts required to repair my vehicle are: On back order No ETA available No confirmation repairs will be done before the workshop closes for the holidays Outsurance insists on repairing my vehicle despite parts not being available in South Africa. As the client, I am left with no transport, no updates, and no solutions. 5. Serious Concerns About the Initial Assessment The panel beaters informed me that my car was not roadworthy after the accident and should have been towed immediately. The Outsurance assessor who evaluated my vehicle did not identify this, placing me at further risk. 6. I Am the Only One Inconvenienced—Despite Not Being at Fault I did not cause this accident. Yet: I have no usable courtesy car I have no repair timeline I have no updates I have no communication And no senior assistance, despite repeated urgent requests The level of service and disregard for my wellbeing is deeply disappointing. ⚠️ FINAL THOUGHTS As a loyal Outsurance client for more than 10 years, I expected better—especially when I needed my insurer the most. Instead, I have been met with silence, indifference, and a complete lack of accountability. I truly hope Outsurance will finally take this matter seriously and contact me with real solutions, as my patience has run out and my life and business are being severely impacted.
2 replies
12 months ago
Formal Complaint – Unprofessional and Unacceptable Conduct by Kevin (Admissions Department)
Dear Wilgeheuwel Life Hospital Management, I am writing to lodge a formal and serious complaint regarding the conduct of a staff member in your Admissions Department, namely Kevin, and to express my deep concern over the inexcusable delay in updating my mother’s medical aid information and submitting her urgent procedure for authorisation, which resulted in a life-threatening delay in care. On Wednesday, 11 June, I phoned the Admissions Department to urgently query why my mother’s extended hospital stay and critical theatre procedure had still not been submitted to her medical aid, despite the specialist having confirmed the need for the procedure the day before. My mother had been removed from life-sustaining medication in preparation for this procedure, making any delay extremely dangerous. Despite this, your hospital and case management team only submitted the request 19 hours later, significantly increasing the risk to her health. When I spoke to Kevin over the phone, I was met with an appalling lack of urgency, empathy, or professionalism. He was dismissive and rude, and while he said he would follow up and call me back shortly, he never did. Three hours later, having received no feedback, I physically went to the hospital before visiting hours to address this in person. In person, Kevin’s behaviour was even more unacceptable. He was rude, arrogant, and sarcastic throughout the conversation. As I tried to tearfully explain the seriousness of the matter and the risk to my mother, he rolled his eyes repeatedly, spoke over me, and dismissed my concerns entirely. When I asked why he had not phoned me back, he responded in a condescending and belittling manner, stating, “It must not be important if the medical aid hasn’t approved it,” showing zero accountability for the fact that his department only submitted the request after 19 hours. His coldness and lack of compassion were inhumane. I even pointed out his rude behaviour, yet he continued to repeat himself in a sarcastic tone with no apology or concern whatsoever. I asked to speak to a manager, at which point Kevin told me to sit and then disappeared. I waited for 20–30 minutes, during which time no manager arrived, and I later learned that Kevin had not requested one as I asked. A kind lady from Admissions, whose name I will not mention out of fear that she may be victimised, eventually came over. She confirmed that Kevin is known for his rude and difficult behaviour and revealed that she had simply been on the phone and had not called management as I requested – essentially ignoring me. She was deeply sympathetic when she heard what had happened and was clearly uncomfortable with his behaviour. She even asked me to pray for her because she has to work with someone like him, and told me that Kevin is the senior person in Admissions, and only he can resolve such matters – if he chooses to. This sweet staff member also recommended that I go visit my mother as half the visiting time had already passed while I sat waiting for help, and she encouraged me to escalate the matter to management. I am absolutely disgusted and devastated by Kevin’s conduct and by the hospital’s handling of this incident. His actions caused a delay in my mother’s life-saving procedure, and not only was there no apology or ownership from him, but to date, no one from hospital management has reached out to me to address this serious failure in duty of care. Kevin’s behaviour is unprofessional, *********, and completely unacceptable in a healthcare environment. His continued presence in a role that deals directly with vulnerable patients and distressed families is a serious concern. Someone with such a blatant lack of empathy, accountability, and professionalism should not be allowed to work with people—especially in a hospital environment where compassion and responsiveness are critical. I demand that this matter be urgently investigated, and that serious disciplinary action be taken against Kevin. I further request formal written feedback regarding what action will be taken to ensure that no other family is subjected to this kind of negligence and inhumane treatment in future.
1 reply
23 months ago
Useless Private Bankers Refuse To Help
Horrific experience with two *********** Private Bankers - Kgaugelo Selowa and Sindi Maseko. Neither reapond to emails, outright refuse to assist me. Ignored a direct instruction and *****ulantly opened a trust in our son's name. I have never come across sucu incompetency and shocking service. Both of these so called "private bankers" should be fired.
1 reply
25 months ago
Smiley Pooches groomers almosy killed my dog
On the 27th of April we had Smiley Pooches come out to groom our two small fur babies. Only for my husband to tell me when they handed our doggies back to him at the end, that they made a "slight mark" on my little girl's neck. When my husband came inside to told me, I immediately picked her up to look and saw a MASSIVE gaping HOLE in my dog's neck. You could literally see into her neck, muscle and everything. The two longstanding male groomers instead of immediately stopping and coming to us, carried on grooming them and shoved baby powder into the MASSIVE wound in my fur baby's neck to stop it from bleeding and tried to cover it up by tying a small bandana around her neck. They sped off with zero concern for her life. My poor baby was in such agony (as you can imagine with an open neck). I immediately reported it to the owner, sent the owner videos and rushed my baby to the vet. The vet had one look at her and said they messed up badly and she needed to be rushed to surgery. She flatlined on the table so the vet had to stop the procedure (part of which was to surgically clean and sc**** out the baby powder they put in that turned black and hardened). He could not even properly stitch up the outside of her neck. The vet was barely able to clean inside her neck and put in all the needed internal stitches before he had to stop. My fur babies are my whole world and to think I trusted this company that is not even listed with NPGASA to groom them and in the process almost lost my baby. The owner herself confirmed both groomers were guilty and grossly negligent. No pet***** should ever have to experience the hell and trauma we went through. We have photos, videos and a vet report of the horror our fur baby endured. No reply to this review will ever justify the nightmare that transpired a week ago at the hands of this company.
0 replies
26 months ago
Terrible service from Rofhiwa Phosiwa and Zunaid Pillay
Terrible service from the Technician Rofhiwa Phosiwa at the Fourways Crossing branch. I paid for repairs to my laptop and sent proof of payment on 3 April. When collecting the laptop on 11 April he denied receiving the payment and insisted that I pay again. Immediately thereafter I found the email with the POP that I sent him on the 3rd of April already and requested a refund. He confirmed he will escalate this but did not. My emails were repeatedly ignored. The branch manager Zunaid Pillay is just as useless. He promised to escalate the matter to the Ops Manager and that they are treating the matter as urgent. Only for him to later confirm when I YET AGAIN had to follow uop that he did not escalate anything and did nothing about my matter, I need to wait even longer for my refund. No apology or accountability whatsoever. Utterly shocking service from both Rofhiwa and even worse from a supposed manager, Zunaid Pillay.
0 replies
31 months ago
PATHETIC RETURN SERVICE
I placed an order last month for a charger cable. When I received the order and tested the charger, it did not work. I tried on multiple devices but the same result. I then immediately, the same day, logged a return ticket for the faulty item. Days went by after the item was collected with no feedback until I followed up only to receive a snarky email that I returned a dirty damaged old cable. I immediately informed the consultant that there is a mistake because I returned the EXACT same item that I ordered. It is now a month later and I am still begging for resolution. The dirty old damaged cable was returned to me incorrectly and Takealot refuses to assist me. Either the delivery guy or someone from the warehouse swapped or stole the new cable I returned and now I am being done in. Each consultant just sends an copy and paste reply that I returned the wrong item and no one seems to care that someone stole what I actually returned and that the money I spent is now down the drain, so to speak. Do better Takealot, this is day light ******* and ********.
0 replies
34 months ago
RUDE AND ARROGANT PREAUTHORIZATION CONSULTANT
Unbelievably RUDE and ARROGANT service from Nozipho in the pre-authorizations department. She continuously spoke over me, sighed and complained when needing to assist me. When I asked her to please put me through to someone else who is willing to assist or to her supervisor because I was so shocked with her attitude that she swore the Lord's name in vain and sighed. Rudely then came back saying her supervisor Sibongile is busy so she cannot help me. She then proceeded to be rude towards me and attacked me verbally on the phone before putting the phone down in my ear, I am disgusted in this level of service and expect action to be taken and to be assisted with my pre-authorization required.
2 replies
42 months ago
Refund not paid back - stay away
We had our wedding here in November 2022 and unfortunately need to warn bridal couples of this venue. Firstly shortly before the wedding the owner sent an email making unilatetal changes to the T's and C's regarding additional things coming off the refund that we were told on day one of the viewing MONTHS before was included at no extra cost. The owner also changed the refund time to 2-3 months after the wedding. It was only when we disputed this that they agreed to honour the inital agreement. Secondly, we had to beg and send email reminders for our refund, which was paid later than the T's and C's and when we were paid out we recived half our refund with zero explanation. We had to query this and were told things were broken that were not. We were there when their crew came to clear the venue after midnight for the next wedding the next day and nothing was broken. Worst of all is we were lied to and told there were 3 extra guests at our wedding which is not true and screenshots of the final guest list including ourselves as the bridal couple and all service providers was sent. We are now waiting to hear back and can only hope the venue will finally do the rught thing and pay back money rightfully owned.
0 replies
42 months ago
Horrific Dr
Absolutely horrific experience with Dr Van De Merwe. She is cold and out right rude even knowing I was referred from the ER. She told me multiple times that I likely had a miscarriage and seeing as I "want" the pregnancy I need to wait for results. No explanation on what results I was waiting for. She spent 3 minutes with me and was writing a script the entire time. No feedback, what the course of action is ect and was so rude when I asked for my blood test results. She refused to let me or my husband see my file. She had absolutely no compassion or empathy, no bedside manner. No Dr or human being should ever speak to a mother or another human the way that she did. She screamed at the nurse in front of me to the point where even minutes later the poor nurse was visibly upset. I am appauled that someone like this works with patients. I would not recommend that any female or mother to be to go see her.
0 replies
Review Distribution
5 Star
1 (3.5714285714285716%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
26 (92.85714285714286%)