AH
Anton H
Active since Jan 2019
7
Reviews
0
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Reviews
7 reviews2 months ago
Great customer service after a mishap
The Athletes Foot had a special and I ordered the last pair of shoes in my size . When my shoes arrived two days later there was a minor mishap in that I received a odd pair of shoes . Left size 7 and right size 10 . I was afraid that the error could not be rectified due to it being the last pair. I reported it to The Athletes Foot via whatsapp message and the sent an overnight courier to collect the odd pair. Within 3 days I had the correct pair of shoes I ordered without any hazzles. I was impressed !
0 replies
14 months ago
****** at knife point
My 18 year old son was ****** in the early hours on 30 March 2025 at around 02:20 in Pretoria by a Bolt driver and his helper. He was out to Stoetbul in 24 Garsfontein Rd, Moreletta park, Pretoria the night before and then ordered a Bolt in the early hours of the morning. Once the driver arrived he checked the registration numbers and it matched that on the app and got into the front of the car and started talking to the Bolt driver . Unknown to him at the time the driver had cancelled the ride and we could see that on his Bolt account only days later. The driver then took a wrong turn and when my son said no it's a wrong turn, the accomplice came straight out of the dark on the back seat and put a knife to my child's throat and demanded his mobile phone and bank card. They asked for the PIN number and drove around with him at knife point and made sure the PIN's worked on his banking app on the phone and cards. New IPhone, ID, and bank card was ******. They dropped him off somewhere along a highway. He is new to the city and had no idea where he was without a cellphone and GPS. He walked about 2km because no one wanted to stop or help and borrowed a gas station attendant's phone from a garage to call his mother. There is no way to report the matter to Bolt when they ***** your phone!!! I had to create a Bolt account to report the matter to Bolt who did not respond from March 30, 2025 at 3:09 PM until Monday (imagine how many other people could have been ****** and put into danger). At first there was no response as I had no rides to complain about but got a case number Case 546522859. Then my sister had them contact me (only through the app and they did have my number) only to tell me they had sent an email to my son where they told him to report the matter to the police. They would not inform the police of the drivers ID or car registration as far as I am aware. How can you claim customer SAFETY when you allow this to happen and not take action against your ******** EMPLOYEES?
0 replies
23 months ago
Excellent service
I bought a second hand bicycle from Bike Addict. The delivery was fast and the bicycle perfectly packed. The bike was serviced and in very good condition, I could almost think someone made a mistake and sold me a brand new bike. I am very happy and would recommend Bike Addict anytime
1 reply
61 months ago
Still bad service on wrongly delivered phone - all promises no action still paying for something that has no use
Still no reply or action after the last comments https://www.hellopeter.com/vodacom/reviews/single-sim-phone-supplied-in-error-3460014
3 replies
62 months ago
Single sim phone supplied in error
On 18 Feb 2021, I got a call from Vodacom to update my data contract (I have a normal cell contract and a data contract) After discussion i decided to upgrade both data and cell contracts as I was in need of a new handset. I specifically asked the consultant if the Samsung A12 that she was offering me as an upgrade from my Samsung A7 was a DUAL SIM phone as I needed that to enable me to use both sim contract cards in the same phone . At first she hesitated and then confirmed that it was the correct phone . We went ahead with the requirements for the upgrade On 2 March 2021 the parcel was delivered to my work address. That evening I opened the package and when going through all the set up I discovered that it was infact not the dual sim model that I received but the single sim model. I phoned customer service on 082111 to report the matter but was advised that I should call the upgrades department on 082 1958/9 in the morning On 3 March 2021 at 07:41 (lasting 8min 17 sec) and again on 3 March 2021 at 07:53 lasting 3mins 36 sec) I called the upgrades department and reported the matter I was then told that Vodacom does not sell dual sim telephones at all and that they would send a courier to pick up the handset within 5 days On 12 March 2021 at 10:21 ( a call lasting 6min 18 sec) I again phoned to report the matter on when the courier was going to fetch the handset as it was useless to me and made sure the upgrade on the telephone contract would be reversed. It was confirmed that the contract upgrade would be reversed once they receive the handset back . The matter was apparently escalated to take it up with RAM couriers why they have not yet collected the handset On 15 March 2021 at 14:08 ( a call lasting 10 min 14 sec ) I again inquired when they will be collecting the handset. Again RAM couriers were blamed and I was promised to get feedback / callback from someone in Vodacom On 29 March 2021 at 09:20 (a call lasting 8 min 44 sec) I again inquired when they will be collecting the handset. Again RAM couriers were blamed and I was promised to get feedback / callback from someone in Vodacom. This time i did not give all the information to the consultant and requested they read the notes on the account to me to ensure that it is in fact noted and that someone has not slipped up Today is 15 April 2021 08:00 (2 months later) and the handset is still with me and I have an increased cellphone bill for something that was sold to me that did not meet the requirement I specifically stated when the initial upgrade was made and I am getting no joy from VODACOM. It this HelloPeter complaint does not work I will have to take it further with the consumer protection act. The upgrade details are Dear Anton your quotation has been processed 1-34915478361676. Use the order number 1-34915486824621 when contacting Vodacom Customer Care on 082111 for further enquiries.
4 replies
84 months ago
Gr8 service
Just got excellent service from Fabian Geduld . He resolved my query in no time when proof of payment from my bank was an issue and the closing of prepaid point due to year end became an issue.
1 reply
90 months ago
No customer service and still a defective phone
On Black Saturday 24 Nov 2018 I ordered a Samsung Galaxy A8 (2018) model online on the Black Friday special which would be a dual sim phone and my main reason for wanting this handset. On 24 Nov 2018 I received a call confirming the order and my details and delivery would be 3 working days from the call. 10 Days later On 4 Dec 2018 I receive a phone call saying they don't have any A8 phones in stock and they can't give it to me and asked if I would accept an Galaxy A6 plus as it has similar specs. To which I reluctantly agreed and only later found it doesn't have dual sim. Again delivery would be 3 working days from the call. 7 days later On 11 December 2018 I receive the A6 plus from the courier and during the evening try to do all the updates and install all my apps using more than 5 GIGS of my Vodacom account data. On 12 December 2018 I after the first call I received (with my Vodacom sim card inserted in the handset) I discover that the person on the other side can't hear me. I had similar issues on whatsapp, voice recordings etc and after some fault finding , like disabling apps that access the microphone, starting in safe mode etc I dicover that the microphone of the handset is faulty . Not even a factory reset could get the microphone working. I sent a email to the online sales after trying the online chat to report my problem (I have screenshots of the chat) Still no reply received from this email I went to the Middelburg Mall branch of Telkom to report the matter. They could not help me as online sales and branch sales seems to be different companies. The store had A8 phones in stock which puzzled me and I enquired about it as well. In the end they phoned 10213 from the store and I reported the whole matter. They would send a courier to collect the defective phone from me and bring along a new phone, within 3 days of the call 8 days later No feedback or calls from couriers 20 Dec 2018 I try again on the online chat to resolve my problem with no results. (I have screen shots of the chat). I phone 10213 again to report the phone and they have no record of me reporting the problem on 12 Dec 2018. ( I have voice recordings of the phone call). They recon me my phone is active and the contract is going but I have not even opened up the sim card from the plastic packaging to insert it into any phone. They can not answer me on how my 5 Gigs of data that I lost due to a defective handset would be refunded and or how the contract can be active without a working phone and a sealed simcard In the end they said they would send a courier to collect the defective phone from me and bring along a new phone, within 3 days of the call. 13 Days later Today is 2 Jan 2019 and I have not had any feedback or a call from a courier to collect the defective phone. If my phone issue doesn't get resolved by the end of the week 5 Jan 2018 , I am seriously considering cancelling the contract and would use the consumer protection act as backing If I need to. This is just appalling customer service ( or should I say the lack of any kind of service)
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)