Reginald M

Active since Dec 2018

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12 reviews

8 months ago

Financial Debt Solutions ********* business practises

Finance debt solutions called me and offered to reducethe amount I pay to my creditors by half. I then enquired if this was a debt review as I did not wnat to do a debt review. The consultnat then said that it was a debt counselling not a debt review. He went on to say that it was a free service as they will get their money from teh creditors. He then sent me a form to sign for debt counselling. Once I signed the form they then said it was debt review and they would reduce all my pay ments to R24,000. I then did a debit order with them for that amount. They then called to say it need sto increase to R26,000. I refused to authorise that amount and requested we cancel teh dbet review. They then recieved the R24,000. They faile dto get a debt review with one of teh creditors. Then I had to ask them for the ne wamount without the declined account. the new account cam eto R14,500. Then I asked for teh distribution statement and found that they had taken R8k for legal fees and another R8k for the structuring fees. I then asked them to refund the fees for teh declined account. I think this is a *****lulent way to do debt review as they need to communciate honestly so one is aware fo their costs and can make up their mind.

0 replies

Capitec Bank

8 months ago

Capitec bank implict in online ****

I have a debit oreder of R199 which I wanted to remove from my account. I used the Capitec Bank app to get the contact details of the service provider: Dealdirect telephone number +*** Email address ***. These proved not to be working. I thne contacted Capitec bank and they requested proof that I had tried to contact the service provider which I provided. They then requested I go to the police station to open a case. The police said if Capitec bank have the contact details they need to try those contacts and not expect the police to open a case as it is a waste of their resources if teh contact details are not working. Capitec bank need to stop enforcing debit orders before they verify contact details.

7 replies

CFAO Mobility (PTY) LTD

45 months ago

Unethical behaviour by Action Ford Roodepoort

I took my car for service at Action Ford at 93 William Nicol Drive, Constantia Kloof, Roodepoort, 1709. The car also had a problem with contaminated fuel. The Dealer then incorrectly diagnosed that I needed to replace my new battery, camshaft sensor, and all 4 diesel injectors at a cost of R30,000. I later discovered I did not have to replace the battery and camshaft sensor which I paid them R6,000 with the service advisor Richard saying there was a problem with my battery which was untrue.. Ford never showed me the tests for The Innovation Group service plan and warranty then sent an independent assessor to Action Ford who requested that the injectors be tested. I then had them tested independently of Action Ford and found that only 3 had a problem. I then sent the injectors to Randburg Diesel & Turbo (RDT) who charged me R10,229.26 to repair them. When RDT sent in their invoice for authorisation as had been advised by their call centre they then said that Action Ford need to cancel their authorisation which was done without my consent. Action Ford only cancelled their authorisaton after I went to their dealership.

0 replies

Innovation Group

45 months ago

Innovation Group incompetent Call centre staff and non-adherence to policy

I took my car for service at Action Ford at 93 William Nicol Drive, Constantia Kloof, Roodepoort, 1709. The car also had a problem with contaminated fuel. The Dealer then incorrectly diagnosed that I needed to replace all 4 diesel injectors at a cost of R22,000. The Innovation Group service plan and warranty then sent an independent assessor to Action Ford who requested that the injectors be tested. I then had them tested independently of Action Ford and found that only 3 had a problem. I then sent the injectors to Randburg Diesel & Turbo (RDT) who charged me R10,229.26 to repair them. When RDT sent in their invoice for authorisation as had been advised by their call centre they then said that Action Ford need to cancel their authorisation which was done without my consent. Action Ford only cancelled their authorisaton after I went to their dealership. RDT then phoned me to say that the Innovation Group wanted me to tow my car into RDT so they could retest all 4 injectors which would cost me more money for the towing and then retesting and the bill would jump back to R30K yet my contract specifically says "Although we recommend the use of the Administrator Approved Dealer's, which are contracted and approved service providers, you may select an Independent Service Provide of your choice for the servicing, maintenance and repair of your car during the cover period". When I phoned the Innovation Group call centre the guys either dropped my calls or kept me hanging for more than 30 mins.

1 reply

Nedbank

51 months ago

Nedbank unfair treatment with international payment

On the 12th of May, I planned to pay my son's tuition at the University of Leeds. I spoke with my personal banker at Nedbank, who advised me to utilize their mobile app. I then did this with her guiding me through the choices and process since I had never done it before. I then paid £2500 through CITIBANK in London. After 3 working days with no evidence of payment from the University of Leeds, I requested through Nedbank if the payment had been made, and they informed me that the 2500 pounds had been paid from their end and provided me with documents to use in my dispute with the University. However, Flywire, which manages the payment process, alerted me on May 24, 2022, that since I chose to pay in pounds rather than rands (as advised by Nedbank staff), their system instantly rejected the pounds I had earlier obtained from Nedbank at the market rate on May 12, 2022. Nedbank then informed me that they will return me the money in rands at the current rate on the 24th, resulting in a loss of R2907. When I asked Flywire why they had declined the payments, they suggested that Nedbank move the pounds to their system. Nedbank now wants to convert the pounds to rands and then sell me pounds based on the lesser amount of rands. They will also charge me for the new process. I'm not sure why they can't just pay Flywire in pounds.

0 replies

Bidvest Group

89 months ago

Mercedes Benz Centurion not refunding money for part

I supplied Mercedes Benz Centurion with the correct part number and they supplied me the wrong part which I had to wait 2 days for it to come from Cape Town. I then brought the sample and their system was picking up a part for a A180 CDI as VITO. The parts people had the audacity to tell me that I had changed the engine on my car. I subsequently got the part from another supplier because the first part was R2,800 while the sample based pricing was R5000. The dilemma I am in now is that despite promising to pay back my money in 3 days its now been 7 days and I have not received any news from them.

0 replies

Mercedes-Benz South Africa

89 months ago

Mercedes Benz not refunding on part

0 replies

Mercedes-benz Centurion

89 months ago

Mercedes Benz Dealership not refunding cash for parts

I correctly supplied the salesperson with the VIN number fo rmy car an A180 CDI W ********** model. I needed a carnkshaft pulley. The part was found in Cape Town and I was told it would take 2 days to get to Centurion and would cost +-R2,500. I immediately paid for the part. The part was delivered on time but it was the wrong part. Then when I brought the sample they used the part number and it showed the crankshaft was going to cost +-R5,000. I declined to buy the part and requested a refund. The Salesperson then told me it would take 7 working days for me to be refunded my money. I then went to the Parts Manager who assured me that it would take at most 3 working days to refund my money. It is now 4 working days and I have not received my money or any information from Mercedes Benz Centurion when they will refund my money.

0 replies

Gems (Government Employees Medical Scheme)

93 months ago

GEMS grossly incompetent staff

My son was under the chronic benefit for Asthma of GEMS under my wife's medical aid. When my wife passed away I attempted to transfer him to my medical aid. However, to effect this transfer I needed GEMS to send me a letter stating that he was on their chronic benefit for Asthma. I sent GEMS all the necessary documents in 03/2018 and followed them up with physical visits to their Pretoria branch and emails. However, to date, there has been no response from GEMS. All I get are rude retorts from their staff when I enquire how I can assure myself that they will respond as my son needs his asthma medicines.

2 replies

Hollard Life

93 months ago

Life Insurance claim not paid despite submitting all documents required

My wife had a policy with Old Mutual and an agent sold her the MTM scheme whereby policies of Hollard, Old Mutual and other Life insurance companies were brought under one umbrella and the client would pay one instalment. As part of this scheme, my wife transferred from Old Mutual to Hollard Life while keeping her waiting period from Old Mutual. On filing her claim, Hollard requested to have a policy schedule sent from Old Mutual. After 4 months i finally got the policy schedule from Old Mutual. When I approached Hollard Life with the policy schedule they could not verify my wife's policy and documents. They then promised to phone back but from 29/12/2018 to date 05/12/2018 they have not phoned back.

2 replies

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12 (100%)

Reginald M

Reviews

Financial Debt Solutions ********* business practises

Capitec bank implict in online ****

Unethical behaviour by Action Ford Roodepoort

Innovation Group incompetent Call centre staff and non-adherence to policy

Nedbank unfair treatment with international payment

Mercedes Benz Centurion not refunding money for part

Mercedes Benz not refunding on part

Mercedes Benz Dealership not refunding cash for parts

GEMS grossly incompetent staff

Life Insurance claim not paid despite submitting all documents required

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