Neil C

Active since Nov 2018

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Reviews

7 reviews

4 months ago

******* Insurance Charge

A device insurance has been charged to my MTN account which I have never authorised or agreed to. And having instructed both MTN and Admyntec to cancel the ******* insurance amount, this continues to be charged. In addition they continue to "this has been escalated" - not sure to whom but there has been no acceptable response.

0 replies

Makro

12 months ago

Trojan Spin Cycle

We purchased a Spin Cycle from Makro about 20 months ago, The resitance system is pathetic. We have had technical team inspect and try to resolve but been successful. The technicain made commitment to return to sort out about 7 weeks ago. Completely dissatisfied with the product.

1 reply

Clientele Life

28 months ago

Clientele Life not cancelling policy

This review is on behalf of my son who is currently out of the country. He signed on for one of the rewards programs in November 23 and was not happy with his decision. A policy cancellation was requested in December, however this was not done. A number of emails were sent to them, and responses were received that the policy would be cancelled. The policy amount has been deducted again. We have requested, since December for the deducted amounts to be refunded. This is unacceptable

11 replies

Adumo

38 months ago

Information provided and knowledge very good

Information provided and knowledge very good. Vishal was very helpful

0 replies

Admyntec Services

51 months ago

POOR CALL CENTRE SERVICE

A partner or associated company of MTN, that provides device insurance. After receiving sms that an application for insurance has been loaded, and now activated, I was referred to Admyntec Services. The call centre agent, unfortunately I was unable to hear her clearly, proceeded to advise me that another organisation, REWARDS CO have loaded an insurance contract onto my cell phone number. She was unwilling to understand that the problem was not created by me, and that either MTN or Admyntec would need to sort the problem out. Rather than hear the customers side of the story, and what I heard was the words "cut you off" - which in my experience, a professional company and it's employees NEVER do, when dealing with clients. This call centre agent then proceeded to cut the call. Admittedly, my frustration at having to take time out of my day to sort out a problem, got the better of me. However, I don't expect a phone to cut.

0 replies

Vodacom

67 months ago

Vomitcom Service

Continually trying to resolve problems with internet connections, MTN speeds in excess of 40Mbps, and Vomitcom .4mbps!!! Have been promised numerous callbacks and that technicians will come out to solve the problem. This has been going on since October, where the speeds and connectivity were perfect. Sad state of affairs!!

3 replies

MTN South Africa

94 months ago

Illegal Charges - MTN

Again received an SMS stating my subscription to AIR-G Chat will be at R3.03 per day will be renewed. This notification occurs weekly. To cancel dial *464*970#. This has happened previously - I have NOT subscribed to any of these services, nor have I received a notification weekly. This may explain the reason for the data usage on my phone, over the past few months, being excessively high. After 20 plus years of having being with MTN, and of late, there service and charges have been unacceptable. Anyone else experiencing the same? MTN - HELLO

2 replies

Review Distribution

5 Star

1 (14.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (85.7%)

Neil C

Reviews

******* Insurance Charge

Trojan Spin Cycle

Clientele Life not cancelling policy

Information provided and knowledge very good

POOR CALL CENTRE SERVICE

Vomitcom Service

Illegal Charges - MTN

Review Distribution

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