Adumo
Verified Business
Performance(last 12 months):
TrustIndex
0
Ranking
#322
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jul '25 - Jun '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 09:41
DISGUSTING SERVICE FROM ADUMO
DISGUSTING SERVICE. If there was a -10 star, Adumo will get it. They do not reply to emails or phone calls. Unable to resolve problems. They only know to send terminals so they can bill you. Unable to order loyalty cards. Itumeleng.Mogopodi- biggest problem- cannot resolve or respond. Lood du Plessi- suppose to be in charge- does not respond also. I would say- Stay away from this company. I wish their senior management of CEO/Directors get to see this email. What a waste. Was perfect when it was SureSwipe. After changeover, the wheels fell off.
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Anonymous
1 reviews | Active since Jan 2020
15 Jan 2026, 09:41
DISGUSTING SERVICE FROM ADUMO
DISGUSTING SERVICE. If there was a -10 star, Adumo will get it. They do not reply to emails or phone calls. Unable to resolve problems. They only know to send terminals so they can bill you. Unable to order loyalty cards. Itumeleng.Mogopodi- biggest problem- cannot resolve or respond. Lood du Plessi- suppose to be in charge- does not respond also. I would say- Stay away from this company. I wish their senior management of CEO/Directors get to see this email. What a waste. Was perfect when it was SureSwipe. After changeover, the wheels fell off.
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 11:22
Poor service you cant trust
Does not care for you business. They ignore mails you sent as it took more then a week and 5 mails, whatsapp to support and calls to get one reply that sending me to different department which also done reply. Stay safe, stay away
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 11:22
Poor service you cant trust
Does not care for you business. They ignore mails you sent as it took more then a week and 5 mails, whatsapp to support and calls to get one reply that sending me to different department which also done reply. Stay safe, stay away
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Anonymous
1 reviews | Active since Jan 2020
21 Nov 2025, 07:40
Bank Details Update Delayed for almost a Month
This has been the worst customer service experience I’ve had with Adumo Online. A simple request to update my bank account details has dragged on for more than a month and still isn’t resolved, creating unnecessary problems in my accounting. I have repeatedly asked Giancarlo to finalise the update. I completed the online forms, received confirmation, yet the funds are still being paid into my old account. I’m trying to remain civil, as requested, but nothing has been done and the issue continues. Please update the banking details without further delay.
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Anonymous
1 reviews | Active since Jan 2020
21 Nov 2025, 07:40
Bank Details Update Delayed for almost a Month
This has been the worst customer service experience I’ve had with Adumo Online. A simple request to update my bank account details has dragged on for more than a month and still isn’t resolved, creating unnecessary problems in my accounting. I have repeatedly asked Giancarlo to finalise the update. I completed the online forms, received confirmation, yet the funds are still being paid into my old account. I’m trying to remain civil, as requested, but nothing has been done and the issue continues. Please update the banking details without further delay.
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Anonymous
1 reviews | Active since Jan 2020
18 Oct 2025, 15:03
Much Ad(un)o about everthing!
As a consumer, Adumo is the most frustrating loyalty card experience. I received a loaded gift card from Robertson Wines. (Thank you Robertson!) I tried using my card at a local corner shop and not one machine would accept it. Now I am trying to order via Takealot, because online research says my card can be used anywhere that accepts MasterCard. This is clearly not the case! Customer service emails take days to get proper, coherent answers, and the non-toll-free number is not available over weekends. What a crushing disappointment. What do I do now?
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Anonymous
1 reviews | Active since Jan 2020
18 Oct 2025, 15:03
Much Ad(un)o about everthing!
As a consumer, Adumo is the most frustrating loyalty card experience. I received a loaded gift card from Robertson Wines. (Thank you Robertson!) I tried using my card at a local corner shop and not one machine would accept it. Now I am trying to order via Takealot, because online research says my card can be used anywhere that accepts MasterCard. This is clearly not the case! Customer service emails take days to get proper, coherent answers, and the non-toll-free number is not available over weekends. What a crushing disappointment. What do I do now?
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 08:39
Hidden costs
a while back I had the misfortune of signing up for the Adumo payment plat form as they offered a slightly lower rate that I was paying at the time. They basically locked me in for 24 months rental of R361.33 per month on the speedpoint device . At the time the saving with the lower rate more than covered the monthly Rental rate. Almost a year in I was approached by another competitor with a lower rate which was a no brainer and I signed up but the advantage is to buy the speedpoint device upfront for R499.00 . The Monthly Savings was quite substantial and I was happy to pay Adumo the monthly rental despite not using their speedpoint. Then as of September they started to charge me an extra R500.00 and when I queried this, they stated it was a minimum transaction fee. I have been in business a long time and I have never come across such exorbitant fees charged for a payment platform that you arent even using. Fortunately the contract expires end of October and I will be rid of the most expensive payment platfom on the Planet !!!
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Anonymous
1 reviews | Active since Jan 2020
16 Oct 2025, 08:39
Hidden costs
a while back I had the misfortune of signing up for the Adumo payment plat form as they offered a slightly lower rate that I was paying at the time. They basically locked me in for 24 months rental of R361.33 per month on the speedpoint device . At the time the saving with the lower rate more than covered the monthly Rental rate. Almost a year in I was approached by another competitor with a lower rate which was a no brainer and I signed up but the advantage is to buy the speedpoint device upfront for R499.00 . The Monthly Savings was quite substantial and I was happy to pay Adumo the monthly rental despite not using their speedpoint. Then as of September they started to charge me an extra R500.00 and when I queried this, they stated it was a minimum transaction fee. I have been in business a long time and I have never come across such exorbitant fees charged for a payment platform that you arent even using. Fortunately the contract expires end of October and I will be rid of the most expensive payment platfom on the Planet !!!
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 09:37
Adumo Premium Imali card, are they legit?
I am new to Adumo and on register a card received I could not even read their terms and conditions I need to acknowledge. every single so called terms and conditions gives you an error page. then on trying to call the contact number the number is just dropped. no answer. How can I even consider to register something when its starts out like this. very scary!!! who makes someone sign T&C's that are not even availbable.
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Anonymous
1 reviews | Active since Jan 2020
30 Jul 2025, 09:37
Adumo Premium Imali card, are they legit?
I am new to Adumo and on register a card received I could not even read their terms and conditions I need to acknowledge. every single so called terms and conditions gives you an error page. then on trying to call the contact number the number is just dropped. no answer. How can I even consider to register something when its starts out like this. very scary!!! who makes someone sign T&C's that are not even availbable.
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Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 09:57
Awful service
Horrible service, disgusting attitude to customers. From the very beginning they did not send me a virtual card, I had to plunge into exhausting correspondence. But after some time it turned out that transactions on this card are blocked by its issuer. For a fortnight the battle continues, I receive replies about how much they are trying to help me, but nothing happens. I don't recommend it to anyone, stay away from Adumo if you don't want to get your own money out with a fight.
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Anonymous
1 reviews | Active since Jan 2020
10 Jun 2025, 09:57
Awful service
Horrible service, disgusting attitude to customers. From the very beginning they did not send me a virtual card, I had to plunge into exhausting correspondence. But after some time it turned out that transactions on this card are blocked by its issuer. For a fortnight the battle continues, I receive replies about how much they are trying to help me, but nothing happens. I don't recommend it to anyone, stay away from Adumo if you don't want to get your own money out with a fight.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 11:40
No Customer Service !!!
I have tried to get someone to respond to 100 emails since a few months ago. They dont answer the phone and neither do they respond to emails. I just need confirmation that my account will be closed and no further debits will off as of March 2025
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2025, 11:40
No Customer Service !!!
I have tried to get someone to respond to 100 emails since a few months ago. They dont answer the phone and neither do they respond to emails. I just need confirmation that my account will be closed and no further debits will off as of March 2025
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