Shanna J

Active since Oct 2018

Reviews

Industries

Reviews

11 reviews

UCT Online High School

8 months ago

UCT online is the future

UCT high school is the way of the future. With flexible learnings and amazing support.

1 reply

Kellogg's

11 months ago

Worm in product

Found a worm in the strawberry rice crispy snack bar that I purchased as a snack for my son..... Luckily he only decided to eat it when I fetch him, asked me to open it for him and a found a worm nesting in the bar. I have sent an email to customer care and received no feedback. If I wasn't the one opening that bar my kid would have consumed it... In fact that bar came out of a box of 5 bars and that was the last one..... Who knows if the others did not have worms in. If I do not receive feedback today, I'm sharing the videos and images on social media platforms

0 replies

Fidelity Security Services

15 months ago

Accessed account with no authorization

I cancelled my service with ADT on 26 March 2025 ...... The end of this month, money was still deducted from my account even though I cancelled the debit order from my account. I emailed the consultant to ask why money was deducted on Wednesday and to date I haven't received a response.

1 reply

Eazi Real Estate

17 months ago

Amazing service

The Eazi Real Estate agent - Cindy Le Clue was amazing to deal with. Helpful, supportive, compitent in every aspect. It was a real pleasure dealing with them.

1 reply

Hyundai South Africa

34 months ago

Hyundai i20... my money did not peel... why are all these models peeling?

I am the owner of an I20 2016 model. The white vehicles are all peeling because of a manufacturing defect. In 2020 I approached Hyundai with the problem as I was made aware that it is a problem with the manufacturing of the vehicle (at the time it was my boot and bonnet that was peeling). Hyundai first refused to assist me because at the time my vehicles warranty expired a month before.... I kicked up a major racquet and they eventually took responsibility but on their terms.... they only treated the affected panels and based it on the fact that my vehicle fell out of Warranty. I requested that they do the whole vehicle and they informed as it is highly likely that the other panels will peel as well and they refused...they informed me that should other panels peel, they will repair it. The spraying of the vehicle left me without a vehicle for 3 days. Last year two more panels stared peeling and I again call Manager and he asked me to bring the vehicle in... i could not afford to be without a vehicle for 3 days again and didn't manage to take the vehicle in..... at current... all the panels of my vehicle (besides the ones they replayed in 2020) is peeling and now Hyundai is not wanting to repair their mess!!!! They actually have the audacity to inform me that they have a service provider that will respray my vehicle at a under warrant cost. I've already paid for my vehicle Hyundai!!! This was a problem you caused!!! I paid you for a vehicle without factory defaults... how can you expect me to pay you again!!!!!!! Hyundai is well aware of the problem they released this vehicle with... the manager at Hyundai plummeted even advised me that if I trade in my vehicle, my offer will not be affected by the peeling... so you are stripping my consumer rights away from me should I not trade in my vehicle with Hyundai. I will never, ever by another Hyundai. This is the second one that I own.... a loyal client ..... and you have not interest in ensuring that your clients are fairly treated!!! This is jot right. I want you to fix your mess!!!

0 replies

DebtBusters SA

42 months ago

Give me my money. How do they get away with no penalties

Once again they took debitted more money than they were supposed to from me. Iv been waiting for two weeks for them to reimburse me and still nothing. they can't give me a proper idea of what is taking so long and the promised to call me back on Wednesday.... No call to date.

2 replies

SARS

47 months ago

SARS not doing their job

After submitting a complaint and enquiring the status of my claim (refund due to me) all the consultant could tell me was that they have 21 working days to resolve a complaint...this comes after originally submitting a claim and be requested to submit documents, then after 21 days, asked to submit documentation again....and then after calling after 21 working days and no response....was told the matter will be escalated and i will receive a response within 2-5 working days, i lay a complaint and they have the audacity to tell me i must wait another 21 working days.....come on....what service is this. They collect their money like clockwork, they get their money from my income before i even receive my income and this is the SERVICE that i get. How is this even allowed.

0 replies

Gems (Government Employees Medical Scheme)

51 months ago

Bad service

Called yesterday as my Tax Certificate is incorrect. Consultant picked up the phone and advised that she cannot assist me due to "high call volumes" which is a weird excuse however, she assured me that I'd get a call back by close of business yesterday. No one called to date.

3 replies

DebtBusters SA

52 months ago

Pay back my money debtbusters

I settled on of my accounts and an excess amount of R2500+ was taken from my account erroneously against me advising them not to debit the amount. I was advised that they require 7 days to resolve this and ensure my money was returned to me, however they failed to do this. I have called (takes me 20 mins to get through to a consultant) only to be told for the past two weeks that I will be called back. Today I was again advised earlier this morning that the team leader will call me back and I have not received a call yet. They cannot give me an answer as to when I will receive my money and shift blame and say they waiting for Wesbank. Wesbank did not incorrectly deduct money from me!!! Wesbank did not take my money so debtbusters should be able to give me an answer as to when I am getting money back. I am not getting any joy from them and it's been close to a month that I am waiting for my money to be given to me.

1 reply

Vodacom

54 months ago

Failure to stick to contract

Vodacom upgraded two of my contract lines. They sold me Top up contracts at R460 per month. When they delivered the phones, I was informed that it was open line contracts that I was upgraded on. I was informed that the error cannot be corrected but that they would put soft locks on the benefits so that I will not be billed. They gave me 20 gigs of data on both lines and 150 mins for 24 months.... The 20 gigs of data was loaded for one month, and thereafter was not loaded again. I called into Vodacom and spoke to numerous consultants and they reloaded the benefits. I checked my Vodacom statement and realises that for over a year, I was incorrectly billed. I have for the pass two months been trying to call Vodacom to resolve the issue. I spoke to numerous consultants, ramario, siphiso, Masson. Masson in fact checked the system and acknowledged that the consultants loaded the benefits in the system erroneously and informed me that he will be forwarding this matter to the respective consultants and that they will make contact with me in 48 hours maximum... That was a month ago, no one has contacted me. I have recorded all the calls and documented all the consultants information that I spoke to. The last consultant I spoke to was Siphiso... That was last week Wednesday, Siphiso advised that he has logged the complaints and would call me the next day, this was not done. He also advised that the matter will be resloved by last week Friday 25 Feb 2022, this was not done. I spent hours explaining to each consultant what the problem is but to date consultant managed to resolve the problem. Yet, they expect me to pay my account every month.

2 replies

Review Distribution

5 Star

2 (18.2%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

9 (81.8%)

Shanna J

Reviews

UCT online is the future

Worm in product

Accessed account with no authorization

Amazing service

Hyundai i20... my money did not peel... why are all these models peeling?

Give me my money. How do they get away with no penalties

SARS not doing their job

Bad service

Pay back my money debtbusters

Failure to stick to contract

Review Distribution

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