BN
Brian N
Active since Aug 2018
7
Reviews
0
Industries
Reviews
7 reviews3 weeks ago
Formal Complaint Regarding Outstanding Vehicle Licence Disc and Poor Service
I am extremely dissatisfied with the service I have received from NTT Volkswagen Centurion following the purchase of my VW Polo TSI in November 2025. At the time of purchase, I was promised that I would receive a vehicle licence disc corresponding with the month in which the vehicle was purchased. However, six months later, I am still without the correct licence disc. When I followed up on the matter, I was informed that the salesperson who assisted me, Willington, had resigned and that the dealership could not locate my licence disc. I escalated the issue to the Sales Manager, Godfrey Sathekge, but unfortunately no meaningful assistance or resolution has been provided. Despite repeated follow-ups, I continue to be inconvenienced and frustrated by the dealership’s lack of accountability and poor customer service. As matters currently stand, I am driving with an expired licence disc, while the vehicle still reflects as valid on the NATIS system. This situation is unacceptable and places me at risk unnecessarily due to the dealership’s negligence. What is most disappointing is the unprofessional manner in which this matter has been handled. Instead of receiving assistance, I have been sent from pillar to post, with little communication or urgency shown toward resolving the issue. Customers should not have to continuously spend their own time and money following up on matters that should have been handled correctly from the beginning. Based on my experience, I cannot recommend this dealership to prospective buyers due to the poor after-sales service and lack of professionalism displayed.
0 replies
3 weeks ago
Formal Complaint Regarding Outstanding Vehicle Licence Disc and Poor Service
I am extremely dissatisfied with the service I have received from NTT Volkswagen Centurion following the purchase of my VW Polo TSI in November 2025. At the time of purchase, I was promised that I would receive a vehicle licence disc corresponding with the month in which the vehicle was purchased. However, six months later, I am still without the correct licence disc. When I followed up on the matter, I was informed that the salesperson who assisted me, Willington, had resigned and that the dealership could not locate my licence disc. I escalated the issue to the Sales Manager, Godfrey Sathekge, but unfortunately no meaningful assistance or resolution has been provided. Despite repeated follow-ups, I continue to be inconvenienced and frustrated by the dealership’s lack of accountability and poor customer service. As matters currently stand, I am driving with an expired licence disc, while the vehicle still reflects as valid on the NATIS system. This situation is unacceptable and places me at risk unnecessarily due to the dealership’s negligence. What is most disappointing is the unprofessional manner in which this matter has been handled. Instead of receiving assistance, I have been sent from pillar to post, with little communication or urgency shown toward resolving the issue. Customers should not have to continuously spend their own time and money following up on matters that should have been handled correctly from the beginning. Based on my experience, I cannot recommend this dealership to prospective buyers due to the poor after-sales service and lack of professionalism displayed.
0 replies
9 months ago
Concern Regarding Unwanted Calls
I’m raising a concern regarding repeated calls from Elite Mobile about an expired contract I’m already aware of. Please ensure my details are not shared with third-party companies.
2 replies
14 months ago
Dispute of Unauthorized Debit for Unapproved New Line
Hi, I am writing to formally dispute a recent debit on my account related to the addition of a new line that I did not authorize. Below are the details of the transaction: Account Holder Name: Lifa Brian Nkuna Account Number: I******503 Transaction Date: 27 March 2025 Debited Amount: R2 156.00 Upon reviewing my account, I noticed this charge for an added line that I did not request, approve, or agree to. I kindly request an immediate investigation into this matter and a reversal of the unauthorized charge. Please provide clarification on how this charge was app**** and any supporting documentation or authorization records associated with it. If no valid authorization can be provided, I expect a full refund of the debited amount at the earliest. I appreciate your prompt attention to this matter. Kindly confirm receipt of this email and provide an update on the status of my dispute. You may contact me at +2772 032 7316 or [email protected] if further information is needed. Thank you for your time and assistance.
3 replies
15 months ago
Unauthorized Activation of New Line Without My Consent
I am writing to express my concern and dissatisfaction regarding an issue that I recently discovered with my account. It appears that a new line was activated in my name without my prior knowledge or consent. I want to clarify that I did not request, authorize, or approve the activation of this new line. This unauthorized action is both alarming and frustrating, and I am requesting an immediate investigation into the matter. Additionally, I ask that this new line be deactivated, and any associated charges be reversed or removed from my account. Please provide a detailed explanation of how this situation occurred and the steps you will take to prevent such issues in the future. I expect this matter to be resolved promptly and to receive confirmation once the necessary actions have been taken.
4 replies
19 months ago
OnePlan Health Insurance Claims
OnePlan Health Insurance is rejecting my consultation claim for dentistry and scripted medication claim. I have provided them with invoices, and they still reject them. I am a first-time claimer after being with them for 23 months.
3 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)