NTT Volkswagen & Audi
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
NTT Volkswagen & Audi
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
Brian N
1 reviews | Active since Aug 2018
20 May 2026, 15:02
Formal Complaint Regarding Outstanding Vehicle Licence Disc and Poor Service
I am extremely dissatisfied with the service I have received from NTT Volkswagen Centurion following the purchase of my VW Polo TSI in November 2025. At the time of purchase, I was promised that I would receive a vehicle licence disc corresponding with the month in which the vehicle was purchased. However, six months later, I am still without the correct licence disc. When I followed up on the matter, I was informed that the salesperson who assisted me, Willington, had resigned and that the dealership could not locate my licence disc. I escalated the issue to the Sales Manager, Godfrey Sathekge, but unfortunately no meaningful assistance or resolution has been provided. Despite repeated follow-ups, I continue to be inconvenienced and frustrated by the dealership’s lack of accountability and poor customer service. As matters currently stand, I am driving with an expired licence disc, while the vehicle still reflects as valid on the NATIS system. This situation is unacceptable and places me at risk unnecessarily due to the dealership’s negligence. What is most disappointing is the unprofessional manner in which this matter has been handled. Instead of receiving assistance, I have been sent from pillar to post, with little communication or urgency shown toward resolving the issue. Customers should not have to continuously spend their own time and money following up on matters that should have been handled correctly from the beginning. Based on my experience, I cannot recommend this dealership to prospective buyers due to the poor after-sales service and lack of professionalism displayed.
Helpful (0)
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Brian N
1 reviews | Active since Aug 2018
20 May 2026, 15:02
Formal Complaint Regarding Outstanding Vehicle Licence Disc and Poor Service
I am extremely dissatisfied with the service I have received from NTT Volkswagen Centurion following the purchase of my VW Polo TSI in November 2025. At the time of purchase, I was promised that I would receive a vehicle licence disc corresponding with the month in which the vehicle was purchased. However, six months later, I am still without the correct licence disc. When I followed up on the matter, I was informed that the salesperson who assisted me, Willington, had resigned and that the dealership could not locate my licence disc. I escalated the issue to the Sales Manager, Godfrey Sathekge, but unfortunately no meaningful assistance or resolution has been provided. Despite repeated follow-ups, I continue to be inconvenienced and frustrated by the dealership’s lack of accountability and poor customer service. As matters currently stand, I am driving with an expired licence disc, while the vehicle still reflects as valid on the NATIS system. This situation is unacceptable and places me at risk unnecessarily due to the dealership’s negligence. What is most disappointing is the unprofessional manner in which this matter has been handled. Instead of receiving assistance, I have been sent from pillar to post, with little communication or urgency shown toward resolving the issue. Customers should not have to continuously spend their own time and money following up on matters that should have been handled correctly from the beginning. Based on my experience, I cannot recommend this dealership to prospective buyers due to the poor after-sales service and lack of professionalism displayed.
0
Replies (0)DD
Daniel D
1 reviews | Active since Mar 2026
26 Mar 2026, 10:48
NTT Cars
Chris koen thank you so much for your assistance in helping me getting a vehicle I really do appreciate the service you guys give me big appreciation I truly happy and guys take your time to check out NTT cars good and affordable installment cars per month I won't lie to you even get the best insurance they plug you wi5h
Helpful (0)
|Replies (0)DD
Daniel D
1 reviews | Active since Mar 2026
26 Mar 2026, 10:48
NTT Cars
Chris koen thank you so much for your assistance in helping me getting a vehicle I really do appreciate the service you guys give me big appreciation I truly happy and guys take your time to check out NTT cars good and affordable installment cars per month I won't lie to you even get the best insurance they plug you wi5h
0
Replies (0)MA
Merth A
1 reviews | Active since Jul 2016
28 Jan 2026, 09:19
Misled by NTT VW Heidelberg
I have always been a VW girl and always had the best experience when encounters with VW dealerships until to my dismay I came into contact with NTT Heidelberg. I feel like I was misled into taking a deal that was not good for me. Yes I wasn’t forced to do anything, but I feel there was a total lack of transparency. I wanted to downgrade my vehicle meaning downgrade in instalment which meant I had to change model, but I feel like the person assisting me , didn’t tell me how much of a downgrade I would get and that’s what you would expect from a business of integrity. Yet I’m still paying a higher instalment with something I’m not satisfied with all because they just wanted to make a sale and had no consideration for the client. And when I went back for assistance I was totally dimissed. I know there are definitely know there has to be processes in place to assist as we all make mistakes, in case I was misled in terms of the specs of the new vehicle which is bad compared to the vehicle I had. I’m so disappointed as I’ve always received such good service from VWs and now I’m experiencing such bad service and lack of help.
Helpful (0)
|Replies (0)MA
Merth A
1 reviews | Active since Jul 2016
28 Jan 2026, 09:19
Misled by NTT VW Heidelberg
I have always been a VW girl and always had the best experience when encounters with VW dealerships until to my dismay I came into contact with NTT Heidelberg. I feel like I was misled into taking a deal that was not good for me. Yes I wasn’t forced to do anything, but I feel there was a total lack of transparency. I wanted to downgrade my vehicle meaning downgrade in instalment which meant I had to change model, but I feel like the person assisting me , didn’t tell me how much of a downgrade I would get and that’s what you would expect from a business of integrity. Yet I’m still paying a higher instalment with something I’m not satisfied with all because they just wanted to make a sale and had no consideration for the client. And when I went back for assistance I was totally dimissed. I know there are definitely know there has to be processes in place to assist as we all make mistakes, in case I was misled in terms of the specs of the new vehicle which is bad compared to the vehicle I had. I’m so disappointed as I’ve always received such good service from VWs and now I’m experiencing such bad service and lack of help.
0
Replies (0)